Jump to content
  • 0

Demo account not working properly


Spectate99

Question

18 answers to this question

Recommended Posts

  • 0
12 hours ago, Spectate99 said:

Hi,

My demo account is not working properly since Monday morning. All the charts in the browser are stuck at 29 Feb Friday and not updating. can someone advice me what needs doing to fix the problem. Please see the attached screenshot.  Thank you. 71342990_Screenshot(78).thumb.png.b5a1984933a87eed11b85008e7f0b836.png

Hi, think that needs a call to the IG helpdesk for a technician to reset your demo platform.

Link to comment
  • 0

I have encountered the same MT4 demo problem..with the error "No Connection" since Monday 2Mar when i tried to activate the program. Emailed helpdesk and asked them to check to refer the matter to their technical staff. They have forwarded my msg to them.

So far, have not heard anything from them. Seems the problem is still there. Reckon..i am not the only one encountering this problem. Hope they resolve the matter asap.

Link to comment
  • 0
28 minutes ago, forex_sniper said:

I have encountered the same MT4 demo problem..with the error "No Connection" since Monday 2Mar when i tried to activate the program. Emailed helpdesk and asked them to check to refer the matter to their technical staff. They have forwarded my msg to them.

So far, have not heard anything from them. Seems the problem is still there. Reckon..i am not the only one encountering this problem. Hope they resolve the matter asap.

Try checking your login is correct and you are logged in then rescan servers (click on box bottom right of screen.

 

image.png.989900636e828bfe6d6207b1ae09e40a.png

 

Link to comment
  • 0
6 minutes ago, forex_sniper said:

Been there done that..but same problem. A scan of their IG-DEMO server shows a round icon indicating no connection. Ping column is empty....if connected it would have shown some numbers in m/s. 
Ping shows server not found.

 

ok, sounds like the demo server is down, I don't have a demo account so can't check.

Link to comment
  • 0
1 hour ago, forex_sniper said:

I have encountered the same MT4 demo problem..with the error "No Connection" since Monday 2Mar when i tried to activate the program. Emailed helpdesk and asked them to check to refer the matter to their technical staff. They have forwarded my msg to them.

So far, have not heard anything from them. Seems the problem is still there. Reckon..i am not the only one encountering this problem. Hope they resolve the matter asap.

@Spectate99  Unfortunately I have questions re the demo account and Live Retail going back to last April still with no responses from IG.  Also referred to technical with no replies to date.

It's been heavily hinted at that it's not really fit for purpose and more of a 'Guide' platform to show you the ropes; a more visual Demo than Real World.

It seems popular opinion is to use ProRealTime and literally ignore the Retail Platform.

I myself just yesterday, noticed the Demo charts were actually reporting more info re Candle Patterns than the Live Retail Plat.......I'm not even going to try for assistance on it.

I don't even bother asking for help in here now.  @Caseynotes however always has some helpful input but IG from a technical point have never provided me with a solution, other than to suggest my my machine, my internet, my eye colour or I'm wearing the wrong pants!  Maybe it's my sarcasm getting in the way?

Happy Trading Day peeps. :D

Edited by nit2wynit
  • Great! 1
Link to comment
  • 0
35 minutes ago, nit2wynit said:

t seems popular opinion is to use ProRealTime and literally ignore the Retail Platform.

ProRealTime is very good. It is a very dynamic and comprehensive charting system. I used the system previously but later disabled it becos I took a break from trading. There is a fee levy on the use of the system...when one does not meet their trading quota. Its not a big quota though...but i think you can still disable it anytime if i am not wrong.  i  dont like the idea of forcing myself to trade in order to meet the quota just to stop paying for the fee 

Link to comment
  • 0
1 hour ago, forex_sniper said:

ProRealTime is very good. It is a very dynamic and comprehensive charting system. I used the system previously but later disabled it becos I took a break from trading. There is a fee levy on the use of the system...when one does not meet their trading quota. Its not a big quota though...but i think you can still disable it anytime if i am not wrong.  i  dont like the idea of forcing myself to trade in order to meet the quota just to stop paying for the fee 

I had it on last year but disabled it as i couldn't figure out how to trade while not showing a Balance!  Seems trivial, but necessary.....any updates on how to see your balance?

Link to comment
  • 0

Hi Everyone,

My demo account is working alright now. I did call IG and the guy I spoke to was helpful and told me that my problem was forwarded and should be resolved soon. My account started working within an hour. So thanks to everyone who helped to get it fixed. I am sure other demo accounts also are fixed by now. If still having a problem just give IG a call at toll free number like me and they will surely get it up and running as before. Thanks again.

  • Great! 1
Link to comment
  • 0
2 hours ago, Spectate99 said:

My demo account is working alright now. I did call IG and the guy I spoke to was helpful and told me that my problem was forwarded and should be resolved soon. My account started working within an hour. S

Just checking with you...is the name of the demo server under your login page still shows as IG-DEMO or something else.

Link to comment
  • 0
11 hours ago, nit2wynit said:

I had it on last year but disabled it as i couldn't figure out how to trade while not showing a Balance!  Seems trivial, but necessary.....any updates on how to see your balance?

I have not subscribe to PRT and therefore unable to tell you whether currently it is able to see your balance. Its been quite a while. You may wish to check with helpdesk. The last time if i remember correctly...i referred to the ig main screen...Its not that difficult....n you dont really need to check your balance all the time....unless u have many posn opening at the same time with some winning and losing trade running concurrently.

Link to comment
  • 0
12 hours ago, dmedin said:

Haha if you're a big time trader then the £30 a month fee is nothing :P

 Yes, you are right, I am no bigtimer here in ig..just maintaining an
 account here for strategic purposes. Used to be active on their platform until 
they did an upgrade of their PRT and abandon the old version
 which somehow screwed up my programmed charts so I just moved on. You may be a big trader here and 30pounds to you may mean nothing regardless of whether you trade or not.
For me I tend to look at it from the perspective that it is not so much abt the levy but I will only trade if I there is a setup nevermind if I meet the quota or not. Any saving is incidental and if I have to pay I will pay. To simply force a trade without a setup
just to meet the quota is absurd.
I figured the levy is just a rental for the PRT and the quota is sufficient for them to cover its cost based on the spreads they make from those trades…nevermind if your trade ultimately make a win or loss.
I won’t pay rental regardless of the amount for something I foresee I will not be using.
Would you? 

To simply force a trade without a setup just to meet the quota is absurd. I do posn trading...right entry and exit  levels are impt for me. It requires patience waiting for setups.
Since i have no trade setup…I will not pay 30pounds for nothing
no matter how small it is and it would be like throwing away
good money after the bad if I were to try to save on the levy and just force a trade unnecessarily and in the process incur a loss not especially if I can always enable PRT as and when I needed it.
It’s a matter of choice. Different traders different strokes..i guess.🙂


 

Link to comment
  • 0
17 hours ago, forex_sniper said:

Dont know if its really down but the ping column related to the ID-DEMO sever connection is empty so i reckon it should be . But they have not really reply me to confirm on this. Thanks for your replies.

Hi I didn't check yesterday but the demo account data feed is showing a ping return today.

Link to comment
  • 0

 

21 hours ago, Caseynotes said:

Hi I didn't check yesterday but the demo account data feed is showing a ping return today.

Thanks for the headsup...Just check my mt4 again...no go...still remain no connection. Data stop updating since 28Feb.
Did a scan of IG-DEMO server...but still no connection.
Yesterday...i referred to helpdesk again to ask them to check with technicals...whats the status...but no respond...
Just wondering is there anyway to delete the demo account and open another new one? Dont know if that will work.
Cannot find where i can do it.

 

Link to comment
  • 0
2 hours ago, forex_sniper said:

 

Thanks for the headsup...Just check my mt4 again...no go...still remain no connection. Data stop updating since 28Feb.
Did a scan of IG-DEMO server...but still no connection.
Yesterday...i referred to helpdesk again to ask them to check with technicals...whats the status...but no respond...
Just wondering is there anyway to delete the demo account and open another new one? Dont know if that will work.
Cannot find where i can do it.

 

you can open a new mt4 demo anytime but need to click on the demo feed to do it.

File > Open new account > click on Demo > click next and follow the instructions and the platform will generate a new demo account.

Link to comment
  • 0
2 hours ago, Caseynotes said:

you can open a new mt4 demo anytime but need to click on the demo feed to do it.

File > Open new account > click on Demo > click next and follow the instructions and the platform will generate a new demo account.

Managed to get the program running but I can't seem to open a new demo from within the same program. It just doesnt respond.  So i downloaded a fresh copy....open a new demo account..and now its up and runing. Thanks.

  • Great! 1
Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • image.png

  • Posts

    • ADI Elliott Wave Analysis Trading Lounge Daily Chart Analog Devices Inc., (ADI) Daily Chart ADI Elliott Wave Technical Analysis   FUNCTION: Counter Trend MODE: Corrective STRUCTURE: Flat POSITION: Minor wave 2 of (3).   DIRECTION: Bottom in wave 2.   DETAILS: Looking for support to be found within the end of MG2 at 180, we will start looking for long afte we finally find support on top of TL2 at 200$.         ADI Elliott Wave Analysis Trading Lounge 4Hr Chart, Analog Devices Inc.,  (ADI) 4Hr Chart ADI Elliott Wave Technical Analysis   FUNCTION: Counter Trend MODE: Corrective STRUCTURE: Flat POSITION: Wave {c} of 2.   DIRECTION: Bottom in wave 2.   DETAILS: As we saw on the Daily, we touched equality of {c} vs. {a}. we can expect another leg lower to ideally take wave {a} low out, to then start turning higher.            On April 23, 2024, our trading lounge conducted an extensive Elliott Wave analysis of Analog Devices Inc. (Ticker: ADI), providing a detailed breakdown of its daily and 4-hour chart patterns. This analysis aims to offer precise insights into ADI’s market behavior, which could assist traders and investors in making more informed trading decisions.   * ADI Elliott Wave Technical Analysis – Daily Chart* Our study reveals that Analog Devices is currently in a counter trend phase with a corrective flat structure, specifically positioned in Minor wave 2 of a larger Intermediate wave (3). The key focus is on identifying the bottom of wave 2. The analysis predicts finding support near the MG2 zone around $180. A bullish outlook is anticipated post-establishing a strong support level, especially above the TL2 at $200. * ADI Elliott Wave Technical Analysis – 4H Chart* The 4-hour chart analysis complements the daily insights by delving deeper into the specifics of wave {c} of Minor wave 2. Consistent with the daily observations, wave {c} has reached a point of equality with wave {a}, signaling a potential completion of the corrective pattern. A final leg lower is expected, ideally surpassing the low of wave {a}, setting the stage for a bullish reversal.   Technical Analyst : Alessio Barretta   Source : Tradinglounge.com get trial here!  
    • The Core of William Mason's Investment Philosophy At the heart of William Mason's investment approach is a keen understanding of market dynamics and an unyielding commitment to empirical research. Mason believes that the key to successful investing lies in identifying and following market trends through a systematic, data-driven approach. His system uses a combination of trend lines, moving averages, and other technical indicators to pinpoint optimal entry and exit points, thereby maximizing investor returns while minimizing risk. Market Analysis and the Current Financial Landscape As we navigate through 2024, the global financial markets present a complex tapestry of opportunities and challenges. Mason points out that despite the apparent volatility, there are underlying patterns that, when understood, can lead to profitable investment decisions. For instance, the performance of Berkshire Hathaway illustrates a less volatile yet highly rewarding opportunity in the current market environment. Berkshire’s stock has demonstrated strong returns with less volatility compared to the S&P 500, making it a prime example of how solid, fundamental investing pays off, especially in uncertain times. Diversification and Risk Management A critical element of Mason’s strategy involves diversification and meticulous risk management. By analyzing companies like Berkshire Hathaway, which holds a diversified portfolio across several robust sectors including insurance, energy, and technology, Mason illustrates the importance of investing in entities with strong fundamentals and diverse revenue streams. This strategy not only shields the investment from sector-specific downturns but also positions it to capitalize on multiple growth avenues. William Mason: Advocating for a Smarter Investing Future Transitioning from theory to practice, William Mason not only devised robust investment strategies but also moved to fill a significant market gap by developing a user-friendly stock trading app. This platform caters specifically to Australian investors, providing them with tools and analytics similar to those used by professional traders. By democratizing access to sophisticated investment resources, Mason aims to empower everyday investors to make informed decisions based on real-time data and comprehensive market analysis.
    • AUDJPY Elliott Wave Analysis Trading Lounge Day Chart,     Australian Dollar / Japanese Yen (AUDJPY) Day Chart   AUDJPY Elliott Wave Technical Analysis FUNCTION: Counter Trend                             MODE: impulsive as C                             STRUCTURE: red wave C                             POSITION:  blue wave Z                           DIRECTION NEXT LOWER DEGREES: black wave C                     DETAILS red wave B of Z looking completed, now red wave C of Z of B looking started . Wave Cancel invalid level:97.779     The AUD/JPY Elliott Wave Analysis for the Day Chart provides an overview of the current market trend and likely future developments in the Australian Dollar/Japanese Yen currency pair, utilizing the principles of Elliott Wave Theory.   Function The function of this analysis is described as "Counter Trend." This indicates that the current wave structure represents a corrective move against the primary trend. Counter-trend movements often suggest a retracement or a temporary shift in market direction.   Mode The mode for this chart is specified as "impulsive as C." This mode denotes a stronger directional movement within the Elliott Wave structure, indicating that the current counter-trend may contain a significant shift or wave progression.   Structure The structure is identified as "red wave C," which typically indicates the final stage of a corrective pattern. This aligns with the function of the analysis, pointing towards a potential transition from correction to a new impulsive phase.   Position The position within the broader Elliott Wave structure is "blue wave Z." This position implies that the current pattern is in a complex corrective phase, potentially consisting of multiple interconnected corrective waves.     Direction for the Next Lower Degrees The analysis suggests that the next lower degree trend is toward "black wave C." This provides a directional cue, indicating where the trend is likely to head following the current wave structure.   Details The analysis mentions that "red wave B of Z" appears to be completed, suggesting that a key part of the corrective cycle has ended. This is significant because it denotes the beginning of a new phase, specifically "red wave C of Z of B." This structure could represent the start of a more substantial movement within the current Elliott Wave pattern, indicating a shift in momentum.   The "Wave Cancel invalid level" is listed at 97.779. This level is crucial for understanding where the current wave structure might break down. If the market moves past this point, the current analysis could be invalidated, requiring a new interpretation of the Elliott Wave structure.   In summary, the analysis outlines a transition in the AUD/JPY pair from a corrective phase to a potentially more impulsive structure. It provides key points to watch for traders and analysts, indicating possible changes in market direction. The critical invalidation level gives traders a boundary for risk management, serving as a guide for trading decisions and strategy adjustments.         AUDJPY Elliott Wave Analysis Trading Lounge 4 Hour Chart,     Australian Dollar / Japanese Yen (AUDJPY) 4 Hour Chart   AUDJPY Elliott Wave Technical Analysis FUNCTION: Counter Trend                             MODE: impulsive as C                             STRUCTURE: red wave C                             POSITION: blue wave Z                           DIRECTION NEXT HIGHER DEGREES: red wave C (started)                     DETAILS red wave B of Z looking completed, now red wave C of Z looking started . Wave Cancel invalid level:97.779                                                       The AUD/JPY Elliott Wave Analysis for the 4-Hour Chart provides insights into the current market trends and future projections for the Australian Dollar/Japanese Yen currency pair using the Elliott Wave Theory.   ### Function The function of this analysis is identified as "Counter Trend." This suggests that the current market structure is moving in opposition to a broader, larger trend. Counter-trend movements often signal corrections or retracements within a larger trend.   ### Mode The mode described in this analysis is "impulsive as C," indicating that the ongoing wave pattern is impulsive and represents a final phase of a correction. Impulsive waves generally signify more substantial and direct price movements within the Elliott Wave structure.   ### Structure The structure for this analysis is noted as "red wave C," indicating that the market is in the final phase of a corrective cycle. This structure aligns with the counter-trend function, suggesting a more substantial correction in progress, possibly signaling the beginning of a new trend or the resumption of the broader trend.   ### Position The position within the Elliott Wave cycle is listed as "blue wave Z," indicating a higher degree of complexity and possible combination patterns. This is part of a larger structure that often involves multiple corrective waves interconnected in a larger pattern.   ### Direction for the Next Higher Degrees The analysis points towards "red wave C," indicating that the current impulsive phase could lead to a broader continuation of the trend, suggesting a transition from correction to impulsion.   ### Details The details provided in the analysis indicate that "red wave B of Z" is looking completed, suggesting that a key part of the correction phase has ended. The analysis identifies that "red wave C of Z" is likely beginning, which represents a more substantial impulsive movement in the current cycle. This is a potential signal for traders to watch for continuation patterns.   The "Wave Cancel invalid level" of 97.779 is crucial. This level acts as a boundary; if breached, the current Elliott Wave pattern becomes invalid, necessitating a re-evaluation. This invalidation level is critical for traders and analysts as it guides their risk management strategies.   In summary, the analysis describes a complex Elliott Wave structure, focusing on the transition from a corrective phase to a more impulsive one. It underscores significant points for traders to watch, indicating potential directional shifts in the market.   Technical Analyst : Malik Awais Source : Tradinglounge.com get trial here!      
×
×
  • Create New...
us