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pipsqueak

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Hi,

Long shot, but worth a try.
I had a factory reset done on an old phone and as result of authentication app losing all data, I could not log into my account.
IG removed my 2FA to allow me back in, but ever since on neither the old nor the new phone can I get the 2FA working again. 

Anyone had a similar experience or able to shed some light on how they got theirs working second time around? 2 months into this and no closer to a solution. 

Thx in advance
image.png.846b8bd936b240252a30b613a1552ccd.png

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3 hours ago, pipsqueak said:

Hi,

Long shot, but worth a try.
I had a factory reset done on an old phone and as result of authentication app losing all data, I could not log into my account.
IG removed my 2FA to allow me back in, but ever since on neither the old nor the new phone can I get the 2FA working again. 

Anyone had a similar experience or able to shed some light on how they got theirs working second time around? 2 months into this and no closer to a solution. 

Thx in advance
image.png.846b8bd936b240252a30b613a1552ccd.png

Hi @pipsqueak,

It seems that 2FA is not activated on your account, please go to My IG and follow the steps:
image.png

If it doesn't work, we might need to inactivate and re-activate your 2FA from our end or get the IT team involved. Please reach out to helpdesk.au@ig.com or use the live chat feature on  https://www.ig.com/au/contact-us
image.png

All the best - Arvin 

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On 09/02/2022 at 01:45, pipsqueak said:

Hi,

Long shot, but worth a try.
I had a factory reset done on an old phone and as result of authentication app losing all data, I could not log into my account.
IG removed my 2FA to allow me back in, but ever since on neither the old nor the new phone can I get the 2FA working again. 

Anyone had a similar experience or able to shed some light on how they got theirs working second time around? 2 months into this and no closer to a solution. 

Thx in advance
image.png.846b8bd936b240252a30b613a1552ccd.png

Hi @pipsqueak

We will be hosting a IG Client Feedback Session - Multi-Factor Authentication. Please see below for more details.

 

All the best - MongiIG

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