OfentseIG

Hi @san604 Thank you for reaching out. You can reach out to us over email or the Live chat for a quicker response and request this statement. All the best, OfentseIG

Hi @IBLE We can reset your demo account for you. This would erase the trading history and return the initial balance to 10,000. If you are comfortable with this option, please reach out to us on the Live Chat. https://www.ig.com/uk/contact-us All the best, OfentseIG

Hi @GB49 Thanks for reaching out and clarifying your query. Even after one instruction to close all, I believe it would still charge you for the different positions as each would close separately even if it is at the same price. This would still charge you commission of £15. All the best, O.D

Hi @MARANATHA We only offer MT4 at the moment and our servers are created for that platform. We will however inform you when we integrate with MT5. All the best, OfentseIG

Hi @hugoc We just reached out to your account manager to get you more information. We will update you soon. All the best, OfentseIG

Hi @Mosaka62 🙂 Thank you for reaching out on this platform. We will get back to your shortly. All the best, OfentseIG

Hi @zerocafeine You can use this link for more clarity on how spread is calculated. https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/fees-and-charges/what-is-the-cost-of-placing-a-spread-bet All the best, @OfentseIG

Hi @espiral This will be up shortly. Thanks, OfentseIG

Hi @espiral We will confirm with the shares desk and get back to you on this one. We are kindly asking for your patience. Thank you, OfentseIG

Please see the expected dividend adjustment figures for a number of our major indices for the week commencing 13th March 2023. These are projected dividends and likely to change. IG cannot be held responsible for any changes made. Dividends highlighted in red include a special dividend, therefore some or all of the amount will not be adjusted. Amount in brackets is the expected adjustment after special dividends excluded (where shown on major indices). Dividend adjustments due to be posted on a bank holiday will usually be posted on the previous working day. If you have any queries or questions on this please let us know in the comments section below. For further information regarding dividend adjustments, and how they affect your positions, please take a look at the video. How do dividend adjustments work? This information has been prepared by IG, a trading name of IG Markets Limited. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients. See full non-independent research disclaimer and quarterly summary.

Hi @GB49 Hi there, your query remains unclear. Can you please provide us with more information and context so we can help you resolve it? Thank you so much, OfentseIG

Hi @ABSHK Thanks for reaching out. The APE line was a 1 to 1 distribution offered to AMC holders. Since you as the client did not purchase this holding, the price per share will be at zero. If you decide to sell your holding, you would be gaining the difference in the closing price minus the buying price of zero as your profit. Assuming you sell at 1.82 as showin on the platform, your profit will be calculated as (1.82 - 0)* number of shares = Profit Thanks, @OfentseIG

Hi @Binojisadasivan These are two different platforms. The IG platform is our normal platform and MT4 has it's own platform with it's own log in details. We offer our clients the choice to trade IG products on the MT4 platform and use all the features available from their platform. You can read more about MT4 from the link https://www.ig.com/uk/trading-platforms/metatrader-4 All the best, OfentseIG

Hi @B_S857 Thank you for reaching out. You can choose to enable automatic rollovers to be opened automatically at expiry. How to set up the instructions? You can set up automatic rollover instructions by logging in to your My IG dashboard Go to the ‘settings’ tab, select ‘rollovers’ and then follow the instructions Once rollovers have been set up on your account, you’ll receive a confirmation email Automatic rollover. All the best, OfentseIG

Please see the expected dividend adjustment figures for a number of our major indices for the week commencing 6th March 2023. These are projected dividends and likely to change. IG cannot be held responsible for any changes made. Dividends highlighted in red include a special dividend, therefore some or all of the amount will not be adjusted. Amount in brackets is the expected adjustment after special dividends excluded (where shown on major indices). Dividend adjustments due to be posted on a bank holiday will usually be posted on the previous working day. If you have any queries or questions on this please let us know in the comments section below. For further information regarding dividend adjustments, and how they affect your positions, please take a look at the video. Bloomberg Code Effective Date Summary Dividend Amount N/A How do dividend adjustments work? This information has been prepared by IG, a trading name of IG Markets Limited. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients. See full non-independent research disclaimer and quarterly summary.

Hi @Gavmister This is how it comes up on the Live account and all platforms then you would have the option to select EMA 20 50 100. For your second question, if you are trading GBP/USD for example, then you are trading Exposure of 100,000 of first currency (GBP), denominated in second currency (USD) Value of 1 point = $10 which is the second name currency. This is for standard contracts. Same rule applies for mini contracts. Thanks, OfentseIG

Hi @Gavmister Thank you for reaching out. It depends on the type of account. CFDs are traded in standardised contracts, sometimes called lots. The sizes of these contracts differ depending on the asset, often mimicking how that asset is traded in the underlying markets. You can find more information on the deal ticket under the Market Info tab. We do offer the exponential moving average on the platform. What type of account are you trading on? Thanks, OfentseIG

Hi @igreen Thanks for reaching out. Looking at the Ask Chart for Kenmare Resources PLC (LSE), it appears that at 08:27 UK time, the Ask price reached 491p All the best, OfentseIG

There’ll be some changes to certain markets on Monday 20 February 2023 and Tuesday 21 February 2023, as it’s a US federal holiday. Check the table below to find out how this could impact your trading. Note that all times listed below are in UK time. These hours are accurate to the best of our knowledge, but it’s possible that they could change

Hi @PatrickUK Would this be to open or to close? Thanks, OfentseIG

Hi @Thelearned Thanks for reaching out. You can trade option through the CFD or Spread bet account. https://www.ig.com/uk/options-trading You can find it under Options asset class on the platform. However, if the equity option you are looking for is not available on the platform, we kindly ask that you call our dealing desk to trade these options. https://www.ig.com/uk/contact-us All the best, OfentseIG

Hi @NathanT and @BirteBU Could you please confirm if the issue is still ongoing on your end? We had maintenance this past weekend which might have affected the platform. All the best, OfentseIG

Hi @MTH You can only trade gilts through leverage account like the CFD or Spread betting. We do not offer bonds on Share dealing or ISA accounts. All the best, OfentseIG

Hi @soje22 That is correct. Thank you, OfentseIG

Hi @sckot Thank you or reaching out. It appears this query is account related. Could you please send an email to helpdesk.au@ig.com or contact us using the chat box for more information. We are unable to attend to your query as this platform is public. All the best, OfentseIG