Can't access demo account

[koenigbrok]

Hi

 I can't seem to access my demo account, can anyone advise?

Thanks

[AndaIG]

Hi @koenigbrok @fjinvest

Our IT team are currently investigating an issue where the demo link on the dashboard redirects to live accounts. Hopefully they will have a fix soon. The app is working fine. 

All the best, 

Anda

[fjinvest]

I am having the same issue, when I go to open the demo account it opens my live spread betting account.

Thanks

[koenigbrok]

Exact same thing. 

I'll try again tomorrow and see if they've fixed the link?

Let's hope so

 

[Elroch]

When this happened, I thought it was deliberate deactivation of the demo account, but now I see it is probably a site bug. The buttons diverting to the live accounts would be an odd behaviour to implement deliberately, so I suppose that is a good thing! 

Note that trying to login to the demo account rather than using live credentials and then pressing the button for a demo account doesn't work either.

Edited August 16, 2022 by Elroch

[ArvinIG]

9 hours ago, fjinvest said:

I am having the same issue, when I go to open the demo account it opens my live spread betting account.

Thanks

 

7 hours ago, koenigbrok said:

Exact same thing. 

I'll try again tomorrow and see if they've fixed the link?

Let's hope so

 

 

7 hours ago, Elroch said:

When this happened, I thought it was deliberate deactivation of the demo account, but now I see it is probably a site bug. The buttons diverting to the live accounts would be an odd behaviour to implement deliberately, so I suppose that is a good thing! 

Note that trying to login to the demo account rather than using live credentials and then pressing the button for a demo account doesn't work either.

Hi All,

I shared this thread with the IT team.

They are working on a resolution.

Thank you for your understanding.

- Arvin

[koenigbrok]

Nope, still not fixed?

Is there any news on this?

[fjinvest]

Fixed itself briefly yesterday, however today it appears the issue is remains. Still can't access demo account.

[koenigbrok]

It looks like it's working now

 

[zzephyr]

Mine is not working yet

[JBFOGGY]

Same thing with my demo spread bet account today (18/8/22). Could log in fine at the start of the day, but when I logged out and logged back in later in the morning the demo account button merely opens a blank account without all my demo watchlists/workplace details/trading history etc. 

I then clicked on my demo CFC account and, once again, it merely opens a blank spread bet account.

Edited August 18, 2022 by JBFOGGY

[ArvinIG]

On 17/08/2022 at 19:13, koenigbrok said:

Nope, still not fixed?

Is there any news on this?

 

On 17/08/2022 at 23:38, fjinvest said:

Fixed itself briefly yesterday, however today it appears the issue is remains. Still can't access demo account.

 

On 18/08/2022 at 04:19, zzephyr said:

Mine is not working yet

 

15 hours ago, JBFOGGY said:

Same thing with my demo spread bet account today (18/8/22). Could log in fine at the start of the day, but when I logged out and logged back in later in the morning the demo account button merely opens a blank account without all my demo watchlists/workplace details/trading history etc. 

I then clicked on my demo CFC account and, once again, it merely opens a blank spread bet account.

Hi All,

The issue is ongoing, the IT team are working on a solution, they were able to replicate the issue.

They are progressing on the resolution.

Thank you for your patience - Arvin

[Elroch]

As of now, the web interface appears to be working!

[cacti]

I am still having this issue, initially the link shows then redirects back to my live account...

[OfentseIG]

1 hour ago, cacti said:

I am still having this issue, initially the link shows then redirects back to my live account...

Hi @cacti

We apologize for the inconvenience this may have caused. The issue mentioned above was resolved. Please try the attached troubleshooting steps. If the issue continues we will escalate your account to the IT team. 

All the best, OfentseIG