Charts not working in old platform - flash error

[Guest Gaby]

Adobe ended the support of Flash Player on December 31, 2020; that means the software should be removed by client's computer to avoid security problems.

Without Flash charts don't work anymore (old Platform): is there a date when IG plan to resolve this issue?

I am not interested to use the new IG platform.

Thanks, Gaby

 

[CharlotteIG]

3 hours ago, Guest Gaby said:

Adobe ended the support of Flash Player on December 31, 2020; that means the software should be removed by client's computer to avoid security problems.

Without Flash charts don't work anymore (old Platform): is there a date when IG plan to resolve this issue?

I am not interested to use the new IG platform.

Thanks, Gaby

 

Hey, 

I've requested our technical team to take a look at this and get back to me.

All the best 

[Fluid36]

Adobe ended the support of Flash Player on December 31, 2020; that means the software should be removed by client's computer to avoid security problems.

Without Flash charts don't work anymore (old Platform): is there a date when IG plan to resolve this issue?

I am not interested to use the new IG platform.

Thanks, Mike

[Fluid36]

I also have this issue, please update this thread with a solution.

 

[Thinker]

You have to be kidding that this question has not been answered! I have run into a problem today where the charts that were working after flash ceased are no longer working & the platform is calling for the installation of Flash, which can't be done because it doesn't exist.

[Guest IG User]

Same problem as "Thinker" above. Charts were working last week. Pop out charts no longer working (asks for Flash installation). Tried on Chrome and Edge, same issue. Is a fix in progress? Thks.

[CharlotteIG]

13 hours ago, Fluid36 said:

I also have this issue, please update this thread with a solution.

 

 

7 hours ago, Thinker said:

You have to be kidding that this question has not been answered! I have run into a problem today where the charts that were working after flash ceased are no longer working & the platform is calling for the installation of Flash, which can't be done because it doesn't exist.

 

5 hours ago, Guest IG User said:

Same problem as "Thinker" above. Charts were working last week. Pop out charts no longer working (asks for Flash installation). Tried on Chrome and Edge, same issue. Is a fix in progress? Thks.

Our technical team are advising me that this shouldn't impact the old platform charts and to use the new platform however if you want to stay on the old platform and are having chart issues please email them and let them know at chartsupport@marketdatasystems.com. 

I have relayed this forum but if you want immediate help please contact them. 

All the best 

[CharlotteIG]

15 hours ago, Fluid36 said:

I also have this issue, please update this thread with a solution.

 

 

9 hours ago, Thinker said:

You have to be kidding that this question has not been answered! I have run into a problem today where the charts that were working after flash ceased are no longer working & the platform is calling for the installation of Flash, which can't be done because it doesn't exist.

 

7 hours ago, Guest IG User said:

Same problem as "Thinker" above. Charts were working last week. Pop out charts no longer working (asks for Flash installation). Tried on Chrome and Edge, same issue. Is a fix in progress? Thks.

Update on this: I spoke to the technical team again as they were going to call the impacted clients but instead have raised a request so they now have a note on this and are looking to resolve it. 

Thanks for your patience with this one. 

[Guest Same issue]

Flash is requested if you try and open chart on separate screen. Impractical to use small chart on same screen as watchlists.

[Thinker]

15 hours ago, CharlotteIG said:

Come on! This seriously needs to be attended to. It is just not good enough.

 

Update on this: I spoke to the technical team again as they were going to call the impacted clients but instead have raised a request so they now have a note on this and are looking to resolve it. 

Thanks for your patience with this one. 

 

[Thinker]

It is not a matter of "calling the impacted clients". The guy I spoke to on Monday did not even know Flash had been discontinued in spite of it being notified on every computer in the WORLD for the last 6 or 8 months. And he was in technical support? Common... we need to be treated better than fools. Fix it, even if it means a re boot of the system ... do it at 8am Melbourne time when most markets are closed.

This is seriously causing major problems & is not good enough.

[Caseynotes]

That Flash was going to be turned off has been known about for years and was one of the main reasons for commissioning the New platform.

That the Old platform (that relied on Flash) would become unservicable and need to be decommissioned and turned off has also been known about for years.

[Thinker]

@JamesIG 

That is a disgraceful response!

The new platform does not have the same functionality as the old.

It does not have DMA ffs.... seriously! You expect us to trade on a market without the market depth of bid & offer showing?

And if it was the intention for it to take over, why in god's name did you not even have the courtesy & business eficacy to tell us & why did the person @ IG lie to me on Monday when I spoke to him on the phone & he said that it was a platform error that occurred on the weekend & I am sitting here waiting for it to be rectified. You had the charts operational and clearly & deliberately stopped them without telling us (your customers) in what appears to be a deliberate misleading & deceptive means of forcing us on to the new incomplete platform!

Just return the old platform to an operational basis as it is not fit for the purposes.

IG has committed offences under the Competition & Consumer Act by engaging in misleading & deceptive conduct!

[Caseynotes]

13 minutes ago, Thinker said:

@JamesIG 

That is a disgraceful response!

The new platform does not have the same functionality as the old.

It does not have DMA ffs.... seriously! You expect us to trade on a market without the market depth of bid & offer showing?

And if it was the intention for it to take over, why in god's name did you not even have the courtesy & business eficacy to tell us & why did the person @ IG lie to me on Monday when I spoke to him on the phone & he said that it was a platform error that occurred on the weekend & I am sitting here waiting for it to be rectified. You had the charts operational and clearly & deliberately stopped them without telling us (your customers) in what appears to be a deliberate misleading & deceptive means of forcing us on to the new incomplete platform!

Just return the old platform to an operational basis as it is not fit for the purposes.

IG has committed offences under the Competition & Consumer Act by engaging in misleading & deceptive conduct!

you may have missed the date of that post, would be interested to know how tech plan to run the old platform (if they intend to) without Flash, not sure it's possible.

[CharlotteIG]

On 23/02/2021 at 12:16, Thinker said:

@JamesIG 

That is a disgraceful response!

The new platform does not have the same functionality as the old.

It does not have DMA ffs.... seriously! You expect us to trade on a market without the market depth of bid & offer showing?

And if it was the intention for it to take over, why in god's name did you not even have the courtesy & business eficacy to tell us & why did the person @ IG lie to me on Monday when I spoke to him on the phone & he said that it was a platform error that occurred on the weekend & I am sitting here waiting for it to be rectified. You had the charts operational and clearly & deliberately stopped them without telling us (your customers) in what appears to be a deliberate misleading & deceptive means of forcing us on to the new incomplete platform!

Just return the old platform to an operational basis as it is not fit for the purposes.

IG has committed offences under the Competition & Consumer Act by engaging in misleading & deceptive conduct!

An incident has been made to get this resolved for all client who still wish to use the old platform.