AndaIG

Hi @samueldaly We had an issue that affected the pricing on the demo. This has now been resolved, you should now be able to trade on the Demo. Many thanks Anda

Hi @eduard1986 Thank you for the query The issue should now be resolved. Please check on your side and confirm Regards Anda

Hi @markov1207 Thanks for the question If you to My IG>Live accounts>History on the web based platform then you should be able to view the past activity/transactions on your account. If you are not able to access it there then you can also email helpdesk.uk@ig.com and ask for your ledger summary to be emailed to you. Many thanks Anda

Hi @theruleof7 Thanks for the question The trade was stopped out basis the stop level instructed at 0.90537. The trade was stopped out at a price of 0.90493 meaning that you incurred 4.4 points worth of slippage. I have attached a screenshot indicating the time your stop was triggered. Remember to always check the bid price when selling to close and the ask price if buying to close. I hope this helps. Many thanks Anda

Hi @Paul17 You should be able to invest in Australian shares from your share dealing account. If you are not able to see the shares please contact helpdesk.uk@ig.com and ask to activate the Australian market data feeds. Many thanks Anda

Hi @ssha Unfortunately the data feed will not be activated for the L2 account either, if you need further details please contact our helpdesk. Thanks Anda

Hi @ssha Unfortunately we will no longer be able to provide you with the New Zealand data feeds due to dealing desk instruction. For further details please contact helpdesk.au@ig.com. Kind regards Anda

Hi @ReenaVerma I can confirm that there are no issues with the system. If you are still nervous about your first deposit you are welcome to contact the helpdesk who will be able to facilitate this on your behalf. Kind regards Anda

Hi @Bursitis Thank you for the question That information is in your daily statements. If you go through your emails you would have received one on the 30th June 2021. If you are unable to access the statement then please email helpdesk.au@ig.com and request for it to be sent to you. Many thanks Anda

Hi @quluqulu I can see the position has been closed at your requested stop level of 3900. In some cases there is lag between the time the stop is triggered and when it is filled on the platform. Hope you have a great day further. Many thanks Anda

Hi @amilio Thanks for the question, a share will usually be restricted from short positions if we are unable to lend it from our broker. This can be influenced by a variety of factors such as: Small market cap, if the share is undergoing a corporate action or heavily shorted shares. In some cases we are able to borrow against our own inventories, so it is best to contact the helpdesk to check for borrow. All the best Anda

Hi @Stingray77 Thanks for the question We will close your position at a price of zero, meaning that you would realise the GBP400 loss. We will then typically open a proceeds line which is untradeable and brings no value to your account. If the company is ultimately declared worthless and there is no return to shareholders, then the proceeds line will be closed at a price of zero. Hope this helps Regards Anda

Hi @vinodkarwa I can confirm that API systems are operational. If you are still experiencing issues please can you send an email to helpdesk.au@ig.com describing the issue and providing screenshots. All the best Anda

Hi @nit2wynit Thank you for the query Can you try using another broswer- Chrome is recommended. If the issue is still prevalent then please send a screenshot to helpdesk.uk@ig.com for our IT team to investigate. All the best Anda

Hi @Ann65 Thank you for the question There is no specific amount of trades that should be closed before the program should start working. I suspect that they may be a lag before it starts working. Please note that Trade Analytics is still a beta version, so I would give it till Monday. If it is still not working then would you please send some screenshots to helpdesk.uk@ig.com for our IT team to investigate. All the best Anda

Hi @specwise Thanks for the question To enable deleting using the delete key on the keyboard you can do the following: Click on settings from the main toolbar, then platform, then objects in the shortcuts section. You would then have to click in the delete object box. Then press the delete key. The box should change from being blank to showing delete. I have attached a screenshot of what this should look like. All the best Anda

Hi @Ranks007 Thanks for the question Daily borrow cost is calculated as follows: Borrow Cost = Number of shares x Price x Borrow Premium(%)/ 365 I see that you were charged for 3 days because you held the position through a weekend. The borrow premium as it stands on Qantas is 0.9%. I hope this helps in reconciling the charge. Many thanks Anda

Hi @Fatbrain thanks for the question, please note that we make certain shares available for share dealing only whereas certain shares are available for both leverage and share dealing. This is a decision that would be made by our shares desk based on range of factors such as borrow, broker margin, market cap etc. The best place to check is market info>other in the deal ticket. This section would show if a particular share is restricted. All the best Anda

Hi Mark Thank you for the question, a Banker, Portfolio Manager or Sales Trader are examples that come to mind. The list is potentially endless though. The experience will be considered so long as the position was a professional one in the Financial sector that requires knowledge of spread betting or CFDs. All the best Anda

Hi @MFRAGLER711 , please note that Consolidated Tax Certificates have been released and should be available from My IG>Live accounts>Statements. This statement is automatically generated only if you received dividends during the tax year. Please see the below link for more information on the statement types we provide for the different account types. https://www.ig.com/uk/help-and-support/accounts-and-statements/statements/what-statements-will-i-receive Many thanks Anda

Hi Ian Thank you for the question, We only offer Mulberry on a share dealing/ISA account due to the share being unborrowable as well as high broker margin. This means that you would not be able to take a short position on this share because we do not offer opening positions on leveraged(spread bet or CFD) accounts. Deliveroo is unborrowable meaning we are unable to borrow stock from our broker against which we can offer short positions. In cases where a substantial number of our clients are long we can borrow against our own inventories and potentially offer you a short position. You will have to call in and check borrow in this case. Just Eat London listing is available for short positions on the DFB contract, The US listing is only available for share dealing/ISA. Please note that you can check under market info>other to see if there are any trading restrictions on a share. Hope this helps Regards Anda

Hi There Your issue has now been resolved, can you please have a look to confirm on your end. Thanks Anda