Consolidated Tax Certificate (CTC)

[Phrilly]

How do I get a Consolidated Tax Certificate (CTC) from IG, I can't see anything available for tax year 20/21 and according to the Statements page (https://www.ig.com/uk/help-and-support/accounts-and-statements/statements/what-statements-will-i-receive) I should get one?

Thanks

Phil

[ShareRover]

I also have the same question - as I have the same issue, i.e., the 2020 - 2021 consolidated tax certificate is not available.  Any assistance would be much appreciated...

[Tcs106]

Yes same. Last year I got it end of May 2020 but nothing this year. Would be great if someone from IG could comment...

[GeorgeIG]

The 20/21 CTC statements have yet to be generated, we hope that these will be sent out to clients by the end of next week (you will receive an email from IG once they are available).

[nmase88]

4 hours ago, GeorgeIG said:

The 20/21 CTC statements have yet to be generated, we hope that these will be sent out to clients by the end of next week (you will receive an email from IG once they are available).

I spoke to someone at the start of June and they said we would have it by end of June... now you are saying end of next week. I hope you are saying the truth this time because my Accountant is chasing me for this so that they can get my self assessment submitted.

[Guest mon]

IG said they would be definitely be available by 30th June now GeorgeIG is saying end of next week.  Don't believe that it will happen.  IG keeps moving the goalpost every few days

[Tcs106]

Also being chased by my accountant so hopefully we will receive something soon.

[nmase88]

On 02/07/2021 at 09:11, GeorgeIG said:

The 20/21 CTC statements have yet to be generated, we hope that these will be sent out to clients by the end of next week (you will receive an email from IG once they are available).

Well George? End of week has been and gone and we are still waiting.

[Phrilly]

Hi, can you confirm this is your final answer as I will now take this to the financial ombudsman service.

Best wishes

Phil

[Navarone]

Quote

This statement is usually made available one or two months after the end of the UK financial year.

Not always 🙄

[JakubIG]

Hi all @Navarone @Phrilly @nmase88 @Tcs106 @ShareRover ,

First of all I would like to apologize for the incorrect ETA on the above. 

UK update: The statements team and Head of Share Dealing has confirmed that the statements are expected to be released before the end of next week however there is an expectation that this will be done earlier this week.

The reason for the delay is that we are ultimating the due checks in order to make sure that the released data is correct. If an error is found, this delays the process. As I mentioned earlier there is a high expectation that all the CTC will be released by the end of the next week which means that they might be released also this week. 

AU update: The financial year has just ended in Australia. I will post an update in the following days in regards to your CTC. 

I hope this helps and once again I would like to apologize for the misleading info. There is a project in order to speed up the whole process and from the next year this will be improved.

Thanks,
Jakub

[Navarone]

@JakubIG Fantastic. Didn't even know AU got one. Makes life easier. 😃

[JakubIG]

3 minutes ago, Navarone said:

@JakubIG Fantastic. Didn't even know AU got one. Makes life easier. 😃

Hi, I just got the confirmation that for AU clients they should be released next week. An email communication was sent to all the AU clients in June confirming that the statements would be released in July 😉

[Phrilly]

Hi, still nothing, please can you explain why it is taking so long?  

Can you not check the individual CTCs for those who need them urgently (as messaged in this group?) and send them out?

 

Phil

[ArvinIG]

On 17/07/2021 at 01:22, Phrilly said:

Hi, still nothing, please can you explain why it is taking so long?  

Can you not check the individual CTCs for those who need them urgently (as messaged in this group?) and send them out?

 

Phil

Hi Phil,

Unfortunately, we don't have access to the CTCs for individual accounts. They get released as batches, we can't access it for you.

Thank you for your patience - Arvin

[Guest Annieras]

hi any news on the CTC release or I have i missed the email?

[ArvinIG]

15 hours ago, Guest Annieras said:

hi any news on the CTC release or I have i missed the email?

HI Annieras, 

The CTCs should be released by end of this week.

All the best - Arvin

[Guest Sharon]

Any updates on CTC release?

[ArvinIG]

13 minutes ago, Guest Sharon said:

Any updates on CTC release?

Hi Sharon,
The CTCs should by available by now, it was released last week. There would be available in My IG > Dashboard > Live Accounts > Statements, if you received Dividends during that financial year.

If you need further assistance reach out to helpdesk.uk@ig.com.

Thank you - Arvin
 

[Guest Sharon]

Hi Arvin, for AU please.

[ArvinIG]

1 minute ago, Guest Sharon said:

Hi Arvin, for AU please.

Hi Sharon,

For AUS they will be released this week.

Thanks - Arvin