CANNOT CLOSE POSITION

[MikeBamber]

Both through the web platform and ProRealTime... I cannot close out an open position on US500... IG are you going to refund any money lost because of your techincal error?

[Areyousure]

has this happened i the past?

 

[Areyousure]

12 hours ago, barry7376 said:

Absolutely !!!! Everytime there's high demand.  Happened to me on 9th March'20, when markets collapsed and all PIs tried to login, issued continued on the 10th March and days after. THEY ARENT SPENDING ENOUGH ON IT INFRASTRUCTURE. They gloat how great its been for them lately with extra commission, staff bonuses and new clients signing up but their IT system cant cope!

- READ THEIR RNS #IGG $IGG.

Did they fully refund your losses?

[Mouldie]

Ditto....not impressed. Tried to close a position, it wouldn't, and watched the price drop in front of my eyes. Not happy....

[SNewby]

Same issue here! What is going on?!

[rayan786]

7 minutes ago, MikeBamber said:

Both through the web platform and ProRealTime... I cannot close out an open position on US500... IG are you going to refund any money lost because of your techincal error?

got same problem 

[NicolasBlinche]

Same here.  Cannot close position. It's now -6k. It was +2k when trying to close it

I have taken video and screenshot.

Edited May 21, 2020 by NicolasBlinche

[moxome]

same here, nothing works. Cannot relaunch prorealtime

[ChrisTara]

I have exact same problem. Can’t even log in now getting an error to call support... line is beeping out. Not a happy camper.

[Guest Angus]

I can't even log in...

[oxygen4life]

I hope SL and TP orders are still working??

Edited May 21, 2020 by oxygen4life

[Guest PRJ]

I've experiencing the same, it's obviously a wider technical issue....right as we were all about to close again I assume

[Elements50]

11 minutes ago, MikeBamber said:

Both through the web platform and ProRealTime... I cannot close out an open position on US500... IG are you going to refund any money lost because of your techincal error?

Same here. Not able to close position. Not able to access platform now! what happened??

 

[Sidneypg]

Same with me as well. Can't even see the trade anymore because the website won't load. 

[Guest Vinn77]

Cannot close my position and unable to speak to anyone at IG. This is not acceptable.

[Carolsalem]

Nothing is working their number doesn’t work as well. 

[Guest Zhu]

Me too! It seems that the platform collapsed！！！and the service line also cann`t be reached!! I wonder who is going to bear the loss!!

[oxygen4life]

Just saw the following

Quote

Investigating - There are currently issues with trading on our platforms. We're investigating now at the highest priority. If you need to deal, please call +44 207 896 0079.

 

[Guest XYZxxxxx]

Same here, Not able to access platform now in phone or mac

[Maverick_gp]

Same here.. Just cant close my positions...

[Elements50]

Just now, oxygen4life said:

Just saw the following

 

Hello. I'm in Singapore. The local number is engaged. 

 

[oxygen4life]

1 minute ago, Elements50 said:

Hello. I'm in Singapore. The local number is engaged. 

 

I'm in Switzerland and they show the Swiss number when opening the mobile application, maybe try that?

[NicolasBlinche]

IG does this. When they **** up they don't answer the support calls.

patetic

[HKansal]

same here. The calls are not getting through either. All losses will have to be refunded.

[Areyousure]

Same here, this si so stupid,couldnt close my position, loss  was at300then, cnt even login now. whats happening.

[Zhu]

Just now, oxygen4life said:

I'm in Switzerland and they show the Swiss number when opening the mobile application, maybe try that?

I`m in Australia and tried their local number 1800601799,but can`t connect

[Guest XYZxxxxx]

From Hong Kong, no way to contact the CS, fxxx

[MikeBamber]

[Salawu]

Same here, I cannot close my position on the web and mobile app. This is frustrating.

[Areyousure]

The phone doesnt even ring

[Zhu]

Just now, MikeBamber said:

MY IG also not operational