Issue with amending stop level

[Chris_C]

Hi all,I'm having problems with changing a stop level on the IG platform using Chrome. When I change it and then click "Set stop" it goes green but then seconds later reverts to the original level. There is no error message at all. It's done this off and on ever since I've used the platform. Anyone else or IG know how to fix this?

Thanks

 

[Pluto]

Yes, I am having the same problem - but when using Firefox. Not all positions impacted - just one of them! So frustrating. Any clues as to what to do?

[Pluto]

Problem solved: Logged out. Ran CCleaner. Rebooted. Logged back in - all good now.

[Chris_C]

No idea but didn't think of using a different browser (I use Chrome). It's a real PITA!

[dmedin]

This happens sometimes for me as well, not dependent on browsers as far as I can tell.  It's like your order gets 'fixed' during periods of low liquidity or some such.

[ItsAlex]

Happened to me back to back for a couple of days in February 2019. I sent the video recording of this happening on a live trade and they looked into it.

The trading services team after few days got back to me with the following email

Quote

Thanks for your email and the link, this looks like a known lightsreamer issue but your link provides further proof of its existence. Our developers are working on a fix so it is definitely something we would like to resolve.

The email above is dated 12 February 2019, well over a year ago 😐

[Kodiak]

Had some problems months ago when i tried to move a stop

I then deleted the stop and attached a new one and problem solved

 

 

[dmedin]

14 hours ago, Kodiak said:

Had some problems months ago when i tried to move a stop

I then deleted the stop and attached a new one and problem solved

 

 

 

Ah, a very elegant solution.  No wonder the developers can't be 4rsed to fix the problem properly

[Tradebot]

This happens to me too and I find refreshing the browser session makes the stop move to the right place.