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Can't access demo account


koenigbrok

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When this happened, I thought it was deliberate deactivation of the demo account, but now I see it is probably a site bug. The buttons diverting to the live accounts would be an odd behaviour to implement deliberately, so I suppose that is a good thing! 

Note that trying to login to the demo account rather than using live credentials and then pressing the button for a demo account doesn't work either.

Edited by Elroch
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9 hours ago, fjinvest said:

I am having the same issue, when I go to open the demo account it opens my live spread betting account.

Thanks

 

7 hours ago, koenigbrok said:

Exact same thing. 

I'll try again tomorrow and see if they've fixed the link?

Let's hope so

 

 

7 hours ago, Elroch said:

When this happened, I thought it was deliberate deactivation of the demo account, but now I see it is probably a site bug. The buttons diverting to the live accounts would be an odd behaviour to implement deliberately, so I suppose that is a good thing! 

Note that trying to login to the demo account rather than using live credentials and then pressing the button for a demo account doesn't work either.

Hi All,

I shared this thread with the IT team.

They are working on a resolution.

Thank you for your understanding.

- Arvin

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Same thing with my demo spread bet account today (18/8/22). Could log in fine at the start of the day, but when I logged out and logged back in later in the morning the demo account button merely opens a blank account without all my demo watchlists/workplace details/trading history etc. 

I then clicked on my demo CFC account and, once again, it merely opens a blank spread bet account.

Edited by JBFOGGY
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On 17/08/2022 at 19:13, koenigbrok said:

Nope, still not fixed?

Is there any news on this?

 

On 17/08/2022 at 23:38, fjinvest said:

Fixed itself briefly yesterday, however today it appears the issue is remains. Still can't access demo account.

 

On 18/08/2022 at 04:19, zzephyr said:

Mine is not working yet

 

15 hours ago, JBFOGGY said:

Same thing with my demo spread bet account today (18/8/22). Could log in fine at the start of the day, but when I logged out and logged back in later in the morning the demo account button merely opens a blank account without all my demo watchlists/workplace details/trading history etc. 

I then clicked on my demo CFC account and, once again, it merely opens a blank spread bet account.

Hi All,

The issue is ongoing, the IT team are working on a solution, they were able to replicate the issue.

They are progressing on the resolution.

Thank you for your patience - Arvin

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