Is it me, or do IG offer poor telephone support?

[Silver_Hippo]

Is it just me or is in near on impossible to get ant help via the phone with IG?

Edited September 25, 2020 by Silver_Hippo
clarity

[dmedin]

22 hours ago, Silver_Hippo said:

Is it just me or is in near on impossible to get ant help via the phone with IG?

Pretty much.  It's like this:

 

[Mungo]

It doesn't look like much has changed since September. Support is glacial at the moment. The IG system deactivated my demo system (but kept my live system up) at the weekend so i emailed support as no one was picking up the phone and I gave up after 30 minutes.

3 days later I called support again and gave up after another 30 minutes of no one picking up the phone. I tried the live chat but it took another 34 minutes to get someone to respond to that. The support person could not see the original problem/question I had typed in so I had to type it again and finally another 39 minutes later my problem was resolved. Yay!

Thank goodness it was just a technical problem. For the hell of it I called the trading desk to see if the response time was any better there.15 minutes later I gave up waiting. What if I had a problem with a trade and wanted the trade desk to close that trade....good luck with that!

OK IG, can you please hire some more staff?

[MB2775]

`this is painful. Lost an hour on Wednesday trying to close AA position and now 2 hours trying to do the same task

[k_b]

43 minutes and still waiting for someone to answer the phone.. Time to move somewhere else.

[Caseynotes]

3 minutes ago, k_b said:

43 minutes and still waiting for someone to answer the phone.. Time to move somewhere else.

no it's been poor since the start of the covid crisis, some reports other brokers are affected the same, certainly my bank is. Any email queries I've made to IG have been replied to in 3-4 days.

[k_b]

29 minutes ago, Caseynotes said:

no it's been poor since the start of the covid crisis, some reports other brokers are affected the same, certainly my bank is. Any email queries I've made to IG have been replied to in 3-4 days.

 

You'd think that remote working wouldn't change much. I work in IT and we simply redirected everything to our mobiles, business as usual.

[Caseynotes]

5 minutes ago, k_b said:

 

You'd think that remote working wouldn't change much. I work in IT and we simply redirected everything to our mobiles, business as usual.

don't know how it works but might be down to a need to be able to access client accounts and not sure if could/should be able to do that from home. Be interesting to find out.