AshishIG

Hi @DarekK, we're experiencing a global issue on the Demo environment. Our team is aware, and actively addressing it. We apologize for any inconvenience and appreciate your patience and understanding. Regards, AshishIG

We can check that for your account. I've DM'ed you on this for more information as this is account-specific. You can also contact our helpdesk by Live chat for more assistance and a quicker response than email https://www.ig.com/uk/contact-us. All the best, AshishIG

Find below the table that shows the number of days' worth of overnight funding fees you will be charged if you keep a Forex position open on a particular day. The overnight funding fee is the cost of holding a position overnight through 10 PM UK time, and it is charged at the end of each trading day. This fee is calculated based on the size of your position and the interest rate differential between the two currencies involved in the trade plus the IG admin fee. To help you manage your trading costs and make informed decisions, we have created this table that displays the number of days' worth of overnight funding fee you will be charged. This information can be used to estimate the cost of holding a position over a certain period and to decide whether to keep it open or close it before the end of the trading day. In the future, we will regularly publish this table at the start of each new month. Disclaimer: Please note that in some cases, the number of days may change due to public holidays or bank holidays. We will do our best to inform you of any changes as soon as possible, but we recommend that you keep an eye on the holiday calendar to avoid any surprises.

Hello everyone, the reason might be that we don't provide non-leverage accounts for the region/country you applied for. All the best, A.B

Please see the interest rates that are used when IG calculates the overnight funding rate (per annum) on shares and indices. This does not include the IG admin fee. The information provided is an indication as of 01st Jan 2024 and will be published weekly on Mondays. *** It's important to note that the rates are subject to daily changes and are based on the currency of the underlying market, not the contract currency.

Please see the expected dividend adjustment figures for a number of our major indices for the week commencing 27th Nov 2023. These are projected dividends and are likely to change. IG cannot be held responsible for any changes made. Dividends highlighted in red include a special dividend, therefore some or all of the amount will not be adjusted. The amount in brackets is the expected adjustment after special dividends are excluded (where shown on major indices). Dividend adjustments due to be posted on a bank holiday will usually be posted on the previous working day. If you have any queries or questions on this please let us know in the comments section below. For further information regarding dividend adjustments, and how they affect your positions, please take a look at the video. How do dividend adjustments work? This information has been prepared by IG, a trading name of IG Markets Limited. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently, any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation, and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients. See the full non-independent research disclaimer and quarterly summary.

Dear @nit2wynit, Thank you for reaching out. Unfortunately, the Long position on Velocys PLC was closed due to a Limit order. For more information on Limit orders, please visit https://www.ig.com/en/glossary-trading-terms/limit-order-definition. If you have additional questions or any disputes, kindly email us at helpdesk.uk@ig.com All the best, AshishIG

Hi @FAB, Hello, after clicking "Add New Account" and choosing "Existing Account," search for IG-LIVE to locate our two servers, namely IG-LIVE and IG-LIVE2. Please inform us if you encounter any difficulties finding them. All the best, AshishIG

Please see the interest rates that are used when IG calculates the overnight funding rate (per annum) on shares and indices. This does not include the IG admin fee. The information provided is an indication as of 20th Nov 2023 and will be published weekly on Mondays. *** It's important to note that the rates are subject to daily changes and are based on the currency of the underlying market, not the contract currency.

Please see the expected dividend adjustment figures for a number of our major indices for the week commencing 20th Nov 2023. These are projected dividends and are likely to change. IG cannot be held responsible for any changes made. Dividends highlighted in red include a special dividend, therefore some or all of the amount will not be adjusted. The amount in brackets is the expected adjustment after special dividends are excluded (where shown on major indices). Dividend adjustments due to be posted on a bank holiday will usually be posted on the previous working day. If you have any queries or questions on this please let us know in the comments section below. For further information regarding dividend adjustments, and how they affect your positions, please take a look at the video. How do dividend adjustments work? This information has been prepared by IG, a trading name of IG Markets Limited. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently, any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation, and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients. See the full non-independent research disclaimer and quarterly summary.

Hi @stephenstown20, You can activate the PRT from My IG Dashboard > settings. All the best, AshishIG

Please see the expected dividend adjustment figures for a number of our major indices for the week commencing 13th Nov 2023. These are projected dividends and are likely to change. IG cannot be held responsible for any changes made. Dividends highlighted in red include a special dividend, therefore some or all of the amount will not be adjusted. The amount in brackets is the expected adjustment after special dividends are excluded (where shown on major indices). Dividend adjustments due to be posted on a bank holiday will usually be posted on the previous working day. If you have any queries or questions on this please let us know in the comments section below. For further information regarding dividend adjustments, and how they affect your positions, please take a look at the video. How do dividend adjustments work? This information has been prepared by IG, a trading name of IG Markets Limited. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently, any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation, and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients. See the full non-independent research disclaimer and quarterly summary.

Hi @smithj, Can you share a screenshot via Direct message to me so that I can look into this? All the best, A.B

Hi @icevtec, We are aware of this issue and our IT is currently working on that to fix it. Regret any inconvenience caused and appreciate your patience and understanding on this matter. All the best, AshishIG

Please see the interest rates that are used when IG calculates the overnight funding rate (per annum) on shares and indices. This does not include the IG admin fee. The information provided is an indication as of 06th Nov 2023 and will be published weekly on Mondays. *** It's important to note that the rates are subject to daily changes and are based on the currency of the underlying market, not the contract currency.

Hi @unbounded, without the IG app, you will not be able to set up 2FA. Regards, AshishIG

Hi @Tamerbank, You will be contacted if you will still need to submit either of passport or driver's license. If you do not have these, you can check with our New business team for alternative documents for address verification. Reach out me me via DM if you have any further queries. All the best, AshishIG

Please see the expected dividend adjustment figures for a number of our major indices for the week commencing 06th Nov 2023. These are projected dividends and are likely to change. IG cannot be held responsible for any changes made. Dividends highlighted in red include a special dividend, therefore some or all of the amount will not be adjusted. The amount in brackets is the expected adjustment after special dividends are excluded (where shown on major indices). Dividend adjustments due to be posted on a bank holiday will usually be posted on the previous working day. If you have any queries or questions on this please let us know in the comments section below. For further information regarding dividend adjustments, and how they affect your positions, please take a look at the video. How do dividend adjustments work? This information has been prepared by IG, a trading name of IG Markets Limited. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently, any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation, and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients. See the full non-independent research disclaimer and quarterly summary.

Hi @Divan, We see your account is pending activation. You can add additional accounts once the account is activated. We have reached out to our New business team. You will be contacted soon on this. Please DM me if you need any further assistance. All the best, AshishIG

Find below the table that shows the number of days' worth of overnight funding fees you will be charged if you keep a Forex position open on a particular day. The overnight funding fee is the cost of holding a position overnight through 10 PM UK time, and it is charged at the end of each trading day. This fee is calculated based on the size of your position and the interest rate differential between the two currencies involved in the trade plus the IG admin fee. To help you manage your trading costs and make informed decisions, we have created this table that clearly displays the number of days' worth of overnight funding fee you will be charged. This information can be used to estimate the cost of holding a position over a certain period and to decide whether to keep it open or close it before the end of the trading day. In the future, we will regularly publish this table at the start of each new month. Disclaimer: Please note that in some cases, the number of days may change due to public holidays or bank holidays. We will do our best to inform you of any changes as soon as possible, but we recommend that you keep an eye on the holiday calendar to avoid any surprises.

Hi @sabrinabd, all your documents are approved. Your account should be activated soon. Please DM me if you have any questions. All the best, AshishIG

Hi @Dunnit, under the PRIIPs regulation, these stocks are exclusively accessible for professional accounts. Regards, AshishIG

Please see the interest rates that are used when IG calculates the overnight funding rate (per annum) on shares and indices. This does not include the IG admin fee. The information provided is an indication as of 30th Oct 2023 and will be published weekly on Mondays. *** It's important to note that the rates are subject to daily changes and are based on the currency of the underlying market, not the contract currency.

Please see the expected dividend adjustment figures for a number of our major indices for the week commencing 30th Oct 2023. These are projected dividends and are likely to change. IG cannot be held responsible for any changes made. Dividends highlighted in red include a special dividend, therefore some or all of the amount will not be adjusted. The amount in brackets is the expected adjustment after special dividends are excluded (where shown on major indices). Dividend adjustments due to be posted on a bank holiday will usually be posted on the previous working day. If you have any queries or questions on this please let us know in the comments section below. For further information regarding dividend adjustments, and how they affect your positions, please take a look at the video. How do dividend adjustments work? This information has been prepared by IG, a trading name of IG Markets Limited. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently, any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation, and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients. See the full non-independent research disclaimer and quarterly summary.

Hi @TVLAD29, to change the base currency for your CFD or Spreadbet accounts, please contact our helpdesk via email at helpdesk.uk@ig.com, as long as there are no active positions. However, it's important to be aware that you won't have the option to alter the base currency for your share dealing account, as it's determined based on your country for tax-related reasons. All the best, AshishIG