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OfentseIG

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Everything posted by OfentseIG

  1. The first calm weekend in about a month was shattered by news of the surprise OPEC+ production cut. The organisation will cut around 1.16 million barrels, in response to declining prices. WTI and Brent surged in overnight trading, though both failed to hold early highs. Goldman Sachs raised its forecast for year-end to $95 for Brent, and other analysts argued that OPEC+ was attempting to put a floor under prices to stop further declines. After a strong end to Q1, the new quarter began on a more mixed footing, with losses in Hong Kong countering gains for the ASX 200 and the Nikkei. If this production cut results in a sustained rise for energy prices then it will bring inflation to the fore again, after a week in which it seemed that price growth was beginning to ease. Final PMIs around the globe are released today, with the US ISM manufacturing number out in the afternoon, though it seems oil will command all the attention today.
  2. Hi @Gaz101 Thanks for reaching out. We are currently trying to find a fix for this issue. If you need to reach out to check the progress of this incident, please quote the incident number INC0700862 as reference. Thank you, OfentseIG
  3. Hi @Hanlon81 Thanks for reaching out. We do not offer Leaps. Rollovers are also not offered on options. We only offer rollover on forwards or future contracts. Thanks, OfentseIG
  4. Hi @cussler Thanks for reaching out. Your request was sent to the relevant team. Natural Gas JUN23 will be added shortly now that APRIL23 has expired. All the best, OfentseIG
  5. Hi @valomot01 Thanks for reaching out. We would like to help but your query remains unclear. Could you please paste screenshots to help us understand what you meant by charts resizing themselves. Thanks, OfentseIG
  6. Hi @boomerang Thank you for reaching out. There are two ways to add a trailing stop. 1. You can insert a trailing stop when putting in a market order to deal at the current price. This can be done under "Deal" (or Trade in he mobile app) from the dealing ticket on the platform. 2. From open positions. If you click in the stop box, it gives you the option to select the drop down error where you can find the option to add a trailing stop. You will need to add the following for the trailing stop to be accepted: Stop Level Price level at which current position will close if no trailing advantages occur Stop Distance Number of points the stop level should be away from the current price when trailing advantages occur Step Distance Number of points the underlying market will need to move before trailing advantages occur All the best, OfentseIG
  7. Hi @beana99 Thanks for reaching out. If the referrer and referee have the same postal address we will reject the request. Thanks, OfentseIG
  8. Hi All, Please kindly note that the Twitter Feeds are back on the platform. All the best, OfentseIG
  9. Hi @eddyed Please send your query to helpdesk.uk@ig.com with the incident number INC0688151 to confirm the fix was not resolved. Your email will be forwarded to the relevant IT team to help in resolving the issue. Thanks, OfentseIG
  10. Hi @johnny25 Thanks for reaching out. You can have a multi- currency account which enables you to have different currency balances in your share trading account. You can change it from your My IG. Please log into your account from the desktop, on My IG, select the tab 'Live Accounts'. You will have the option to change your conversion settings from 'Daily' to 'Manual' from the option 'Currency Conversion'. For multi-currency accounts, clients will pay commission of 2 cents per share with a minimum charge of $15 on US stocks. Changing your currency conversion settings influences the amount of commission you pay. Our team reviews these changes on a monthly basis, so it may take some time to update your account. All the best, OfentseIG
  11. Hi @Armelle If you close the positions, you only loose the loss made on the position. The margin invested in the position will be returned to your account. All the best, OfentseIG
  12. Hi @PaliGap If you click on the acronym 'ICHI', a new window will pop up with the option to customize the colour and line width. Thanks, OfentseIG
  13. Hi @The_Alnchemist Could you please paste a screenshot of where on the platform you are accessing News and Analysis. Thanks, OfentseIG
  14. Hi @jamiepark Thanks for reaching out. Could you please confirm the full name of the stock and what the status or error message was on the platform. Thanks, OfentseIG
  15. Hi Armelle, If you are trading in a CFD account, you would be trading on leverage. This account is for price speculation where you do not own the underlying asset. If you would like to open a share dealing account where you would be registered as the owner of the shares and shareholder in the company, the correct account to open is a share dealing account. You can add a share dealing account by logging into your IG account from the desktop. On your My IG, click on 'Add an Account'. All the best, OfentseIG
  16. Hi @CarloPanta Our Italian Onboarding team will be in contact with you soon. All the best, OfentseIG
  17. Hi @richardp Thank you for reaching out. Please try changing 'Type' to annual and Date to Custom period to download your statement for every year. All the best, OfentseIG
  18. Please see the expected dividend adjustment figures for a number of our major indices for the week commencing 27th March 2023. These are projected dividends and likely to change. IG cannot be held responsible for any changes made. Dividends highlighted in red include a special dividend, therefore some or all of the amount will not be adjusted. Amount in brackets is the expected adjustment after special dividends excluded (where shown on major indices). Dividend adjustments due to be posted on a bank holiday will usually be posted on the previous working day. If you have any queries or questions on this please let us know in the comments section below. For further information regarding dividend adjustments, and how they affect your positions, please take a look at the video. How do dividend adjustments work? This information has been prepared by IG, a trading name of IG Markets Limited. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients. See full non-independent research disclaimer and quarterly summary.
  19. Hi @sketch We don't have the option to add it to an order. You might have to wait for the position to open to add the trailing stop. OfentseIG
  20. Hi @Stokie69 I am sorry you had a negative experience with IG and certain processes we have in place. We review account statuses annually for all leveraged accounts as per regulation. IG must continuously assess the appropriateness of that account for the client. We do this by assessing a combination of financial status and previous trading experience. This is required to protect the interest of our clients. As we provide highly leveraged products, it may not be suitable for everyone and can result in losses that exceed your deposits. If you would still prefer to escalate this, please reach out to helpdesk.uk@ig.com Thanks, OfentseIG
  21. Hi @koaloachka and @urbant You other broker can contact transfers@ig.com for more assistance with your DTC and transfer as this can be shared between brokers. All the best, OfentseIG
  22. Hi @sketch Thank you for reaching out. There are two ways to add a trailing stop. 1. You can insert a trailing stop when putting in a market order to deal at the current price. This can be done under "Deal" (or Trade in he mobile app) from the dealing ticket on the platform. 2. From open positions. If you click in the stop box, it gives you the option to select the drop down error where you can find the option to add a trailing stop. You will need to add the following for the trailing stop to be accepted: Stop Level Price level at which current position will close if no trailing advantages occur Stop Distance Number of points the stop level should be away from the current price when trailing advantages occur Step Distance Number of points the underlying market will need to move before trailing advantages occur All the best, OfentseIG
  23. Hi @Varma Thanks for reaching out. We identified a problem and are monitoring the solution to see if we can find a permanent fix for that issue. If you need further assistance please reach out to helpdesk.uk@ig.com. All the best, OfentseIG
  24. Hi @Bobabc CFD positions are also included in the offer. Since the corporate action can have a direct impact on the price of a stock or have some effect on the stock, IG must replicate what occurs in the underlying market on clients leveraged positions The affect that a takeover will have on an existing CFD position will vary, depending on whether the acquiring company offers cash, stock, or a combination of both for the target company. Cash takeovers: Your position will be closed out when the cash is received and adjusted for interest, depending on the contract of the trade. Stock takeovers: Your original position will be closed, and a new position will be opened to reflect the terms of the takeover, based on the previous night’s closing price. Any stops or limits will be adjusted accordingly. Cash and stock takeovers: The original position will be closed, and a new position will be opened to reflect the terms of the takeover based on the previous night’s closing price and the cash offer, and adjusted for interest depending on the contract of the bet. Any attached stops or limits will be adjusted. All the best, OfentseIG
  25. Hi All, we experienced an issue that led to Twitter Feeds not updating on the platform. An investigation was conducted to identify the cause and find a permanent solution to the problem. We have our IG teams prioritizing on resolving the issue on a timely manner. We unfortunately do not have ETA on when this will be resolved and apologize for the delay and inconvenience caused. We kindly ask for your patience. Thanks, OfentseIG
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