OfentseIG

Hi @MARANATHA Thanks for reaching out. You can back test on PRT and MT4 platform but not on the IG platform. PRT: https://www.prorealtime.com/en/videos_tutorial/141_run_and_analyze_a_trading_system_backtest MT4: https://www.metatrader4.com/en/automated-trading/strategy-tester All the best, OfentseIG

Hi @Fibotrade Thanks for reaching out. The US Regulator has announced the introduction of a new tax regulation called ‘Section 1446(f)’ through the Internal Revenue Service which will impact clients who hold positions in publicly traded partnerships (herein after referred to as PTPs). The net effect of this tax amendment will be a 10% increase in the dividend withholding tax to be charged on PTPs (which is currently 37%, expected to increase to 47%); and a new 10% tax on all proceeds made on the sale of PTP positions effective from the 1st of January 2023. IG has decided not to allow the opening of new positions on the known securities. Clients can only close (sell) their existing positions to avoid being charged the new tax associated with the selling of PTPs. All the best, OfentseIG

Hi @Patrick Thanks for reaching out. We do not have the option on the platform. You would have to call in for a dealer to offer you quotes and execute all trades at the same time. Thanks, Ofentse

Hi @Ovidas Thanks for reaching out. IG has an obligation under US tax regulation to obtain documentation from our clients that wish to trade on US equities. If you’re not a corporate client, joint account holder, a US citizen or resident of the US, you need to complete our quick and easy electronic Form W-8BEN as soon as possible: Log in to your IG account Go to the ‘settings’ tab in My IG Select ‘dealing US stock’ Answer a few questions about your tax status and e-sign The whole process should only take a minute or two. Your information will be stored at IG and only be shared with the IRS on audit. All the best, OfentseIG

Hi @eddyed Depending on the type of account you have, these are the procedures: How does a stock split or consolidation affect my spread bet or CFD account? The standard process is for us to close your original position at your initial trade opening level (ensuring no profit or loss is realised) and open a new trade on your behalf reflecting the ratio of the split/consolidation. Any attached stops or limits will be adjusted according to the terms of the split/consolidation to ensure your monetary risk remains the same. How does a stock split or consolidation affect my share dealing or ISA account? The standard process is for us to close your original position (date of stock split) at your initial purchase price of the shares (ensuring no profit or loss is realized) and open a new trade on your behalf with the number of shares in accordance to the terms of the split/consolidation and at a book cost of zero. If you need to change your book cost, you can find out more information here(hyperlink). This process may affect your profit/loss figures as the number of your shares will increase (for stock splits) or decrease (for consolidations) in proportion to the split ratio but the book cost will reflect as zero. To correct this, you will need to manually adjust your book cost Thanks, OfentseIG

Hi @navhalai Thanks for reaching out. Please check if your settings are on force open or net off. You can open a long and short position on the same market by making sure the ‘force open’ option is selected on your deal ticket. If you can’t see the ‘force open’ option please navigate to ‘settings’ on the left, and make sure ‘show force open in ticket’ is switched on. You won’t be able to have long and short positions on the same market if you’ve attached guaranteed stops to both sides of the deal. All the best, OfentseIG

Hi @jno73 We can check that for your account. Can you please contact our helpdesk by Live chat for more assistance and a quicker response than email https://www.ig.com/uk/contact-us. We are unable to discuss account related queries on this platform as it is a public platform. Thank you, OfentseIG

Hi @jno73 Thanks for reaching out. There was a consolidation event which went ex-date on the 17th of April with the terms 1 for 50,000 shares. A consolidation or reverse stock split is when a company wants to lower the number of outstanding shares and increase its share price. Some stock exchanges have a minimum share value, so a company may employ a reverse stock split to avoid being delisted from said exchange. This can also take place to make a company appear more valuable to potential investors, as a higher-value share could improve sentiment. All the best, OfentseIG

Hi @Desinv Thanks for reaching out. Tick data isn't available on Public API but second data is. If you want tick data then you would likely have to get it from a data provider (e.g Bloomberg). All the best, OfentseIG

Hi @JamesP747 Thanks for reaching out. This stock is already offered on the platform. All the best, OfentseIG

Hi @deepandcomplex Thanks for reaching out. We are sorry you had issues with our online transfer. You can try different browsers to see if it works. Chrome is recommended, however, Firefox/Opera are great alternatives to use for troubleshooting Alternatively, you can use the form emailed to you and send it transfers@ig.com All the best, OfentseIG

Hi @Davor Thanks for reaching out. We are sorry to hear that you had a negative experience trying to reach us by email. We are unable to trace where the issue originates from but have escalated this to the IT team. Could you please contact us by Live chat for a quicker response while we try to resolve this issue https://www.ig.com/uk/contact-us All the best, OfentseIG

Hi @WBender Thanks for reaching out. You would need to trade instruments that are denominated in your account currency. For example, if your account base currency is US$, the instruments you can trade should be in US$ and not any other currency. All the best, OfentseIG

Hi @Milos Thank you for reaching out. We apologize for the late response. Yes you can. If you have issues accessing your account, you would need to use the VPS from that region. All the best, OfentseIG

Hi @Bobabc Thanks for reaching out. We apologize for the late response. Corporate Actions events apply to both non-leverage and leverage accounts. The affect that a takeover will have on an existing position will vary, depending on whether the acquiring company offers cash, stock, or a combination of both for the target company. Cash takeovers: Your position will be closed out when the cash is received and adjusted for interest, depending on the contract of the trade. Stock takeovers: Your original position will be closed, and a new position will be opened to reflect the terms of the takeover, based on the previous night’s closing price. Any stops or limits will be adjusted accordingly. Cash and stock takeovers: The original position will be closed, and a new position will be opened to reflect the terms of the takeover based on the previous night’s closing price and the cash offer, and adjusted for interest depending on the contract of the bet. Any attached stops or limits will be adjusted. All the best, OfentseIG

Hi @Davor Thanks for reaching out. The stop would be executed at the next available price. We would still need to check with the desk to see why your order was not executed. Please contact us by phone or live chat so we are able to assist https://www.ig.com/uk/contact-us All the best, OfentseIG

Hi @Birty Thanks for reaching out. This only involves clients trading in leverage accounts and not in share dealing/ISA accounts. We operate on a hedging model. Mostly, our clients offset each other’s positions. For example, if client A buys one lot of the FTSE and client B sells one lot of the FTSE, both sides of the trade are covered. This means we’re not exposed to the profit or loss of either client. Instead, we make our money via the spread (ie the transaction fee) that each client pays to trade. Sometimes, a large majority of clients will trade in one direction. When this happens, we’ll protect our exposure to risk by hedging in the underlying market. For example, if client A and client B both buy the DAX, we may buy actual DAX futures. This then covers the amount we’ll pay out if both clients are successful. All the best, OfentseIG

Hi @RKJ We use the Account/Ledger Summary statement as the annual Profit/Loss statement. Thanks, OfentseIG

Hi @murdz Thanks for reaching out. Are you trading a normal US stock and an All Sessions US stock? You can always call in to ask for a dealer to place an order during pre-session. However you would still be charged phone dealing commission of 2 cents per share, minimum of US$50 applies. All the best, OfentseIG

Hi @maxshepcross You would be able to see the conversion rate (including the IG spread) on your transaction history. Since this is account related, please send an email to helpdesk.au@ig.com for more assistance. We can help calculate it for you to see if it matches the AUD value. All the best, OfentseIG

Hi @espiral Thanks for reaching out. We have now activated GROY.L for leverage accounts. All the best, OfentseIG

Hi @PieterT Thanks for reaching out. You will need to send a technical report from your PRT platform if the issue continues. We have the same 100mb fibre line but are not experiencing the same issue. To send a technical report on PRT, please use the below steps: Basic Troubleshooting steps: 1. Check DealThru is connected in top right: 2. Check that you are on Push+ data (Push Datastream) in top right: 3. Close and relaunch PRT. 4. If above doesn't resolve the issue, please send a technical report so our IT team can investigate. How do I send a technical report? 1. Locate the main toolbar in PRT: 2. Click Help > Help Center: 3. Choose I'm having a technical problem: 4. Choose relevant option: 5. fill in all fields and give as much detail as possible: 6. Send report: All the best, OfentseIG

Hi @BountyBob Thanks for reaching out and we apologize for the late response. We still allow Paypal payments. This option should be available for you when you click deposit. Could you please confirm if you are unable to see the option. We will contact you privately if that's the case. All the best, OfentseIG

Hi @PETERGD I believe you are looking to do a Bed & ISA. Have a look at the link below for more information: https://www.ig.com/uk/help-and-support/investments/share-dealing-and-isas/what-is-a-bed-and-isa All the best, OfentseIG

Hi @justinius Thanks for reaching out. The fee per annum is also payable on share dealing SIPP accounts too. Thanks, OfentseIG