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Has IG platform crashed?

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Have not been able to deal for the past 30mins,and cnt even log in now;

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Posted (edited)

I cant even get through on the telephone

 

Edited by scuttsy

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Might they make money by inducing such regular “issues”? 
 

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App showing no open positions and support line not answering.  If market was volatile right now this would be disaster.  Nothing on Twitter either.  Not a great look

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Same thing happening now. Can't see my position. This is terrible. IG had better sort this out asap. 

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Guest Thi Hoang

Same here. It’s very annoying because I am in the midst of trading. Will be loosing money if it persists & who will be responsible for it :(

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Guest Ramsy

As above, has the platform crashed as i can't even log on, let alone view account or trade..??

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Same here.  Seems like monthly event that platform unable to assess for trade.  Please resolve asap. 

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I have same issue cant close out trades, cant access anything

 

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Same....Just in process of setting a Stop loss!!

Not great!

 

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Time to move on and try some other trading platforms ! What a joke. 

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Guest ahole

joke

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cant get through on telephone either and just lost over 1000 profit dont know if its turned in to  a loss now as cant access trades and no phone 

 

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Time to file lawsuits for the loss

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Was able to add funds 30 mins ago but unable to get on to side to trade since then

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Posted (edited)

who covers our losses if they occur because the platform crashes

Edited by raj111
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Cannot close positions on web based platform, mobile app and cannot get through on the phone. What a nightmare. I doubt we will be refunded for lost trades as they will have in their T&C some protection against this but from a branding this is very damaging. Has anyone seen an evaluation of the various spread-betting platforms for reliability?

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My concern is that may be a major announcement that they can't cover, So better to shut down the system.    Paranoid or what.

I'm sure that would not happen, would it?

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4 minutes ago, NicolasBlinche said:

They did. 3 month after back and fourth with complience team.

 

22 minutes ago, Midnap said:

Time to file lawsuits for the loss

How?

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2 hours ago, raj111 said:

who covers our losses if they occur because the platform crashes

Very good question.  Their terms & conditions basically gets them out of any eventuality, but I believe they are still at fault, breaking certain FCA rules and laws.  

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Posted (edited)

Thanks for asking questions I had, why are they not answering the questions?

Am on trade now and cant close? IG whats happening??

 

Edited by Salomek

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Call them local office and nobody pickup.

This is unacceptable.need to seek compensation!

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Guest Can't get through

Cannt see my positions!!!!

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Unable to change my SL as App and Websit has been crashed.

Can't get through phone as well.

IG will be responsible for my losses.

 

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