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MT4 not allowing me to place order


Guest Celesi

Question

Guest Celesi

When I place order IG markets is not allowing me is sayin:

New quotes etc...

Do you want to buy 0.1o USDJPY at 106.510000

When I press OK it is asking me the same questions. What is the problem? 

 

 

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4 hours ago, Guest Celesi said:

When I place order IG markets is not allowing me is sayin:

New quotes etc...

Do you want to buy 0.1o USDJPY at 106.510000

When I press OK it is asking me the same questions. What is the problem? 

 

 

i have same problem, never had it before.  seems can place limit order which i dont do, but no straight execution.  (Gold/XAUUSD) market shown as open, no problem with connection status.  most frustrating.

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Guest Trefilan

Afternoon all, does IG admit/ confirm/ accept that there is a problem placing an order on the MT4 platform?

I am experiencing the same issues and really dont know which way to turn!!

If there was at least a confirmation that there is a technical issue then i will be able to move on and continue to trade with another broker for the time being or until it has been resolved.

Thanks

 

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16 hours ago, CharlotteIG said:

Hey, 

Thanks for your post. IG monitors who usually respond to community members are part of or used to be on the client facing teams. Due to increased volume monitors are having to help with the increase in calls/ email. 

There are not any issues with the platform but some may be experiencing issues with the MyIG page. You can always check our status here: status.ig.com

We're aware that our call volumes are high so if you're experiencing issues I would suggest emailing us with details of the previous trades. We will take into consideration that you would have tried to call us at the time and get back to everyone as soon as possible. 

I will get back to everyone as soon as I can.

All the best 

Just checked the IG platform status for MT4. It says it's 'operational'.  I can assure you that it's not working. Please can we have some 'real' answers. 

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I am new here, I thought I would come here to check if there was any help as I have been trying to get through to IG on phone and email for many days without any luck.

@CharlotteIG I guess a relevant question to ask based on your response would be, when do you (IG) expect call volumes to decrease, or more staff to be put on, to handle all these customers inquiries? 

I have multiple emails sent to the helpdesk team along with my account manager and another contact within the team and nobody has called me back.. more and more problems keep happening and I just cant get through to try and start resolving them.. It is starting to cost me money. 

I chose IG because, up until now, you seemed to be the most robust and reliable customer service out of many brokers.. and I appreciate that these are unprecedented times putting everyone under immense pressure, but it would be good to know what IG is doing to assist with getting through these issues? 

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11 hours ago, JudgeFPV said:

I am new here, I thought I would come here to check if there was any help as I have been trying to get through to IG on phone and email for many days without any luck.

@CharlotteIG I guess a relevant question to ask based on your response would be, when do you (IG) expect call volumes to decrease, or more staff to be put on, to handle all these customers inquiries? 

I have multiple emails sent to the helpdesk team along with my account manager and another contact within the team and nobody has called me back.. more and more problems keep happening and I just cant get through to try and start resolving them.. It is starting to cost me money. 

I chose IG because, up until now, you seemed to be the most robust and reliable customer service out of many brokers.. and I appreciate that these are unprecedented times putting everyone under immense pressure, but it would be good to know what IG is doing to assist with getting through these issues? 

Thanks for your post. 

Firstly thank you for understanding that broker are under pressure at the moment due to recent events. 

Calls are starting to decrease and we have had all of our trained dealers who are still within the company to come back to our client facing team to help. Further to this, we have our client facing team voluntarily working overtime. It's still not perfect but we're making a lot of progression with emails and call time is decreasing. 

I would like to take this time to apologise. This isn't up to the standard of customer service we're usually able to provide but we're doing everything we can to get back to where we were. 

I've spoken to a member of TS who will call you in the morning when possible. 

All the best 

 

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46 minutes ago, Guest Mark said:

Does IG monitor these posts and respond?

Hey, 

Thanks for your post. IG monitors who usually respond to community members are part of or used to be on the client facing teams. Due to increased volume monitors are having to help with the increase in calls/ email. 

There are not any issues with the platform but some may be experiencing issues with the MyIG page. You can always check our status here: status.ig.com

We're aware that our call volumes are high so if you're experiencing issues I would suggest emailing us with details of the previous trades. We will take into consideration that you would have tried to call us at the time and get back to everyone as soon as possible. 

I will get back to everyone as soon as I can.

All the best 

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