RSI not correct

[GTS15]

Anyone else notice that the alerts don't match the chart , I have my RSI alert set to tell me when to check chart, however have noticed that the chart and the alert at the point of trigger are nowhere close. I have checked the price bias ie low mid high and it still does not add up. I contacted IG who simply said just reinstall the app , a bit insulting really as don't use the app an trade from my PC 

[Guest GavinB]

Hey @GTS15,

Are the charts on the same price type (i.e. Bid/Mid/Ask) as the alert? That could be one difference.

Can you maybe share a screenshot?

[GTS15]

Hi Yes checked the price , however miles away from the 50 crossprice , the difference was e 

[GTS15]

Just had the alert ping in for the DAX at 15.00hrs yet the cross happened at 14.00hrs leaving me an hour late to check 

[Caseynotes]

7 minutes ago, GTS15 said:

Just had the alert ping in for the DAX at 15.00hrs yet the cross happened at 14.00hrs leaving me an hour late to check 

Hi, if you right click on the chart and click 'export chart' it puts a copy in your download folder without any personal data for you to post.

Edited September 2, 2019 by Caseynotes

[Caseynotes]

7 hours ago, GTS15 said:

Anyone else notice that the alerts don't match the chart , I have my RSI alert set to tell me when to check chart, however have noticed that the chart and the alert at the point of trigger are nowhere close. I have checked the price bias ie low mid high and it still does not add up. I contacted IG who simply said just reinstall the app , a bit insulting really as don't use the app an trade from my PC 

Hi, can't find any problem with the alert, try testing on a 1 min chart without the changes to the default settings and without the added rsi shaded areas, just period 5 crossing 50.

[Guest Ludicrouslyleo]

Hi!

I have always wondered if we could do this!!

How do you set up alerts for RSI/Stoctastic levels??

I use the IG Iphone iOS app

 

[LudicrouslyLeo]

Hi!

I have always wondered if we could do this!!

How do you set up alerts for RSI/Stoctastic levels??

I use the IG Iphone iOS app

 

[CharlotteIG]

On 24/10/2019 at 15:02, LudicrouslyLeo said:

Hi!

I have always wondered if we could do this!!

How do you set up alerts for RSI/Stoctastic levels??

I use the IG Iphone iOS app

 

Indicator alerts can only be set on the desk top, I'm speaking with the app developers already about incorporating them into the iOS app. 

Apologies for the inconvenience.