"Unexpected error" kicked out of spread betting platform and can't log back in

[MatK]

Anyone else?

[CharlotteIG]

4 minutes ago, MatK said:

Anyone else?

Hey, 

We’re currently investigating reports of issues accessing our platforms. We apologise for any inconvenience. We hope to get this sorted as soon as possible. 

All the best 

[TFFX_]

1 minute ago, CharlotteIG said:

Hey, 

We’re currently investigating reports of issues accessing our platforms. We apologise for any inconvenience. We hope to get this sorted as soon as possible. 

All the best 

Definitely issues!!!!

I don't think the status page represents it correctly either..

https://status.ig.com/

It only states 'degraded performance' for Login - all other items are operational.

 

 

[CharlotteIG]

1 minute ago, TFFX_ said:

Definitely issues!!!!

I don't think the status page represents it correctly either..

https://status.ig.com/

It only states 'degraded performance' for Login - all other items are operational.

 

 

I will pass this information on to make sure the correct error is reflected. 

Thank you 

[ChrisRobUK]

Yup I also cannot access, either mobile for web.

[Ikechukwu]

Time to switch. IG platforms are rigged! This is a systemic issue and will keep on recurring

Its part of their game. They dont care. Watch. They wont give a decent explanation or plan of action or commitment to prevent this happening again

CityIndex was trading just fine and they're meant to be a small outfit

SHAME ON YOU IG!!

 

[wavefinder]

didn't bother me too much, but as i successfully logged in about 4.00pm uk time, i did notice that flash was down and was presented with spreadsheet etc, it was all over the place and couldn't make any sense of it.

its back now, i have my dark mode all in order! but, some of you are correct about the site, this is the 3rd time in a week its happened! apologies without explanation are not enough!

[Guest rafa]

This is happening to me today. The status page doesn't even acknowledge anything is wrong. 

[Guest Anonymous]

Yeah me too

[ArvinIG]

On 29/08/2021 at 03:07, Guest Anonymous said:

Yeah me too

Hi,

Have you tried to clear your cache and delete your cookies?

If it is still happening please reach out to helpdesk.uk@ig.com with screenshots. We will be able to investigate and assist you from there.

All the best - Arvin