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Option Chain - Prorealtime.

This thread contains an account type known as "Limited Risk". Due to regulatory changes this account type no longer applies for European countries. If you have any questions relating to this, or wish to continue the discussion, please start a new thread. 

Message added by JamesIG

Question

Hello,

 

I can not buy / sell options. Buttons for placing orders are not active, please help.

 

option2.jpg

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Probably a connection issue?

 

should be "Push" insteadig comm.png of "Pull"

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Hi - I have had a look at your account and can see that you have a Limited Risk account. This means that unfortunately you can't sell to open options trades as the risks are theoretically unlimited. You can still buy puts and calls however, so please select that option and you should see the buy / sell buttons become clickable. 

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Hi - thanks for the reply. When was the last time you logged out and back in? I have just checked and we only have the 2450 Call and Put online at the moment, not the 2425. Please try the log out process, or by checking if you can on the 2450. 

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Thanks for the reply.

I logged out today 4 times.

I checked 2450, 2500 and different strikes. Also I checked other tools, the situation is the same, the buttons are not active :(

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Hi ,

 

From the screenshot it looks like  is correct, it is a connection issue or possibly a firewall problem. The Pull data is a type of offline mode that ProRealTime switches to if connection is lost to the ProRealTime server, if connected the Pull data should display as Push+. 

 

You can try this link to configure your firewall, it may resolve the problem.

 

Configure Firewall

 

Thanks

Anton

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apologies  - i must has skirted over your reply by accident! great reply, and thanks Anton for the follow up. 

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