AndaIG

Hi @Chaswell Thanks for reaching out, Primary Bid is our partner specifically on IPOs, usually you would have had to have an account with primary bid and actively link your IG share dealing account to Primary Bid in order to be able to participate. Please see details on this from the following link: https://www.ig.com/uk/investments/share-dealing/ipos You should be able to contact primary bid support if you wish for the accounts to not be linked. All the best, Anda

Hi @justint Thanks for reaching out, You may find some info on option strategies from the following link: https://www.ig.com/uk/trading-strategies/best-options-trading-strategies-and-tips-200127 All the best, Anda

Hi @Tomegnon Thanks for reaching out, Our IT team have confirmed that this is an expected error. The following product prices are not available on our web API due to some exchange restrictions: China A50 Index Singapore Blue Chip Index India 50 Index Volatility Index Should you have further questions you can reach out to IT on helpdesk.uk@ig.com All the best, Anda

Hi @CJ_Hughes Thanks for reaching out, we did answer this in a different platform. However copying in the response for the benefit of other community members: The benefits of manual conversion (Multi-currency account) is that you can fund and keep multiple currencies in your account. This means that you will not incur a conversion fee with each trade. However with this option you lose the benefit of free commission when trading international shares. With automatic conversion we charge 0.7% spread on the spot rate at the time of execution on each trade. However you do get the benefit of free commission when trading international shares. As for which is cheaper, that would be dependent on your trading activity. You need to consider two factors; your trading size and your trading frequency on international shares. e.g 0.7% on a large trade size may outweigh the commission charged per trade, in which case automatic conversion would be cheaper whereas this may not be the case on a smaller trade size. You can find details on our charges for share trading from the following link: https://www.ig.com/au/share-trading/charges All the best, Anda

Hi @BBHoward Thanks for reaching out, This is odd, we contacted our shares desk on this issue and they have suggested that it could be a display issue, likely to do with a bad connection. They have asked that you call in when it occurs again so that we can compare it with what the actual order book looks like at the time, and possibly we can raise a ticket to be investigated by our IT team. All the best, Anda

Hi @Francisca Thanks for reaching out, Our IT team can either close the positions or have the demo account reset on the backend. Please send a request to helpdesk.uk@ig.com All the best, Anda

Hi @Mounstar If you looking to bring up the deal ticket please see the illustrations below: All the best, Anda

Hi @illipa87 You can call 0800 409 6789 / +44 (0)20 7896 0079 or email helpdesk.uk@ig.com or use live chat All the best, Anda

Hi @illipa87 Thanks for reaching out, this would usually mean that at the time of application your trading experience or wealth was insufficient for a leverage based account. Due to the risk inherent in these products we have criteria that we measure you up against before we can offer you a leverage account. If your circumstances have since changed please contact our helpdesk and ask to be taken through the appropriateness questionnaire. All the best, Anda

Hi @PurchAce Thanks for reaching out, We do offer a Bed and ISA service. Please see the details on the following link: https://www.ig.com/uk/help-and-support/investments/transferring-investments/how-do-i-transfer-shares-from-my-ig-share-dealing-account-to-my- All the best, Anda

Hi @jd2251 When looking to hedge you need to ensure that force open is checked on the deal ticket: All the best, Anda

Hi @Rick1964 Thanks for reaching out, Trailing stops are only available on leverage, i.e. on CFD trading. We do not offer them in Share Trading. All the best, Anda

Hi @CPerry Thanks for reaching out, Yes the above is correct, the smallest contract we offer on the IG platform is a mini. However if you trade using MT4 you can trade micro-lots. You can find details on the available fx pairs from the following link: https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/products-markets-and-trading-hours/what-are-igs-forex-mt4-product-details Unfortunately we only offer FX pairs on leverage, this cant be changed and is fixed by our desk on all pairs. All the best, Anda

Hi @YuTS Thanks for reaching out, OrderCloseBy closes an opened order by another opposite opened order, based off of that definition you would encounter problems within our platform as the platform does not allow for the simultaneous closing of hedged positions. Unfortunately we do not have IT support on this forum, however you are welcome to verify this with our IT team by reaching out to helpdesk.uk@ig.com. All the best, Anda

Hi @Cedric2020 Thanks for reaching out, You can expect your account manager to contact you shortly regarding your account. All the best, Anda

Hi @tbsrichard Thanks for reaching out, Try opening the market in a new window as attached. All the best, Anda

Hi @appuji Apologies that your query was missed, unfortunately the platform does not have this feature. All the best, Anda

Hi @Nazao There is a difference between a limit order and a limit. A limit order you are specifying a limit on an entry price, whereas on a limit you are taking profits. You should be using the deal ticket instead of the order ticket if you are looking to specify a take profit level. Limit orders are different, you can more about them from the following link: https://www.ig.com/uk/risk-management/limit-orders All the best, Anda

Hi @FearTheMidge @ashbriant Can you please report this issue to our IT team on helpdesk.uk@ig.com so that it can be looked into. All the best, Anda

Hi @DimitrisHavlidis Apologies, before I thought you were referring to the charts. You simply need to change the book cost: you can see how to go about doing this in the following link: https://www.ig.com/uk/help-and-support/investments/share-dealing-and-isas/how-do-i-edit-my-book-cost All the best, Anda

Hi @Nazao Thanks for the feedback, The functionality to see the limit and stops as a monetary value is only on the web trading platform unfortunately. On a CFD account when buying shares a point is equivalent to one cent. So in your scenario you would be placing your limit 300 points away. That would be equivalent to a movement from $22 to $25. As soon as the market gets to $25 your limit would be triggered which would close the trade. All the best, Anda

Hi @Nazao Thanks for reaching out, A limit represents your take profit level, whereas your stop is your stoploss level. Limit points away: Number of points the market must move in your favour before the trade will close automatically Stop points away: Number of points the market must move against you before a trade will be automatically closed. If you would prefer to see this as a monetary value you can change it on the deal ticket as attached All the best, Anda

Hi @eastside Thanks for reaching out, If you add the the market to a watchlist, then add it to your workspace you will be able to view the swap bid / offer for each day. Unfortunately the statements are automated and are not set up to show the rate at this point. Should you want more clarity on overnight funding please see the following link: https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/fees-and-charges/why-is-overnight-funding-charged-and-how-is-it-calculated- All the best, Anda

Hi @Tom1303 Please contact our helpdesk on 0800 409 6789 / +44 (0)20 7896 0079 or email payments@ig.com for funding related issues. All the best, Anda

Hi @AWesty Thanks for reaching out, Our transfers team have confirmed we can accept the transfer as long as they are in your name. Computershare would have to initiate the transfer with our transfers team. All the best, Anda