MT4 Demo Not Working

[Caseynotes]

No problem with the live platform but the MT4 demo did not start up on Saturday, did on Sunday but stopped at 10pm and has not restarted since.

Get a return ping ok, just no data. Rescan servers makes no difference.

[krader]

I have a similar problem. I have tried to create a "Demo Account" several times and it has failed every time with a "system error". When I contact "IG Help Desk" they claim that there are 2 "Demo Accounts" in my name but I cannot see any. So far I have been going around circles with them eventhough I have provided screenshots of my dashbord which shows no "Demo Accounts" at all. Something is not right.

[Caseynotes]

11 minutes ago, krader said:

I have a similar problem. I have tried to create a "Demo Account" several times and it has failed every time with a "system error". When I contact "IG Help Desk" they claim that there are 2 "Demo Accounts" in my name but I cannot see any. So far I have been going around circles with them eventhough I have provided screenshots of my dashbord which shows no "Demo Accounts" at all. Something is not right.

Not sure why mine stopped. I uninstalled saving personal data and reinstalled and it restarted no problem exactly as before the shutdown.

At what point do you get the 'system error'?

Never had the problem you have, I've started many new demo accounts, didn't know IG recorded them.

I run 2 separate mt4 platforms, one for live and one for demo. You can have them both running at the same time.

Just need to rename the first installed  icon (or the second install will try to use it too) and on the second install the opening pop-up click 'settings' don't put the second install in the same folder as the first one (c: Program Files (x86).

Instead click browse and make a new folder in (C: ) and name it whatever and install the 2nd mt4 in there.

 

 

[krader]

In dashbord when I click "Open demo accounts" I get the following error message:

"We couldn't process your details because of a technical problem. Please try again, call us on 0800 409 6789 / +44 (0)20 7896 0079 or helpdesk.uk@ig.com."

[Caseynotes]

29 minutes ago, krader said:

In dashbord when I click "Open demo accounts" I get the following error message:

"We couldn't process your details because of a technical problem. Please try again, call us on 0800 409 6789 / +44 (0)20 7896 0079 or helpdesk.uk@ig.com."

not sure what you mean by dashboard?

To open a demo account open the mt4 live platform and in 'File' click 'Open an Account' click on the demo feed in the pop up box to highlight then click next and follow instructions.

The platform will then generate a demo account and an icon will show in the Navigator panel below the one for live and you can switch back and forth between them.

[krader]

I am referring to a standard demo account on the online platform not an mt4 live platform. I just thought there may be a general problem with demo accounts and there does not seem to be any knowledgable support staff currently available to sort it out.

[JakubIG]

Hi @Caseynotes I believe @krader is talking about a standard IG demo account. 

@krader I see where the problem is. I will raise a technical ticket and share with you its number via email.

Thanks,

Jakub

[krader]

Thank you @JakubIG

[Caseynotes]

1 minute ago, krader said:

I am referring to a standard demo account on the online platform not an mt4 live platform. I just thought there may be a general problem with demo accounts and there does not seem to be any knowledgable support staff currently available to sort it out.

ok got ya, I see Jakub will sort it for you.