Jump to content
  • 0

Demo account not working properly


Spectate99

Question

18 answers to this question

Recommended Posts

  • 0
12 hours ago, Spectate99 said:

Hi,

My demo account is not working properly since Monday morning. All the charts in the browser are stuck at 29 Feb Friday and not updating. can someone advice me what needs doing to fix the problem. Please see the attached screenshot.  Thank you. 71342990_Screenshot(78).thumb.png.b5a1984933a87eed11b85008e7f0b836.png

Hi, think that needs a call to the IG helpdesk for a technician to reset your demo platform.

Link to comment
  • 0

I have encountered the same MT4 demo problem..with the error "No Connection" since Monday 2Mar when i tried to activate the program. Emailed helpdesk and asked them to check to refer the matter to their technical staff. They have forwarded my msg to them.

So far, have not heard anything from them. Seems the problem is still there. Reckon..i am not the only one encountering this problem. Hope they resolve the matter asap.

Link to comment
  • 0
28 minutes ago, forex_sniper said:

I have encountered the same MT4 demo problem..with the error "No Connection" since Monday 2Mar when i tried to activate the program. Emailed helpdesk and asked them to check to refer the matter to their technical staff. They have forwarded my msg to them.

So far, have not heard anything from them. Seems the problem is still there. Reckon..i am not the only one encountering this problem. Hope they resolve the matter asap.

Try checking your login is correct and you are logged in then rescan servers (click on box bottom right of screen.

 

image.png.989900636e828bfe6d6207b1ae09e40a.png

 

Link to comment
  • 0
6 minutes ago, forex_sniper said:

Been there done that..but same problem. A scan of their IG-DEMO server shows a round icon indicating no connection. Ping column is empty....if connected it would have shown some numbers in m/s. 
Ping shows server not found.

 

ok, sounds like the demo server is down, I don't have a demo account so can't check.

Link to comment
  • 0
1 hour ago, forex_sniper said:

I have encountered the same MT4 demo problem..with the error "No Connection" since Monday 2Mar when i tried to activate the program. Emailed helpdesk and asked them to check to refer the matter to their technical staff. They have forwarded my msg to them.

So far, have not heard anything from them. Seems the problem is still there. Reckon..i am not the only one encountering this problem. Hope they resolve the matter asap.

@Spectate99  Unfortunately I have questions re the demo account and Live Retail going back to last April still with no responses from IG.  Also referred to technical with no replies to date.

It's been heavily hinted at that it's not really fit for purpose and more of a 'Guide' platform to show you the ropes; a more visual Demo than Real World.

It seems popular opinion is to use ProRealTime and literally ignore the Retail Platform.

I myself just yesterday, noticed the Demo charts were actually reporting more info re Candle Patterns than the Live Retail Plat.......I'm not even going to try for assistance on it.

I don't even bother asking for help in here now.  @Caseynotes however always has some helpful input but IG from a technical point have never provided me with a solution, other than to suggest my my machine, my internet, my eye colour or I'm wearing the wrong pants!  Maybe it's my sarcasm getting in the way?

Happy Trading Day peeps. :D

Edited by nit2wynit
  • Great! 1
Link to comment
  • 0
35 minutes ago, nit2wynit said:

t seems popular opinion is to use ProRealTime and literally ignore the Retail Platform.

ProRealTime is very good. It is a very dynamic and comprehensive charting system. I used the system previously but later disabled it becos I took a break from trading. There is a fee levy on the use of the system...when one does not meet their trading quota. Its not a big quota though...but i think you can still disable it anytime if i am not wrong.  i  dont like the idea of forcing myself to trade in order to meet the quota just to stop paying for the fee 

Link to comment
  • 0
1 hour ago, forex_sniper said:

ProRealTime is very good. It is a very dynamic and comprehensive charting system. I used the system previously but later disabled it becos I took a break from trading. There is a fee levy on the use of the system...when one does not meet their trading quota. Its not a big quota though...but i think you can still disable it anytime if i am not wrong.  i  dont like the idea of forcing myself to trade in order to meet the quota just to stop paying for the fee 

I had it on last year but disabled it as i couldn't figure out how to trade while not showing a Balance!  Seems trivial, but necessary.....any updates on how to see your balance?

Link to comment
  • 0

Hi Everyone,

My demo account is working alright now. I did call IG and the guy I spoke to was helpful and told me that my problem was forwarded and should be resolved soon. My account started working within an hour. So thanks to everyone who helped to get it fixed. I am sure other demo accounts also are fixed by now. If still having a problem just give IG a call at toll free number like me and they will surely get it up and running as before. Thanks again.

  • Great! 1
Link to comment
  • 0
2 hours ago, Spectate99 said:

My demo account is working alright now. I did call IG and the guy I spoke to was helpful and told me that my problem was forwarded and should be resolved soon. My account started working within an hour. S

Just checking with you...is the name of the demo server under your login page still shows as IG-DEMO or something else.

Link to comment
  • 0
11 hours ago, nit2wynit said:

I had it on last year but disabled it as i couldn't figure out how to trade while not showing a Balance!  Seems trivial, but necessary.....any updates on how to see your balance?

I have not subscribe to PRT and therefore unable to tell you whether currently it is able to see your balance. Its been quite a while. You may wish to check with helpdesk. The last time if i remember correctly...i referred to the ig main screen...Its not that difficult....n you dont really need to check your balance all the time....unless u have many posn opening at the same time with some winning and losing trade running concurrently.

Link to comment
  • 0
12 hours ago, dmedin said:

Haha if you're a big time trader then the £30 a month fee is nothing :P

 Yes, you are right, I am no bigtimer here in ig..just maintaining an
 account here for strategic purposes. Used to be active on their platform until 
they did an upgrade of their PRT and abandon the old version
 which somehow screwed up my programmed charts so I just moved on. You may be a big trader here and 30pounds to you may mean nothing regardless of whether you trade or not.
For me I tend to look at it from the perspective that it is not so much abt the levy but I will only trade if I there is a setup nevermind if I meet the quota or not. Any saving is incidental and if I have to pay I will pay. To simply force a trade without a setup
just to meet the quota is absurd.
I figured the levy is just a rental for the PRT and the quota is sufficient for them to cover its cost based on the spreads they make from those trades…nevermind if your trade ultimately make a win or loss.
I won’t pay rental regardless of the amount for something I foresee I will not be using.
Would you? 

To simply force a trade without a setup just to meet the quota is absurd. I do posn trading...right entry and exit  levels are impt for me. It requires patience waiting for setups.
Since i have no trade setup…I will not pay 30pounds for nothing
no matter how small it is and it would be like throwing away
good money after the bad if I were to try to save on the levy and just force a trade unnecessarily and in the process incur a loss not especially if I can always enable PRT as and when I needed it.
It’s a matter of choice. Different traders different strokes..i guess.🙂


 

Link to comment
  • 0
17 hours ago, forex_sniper said:

Dont know if its really down but the ping column related to the ID-DEMO sever connection is empty so i reckon it should be . But they have not really reply me to confirm on this. Thanks for your replies.

Hi I didn't check yesterday but the demo account data feed is showing a ping return today.

Link to comment
  • 0

 

21 hours ago, Caseynotes said:

Hi I didn't check yesterday but the demo account data feed is showing a ping return today.

Thanks for the headsup...Just check my mt4 again...no go...still remain no connection. Data stop updating since 28Feb.
Did a scan of IG-DEMO server...but still no connection.
Yesterday...i referred to helpdesk again to ask them to check with technicals...whats the status...but no respond...
Just wondering is there anyway to delete the demo account and open another new one? Dont know if that will work.
Cannot find where i can do it.

 

Link to comment
  • 0
2 hours ago, forex_sniper said:

 

Thanks for the headsup...Just check my mt4 again...no go...still remain no connection. Data stop updating since 28Feb.
Did a scan of IG-DEMO server...but still no connection.
Yesterday...i referred to helpdesk again to ask them to check with technicals...whats the status...but no respond...
Just wondering is there anyway to delete the demo account and open another new one? Dont know if that will work.
Cannot find where i can do it.

 

you can open a new mt4 demo anytime but need to click on the demo feed to do it.

File > Open new account > click on Demo > click next and follow the instructions and the platform will generate a new demo account.

Link to comment
  • 0
2 hours ago, Caseynotes said:

you can open a new mt4 demo anytime but need to click on the demo feed to do it.

File > Open new account > click on Demo > click next and follow the instructions and the platform will generate a new demo account.

Managed to get the program running but I can't seem to open a new demo from within the same program. It just doesnt respond.  So i downloaded a fresh copy....open a new demo account..and now its up and runing. Thanks.

  • Great! 1
Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • image.png

  • Posts

    • Tron (TRX) is showing bullish signs after breaking out of a falling wedge pattern, a bullish technical formation. Currently trading at $0.15407, TRX price is expected to push further upwards toward the $0.156 target, with the following key details: Price of TRX: $0.1541, up 1.12%. Bullish Breakout: The falling wedge breakout points toward further price appreciation. Support and Resistance Zones: Support Zone: Strong support between $0.152 and $0.153, providing a cushion in case of any pullbacks. Resistance Level: The next resistance is at $0.156, which needs to be broken for a further bullish continuation. SUN Token: Whale Activity and Market Impact In the past two hours, an anonymous whale sold $1 million worth of SUN tokens, causing the price to drop by 7.07%. Currently, SUN is trading at $0.02483, according to CoinMarketCap. Tron’s founder, Justin Sun, denied owning the whale address responsible for the sale, distancing himself from the market turbulence. While Bitcoin's recent performance shows renewed investor confidence, the market's response to CPI data and the upcoming FOMC decision will be crucial in shaping the next bullish or bearish trend. As for Tron (TRX), the current bullish structure may offer opportunities for further gains, with $0.156 as the key target to watch. Keep an eye on the broader crypto market for more volatility and updates in the coming day. 
    • Natural Gas Elliott Wave Analysis Natural Gas is currently recovering from its August 2024 low, but technical indicators suggest that the commodity may soon face resistance, continuing the bearish trend from its June 2024 high. This analysis will provide insights from an Elliott Wave perspective, detailing the potential for further downside and the key levels to watch in the coming weeks.   Long-Term Chart Analysis On the daily chart, Natural Gas has been in a long-term downtrend since reaching a peak near $10 in August 2022. This downtrend is unfolding as a corrective a-b-c pattern of the cycle degree. The first leg of this correction, labeled wave a, completed around the $4.77 level. Following that, the market rallied in wave b, which topped out near $7.61.   Since November 2022, Natural Gas has been in the final leg of this corrective structure, progressing within an ending diagonal pattern in wave c. Ending diagonals typically indicate the final phase of a larger correction, suggesting that this bearish move may be nearing its conclusion. However, the market still has further downside potential before a major bottom is in place. The current phase of this correction is the fifth and final leg of the ending diagonal, labeled wave 5 (circled). This leg is unfolding as a three-wave structure and is expected to break below the previous low of wave 3 (circled), which was at 1.524. Once wave 5 (circled) completes, the entire a-b-c corrective pattern should also conclude, potentially signaling the end of the long-term downtrend. A significant reversal could then follow, setting the stage for a longer-term bullish phase.   Daily Chart Analysis The daily chart confirms that Natural Gas is currently in the 5th wave of the diagonal pattern, and this leg appears to be developing in a three-wave structure. The market is likely to experience further downside pressure, especially as it approaches and breaks below the 1.524 low from wave 3 (circled). A continuation of this bearish momentum could result in the final leg of wave 5 (circled), completing the larger correction. H4 Chart Analysis Zooming into the H4 chart, we see more detailed insights into the recent price action. Wave (A) of the current decline completed as an impulse sequence at 1.88 in early August 2024, marking the first leg of the larger move down. This was followed by a corrective bounce in wave (B), which appears to have formed an irregular flat pattern. Wave A of this flat correction finished on August 15, 2024, and wave B then broke below the starting price of wave A before ending at the August 2024 low. Wave C of (B) is now developing, but the price action remains choppy, especially near the top. Given the structure of the wave, the most probable outcome is an ending diagonal pattern for wave C. However, the structure remains somewhat unclear, and it would be prudent to wait for a break below the low of wave B to confirm the resumption of the bearish trend. Once wave C of (B) completes, the market is expected to resume its downward move, continuing the larger bearish sequence that began in June 2024. The break of wave B’s low will be a key signal that bearish dominance has returned and that the final leg of the ending diagonal in wave 5 (circled) is underway. Conclusion Natural Gas is currently in the final phase of a long-term corrective pattern, with further downside expected before the trend reverses. The Elliott Wave structure suggests that wave 5 (circled) of the ongoing diagonal pattern is still in progress, and a break below 1.524 is likely in the near future. On the H4 chart, the structure remains tricky, but once the low of wave B is breached, the bearish trend should resume with force. Traders should remain cautious but prepare for a potential buying opportunity once the final leg of this correction completes.   Technical Analyst : Sanmi Adeagbo Source : Tradinglounge.com get trial here!  
    • Deere & Co. (DE) Daily Chart DE Elliott Wave Technical Analysis FUNCTION: Trend MODE: Impulsive STRUCTURE: Motive POSITION: Wave 2 of (5) DIRECTION: Upside in 3 DETAILS: We are analyzing the potential bottom of a prolonged wave (4), as DE has approached the $400 level. We expect further upward movement to confirm the overall bullish bias. DE Elliott Wave Analysis Trading Lounge 1H Chart, Deere & Co. (DE) 1H Chart DE Elliott Wave Technical Analysis FUNCTION: Trend MODE: Impulsive STRUCTURE: Motive POSITION: Wave {i} of 3 DIRECTION: Upside in wave {iii} DETAILS: In this shorter time frame, we are exploring the possibility that wave 2 is complete and that DE is moving higher. We can clearly identify a three-wave correction in wave 2, and the increasing volume during the upward move confirms the potential for further upside in wave {iii}. Welcome to the Elliott Wave Analysis for Deere & Co. (DE). This analysis offers an in-depth look at DE's price action using Elliott Wave Theory, helping traders to make informed decisions based on current market structure. We will break down both the daily and 1-hour charts to provide a comprehensive outlook. DE Elliott Wave Technical Analysis – Daily Chart On the daily chart, Deere & Co. is displaying an impulsive trend. DE is currently in Wave 2 of Intermediate wave (5). There is a potential for a bottom formation in Wave (4) around the significant $400 support level. This zone is critical for confirming the expected upward trend. DE Elliott Wave Technical Analysis – 1H Chart In the 1-hour chart, Deere & Co. is progressing in Wave {i} of 3, indicating the beginning of an impulsive upward movement. The recent corrective Wave 2 seems to have concluded, as the chart shows a clear three-wave structure. The increase in trading volume during this upward move strengthens the possibility that DE has entered Wave {iii}, often the strongest and most dynamic phase of an impulsive wave. Technical Analyst : Alessio Barretta Source : Tradinglounge.com get trial here!  
×
×
  • Create New...
us