OfentseIG

Hi there, it can take up to a week depending on the number of new applications our account opening receives. In addition to documents, our team conduct their own research and may even contact you to ask additional questions, before approving/ rejecting your application. Whilst you have uploaded all documents, the account team still need to manually activate your account, which is why you can still see ‘pending’. You will receive an email confirmation when your account has been activated. Thanks for your patience. OfentseIG

Hi @Hampshire321 Thanks for reaching out. All markets will have a set minimum distance and this will be different for each product. These distances can be shown in points or percentage of the price. During periods of increased or expected market volatility, we may increase the minimum stop distance as compared to the initial stop distance. In such situations you will have to adhere to the new stop distance when amending your stop levels. Thanks, OfentseIG

Hi @Josh Immediately after opening your trade, you’ll notice that your position will start at a loss equal to the spread at the time you placed your trade. Say you wish to purchase 1 contract of the FTSE 100 (1 contract is valued at £10 per point), and the full spread between the bid and ask price is 1 point.* The spread cost of this trade would be 1 contract x £10 per point (value of the contract) x 1 point spread = £10 Therefore, your position would open at a loss of £10 to pay off spread. All the best, OfentseIG

Hi @chilliloft If you have it enabled on on the live account, you can activate it for free on the demo account. Please email helpdesk.uk@ig.com to help activate your demo PRT. You can also reach out to the helpdesk via live chat as it is a quicker way to get a response. https://www.ig.com/uk/contact-us All the best, OfentseIG

Hi @waynemac After checking with the relevant team, the integration was pushed to mid year. It will be a staggered launch so mot all countries will get access at the same time. We will confirm the details and the date by email to all our clients. We apologize for the delay and inconvenience. All the best, OfentseIG

Hi @MayorofBelsize and All, After checking with the relevant team, the integration will be finalized to mid year. It will be a staggered launch so not all countries will get access at the same time. We will confirm the details of the integration and the date by email to all our clients. We apologize for the delay and inconvenience. All the best, OfentseIG

Hi @Mikey The emails sent out when a client's account gets to 99% and 75% apply for all accounts. That is correct, for UK standard/retail accounts, the only rule that applies is the 50% rule so you can stay in margin call for more than 24 hours. As long as your Equity is more than 50% of your margin, we won't close you out. These rules are different for UK professional accounts. Positions only close if Equity = 50% of Margin For example, if your Margin is £1000, and your Equity £500 (due to running losses), the positions will close until Equity > Margin. Thanks, OfentseIG

Hi @scc1963 Thanks for reaching out and yes, that is most likely the case. The charges would be commission and conversion charges. With the ISA account, a client would be unable to convert their account to a multi-currency account which enables you to keep different currencies without converting funds after every trade. The multi currency setting is only possible for share trading accounts. For multi-currency accounts, clients will pay commission of 2 cents per share with a minimum charge of $15 on US stocks. Changing your currency conversion settings influences the amount of commission you pay. Our team reviews these changes on a monthly basis, so it may take some time to update your account. Please be aware that changing from converting on 'instant' to 'manual' means that you'll no longer qualify for commission-free trading (As shown in the below table) >>> All the best, OfentseIG

Hi @san604 My apologies. That link is if you want to contact us by live chat. The correct email to use is helpdesk.uk@ig.com Thanks, OfentseIG

Please see the expected dividend adjustment figures for a number of our major indices for the week commencing 20th March 2023. These are projected dividends and likely to change. IG cannot be held responsible for any changes made. Dividends highlighted in red include a special dividend, therefore some or all of the amount will not be adjusted. Amount in brackets is the expected adjustment after special dividends excluded (where shown on major indices). Dividend adjustments due to be posted on a bank holiday will usually be posted on the previous working day. If you have any queries or questions on this please let us know in the comments section below. For further information regarding dividend adjustments, and how they affect your positions, please take a look at the video. How do dividend adjustments work? This information has been prepared by IG, a trading name of IG Markets Limited. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients. See full non-independent research disclaimer and quarterly summary.

Hi @LiamWhite This product is now added to the platform. All the best, OfentseIG

Hi @Day3 This is now added to the platform. Thanks, OfentseIG

Hi @Flipperbhoy You can change your bank details from the desk top on My IG. Click on the live accounts tab and select Card/Bank Details. All the best, OfentseIG

Hi @Mikey Your calculations are correct. Equity: £229.90 50% of £462.13 = £231.07 That means your equity dropping below 50% of margin would put your account on margin call. As soon as your Equity = Margin, the positions close out to bring your available funds to a positive number. I believe margin call system on demo accounts has been disabled for administrative purposes. All the best, OfentseIG

Hi @RICHARDNOLAN Thanks for reaching out. We have a link on the IG website where we fully explain what we do with clients money. Have a look here: https://www.ig.com/uk/client-funds Thanks, OfentseIG

Hi @deetsindave Thanks for reaching out. It seems like this error might be related to your settings. Could you please send an email to webapisupport@ig.com for more assistance. Thanks, OfentseIG

Hi @2wheelDeal When trading an All Sessions stock, you can only place orders using an all-sessions expiry instead of a normal one. This means your order type has to be a Limit order with the expiry 'Day All Sessions' for your order to execute pre/post market or during market hours. Thanks, OfentseIG

Hi @2wheelDeal Thanks for reaching out. Could you please confirm the name of the stock you are trying to trade? Thanks, OfentseIG

Hi @LiamWhite Thanks for reaching out regarding our product offering. Your request was submitted to the relevant team. We will send you an update soon. All the best, OfentseIG

Hi @Day3 We have sent through your request to the shares team. We will update you on your request soon. Thanks, OfentseIG

Hi @SHennig81 Did you try using the split function to see if it works. Thanks, OfentseIG

Hi @IDEdwards Please check if you might have gone into cursor mode and clicked this: Now hen you click on the chart it shows x axis and y axis levels instead of the small menu. You would need to click on that same icon again so it changes from this >> to this >> All the best, OfentseIG

Hi @PatrickGNT Thanks for reaching out. Germany 40 JUN23 will be added on the platform by the 15th of March 2023. All the best, OfentseIG

Hi @nigielee Thanks for reaching out. Our platform is not set up for such a feature but we can send it as feedback to be reviewed by the relevant team. It might be a functionality that we can have in the future. Thanks, OfentseIG

Hi @tintin Thanks for reaching out about our market offering. We currently do not offer this specific feature on the IG platform but you can have a look at IG Smart Portfolios to see if these would interest you. All the best, OfentseIG