OfentseIG

Hi @Megapharma2022 Thank you for reaching out. You can try all other 3rd party platforms we offer for automated trading like MT4 and PRT. https://www.ig.com/uk/trading-platforms All the best, OfentseIG

Hi @Browns1971 Here is he amount of days of data you have access. We do not provide anything outside of these. However, you can get more data if you use PRT Premium. Unfortunately, this means you will have to close your current account with IG then reapply using https://trading.prorealtime.com/en/ig if you prefer to use this option. All the best, OfentseIG

Hi @Konrad We do maintenance every weekend. During the maintenance window we also release any new changes we worked on and then we do a server restart to reset the memory for the coming week. Maintenance took longer than expected this past weekend. All the best, OfentseIG

Hi @soje22 Thank you for reaching out. Elmo Software Limited has announced a scheme of arrangement and you will receive AUD 4.85 for every share of Elmo Software Limited surrendered. We will be booking this mandatory event into your account shortly. You can check if it's already booked. No action is required from your end for this event. Please note that you may receive automated email notifications regarding the opening of position. Scheme of arrangement example: You are currently holding 100 shares in XXX Ltd and XXX Ltd has had a scheme of arrangement where you receive AUD 1 for every 10 shares of XXX Ltd held in your account. You will receive AUD 10 as consideration. All the best, OfentseIG

Hi @RJB1866 Thanks for reaching out. We have a stock list available on the IG website to indicate which ETFs are ISA eligible or non-ISA eligible. Have a look at the Stocks List. All the best, OfentseIG

Hi @PBor Pro order does not allow you to create a trading system which does not include a close condition. You would have to include an exit strategy or else the system won't accept the strategy. At any time, you can manually close any of the Pro Order trades but that will be seen as a system error due to an external force impacting the trading system and will result in the system stopping. You can switch the system back on but it is something to remember because when a system stops it closes all trades opened by that system. Thanks, OfentseIG

Hi @NickW-uk There are no updates at the moment. Some clients normally use PRT as it has advanced charting tools. I was unable to find PPO but we have a few Oscillators. Thank you, OfentseIG

Hi @SHennig81 Thanks for reaching out. If it's not on the list, it will be forwarded to the relevant department to be reviewed. The change might not be immediate but we will send an update once added. All the best, OfentseIG

Hi @gfredd Thanks for reaching out. We have emailed you all the relevant information needed to help you add a CFD account. All the best, OfentseIG

Please see the expected dividend adjustment figures for a number of our major indices for the week commencing 13th February 2023. These are projected dividends and likely to change. IG cannot be held responsible for any changes made. Dividends highlighted in red include a special dividend, therefore some or all of the amount will not be adjusted. Amount in brackets is the expected adjustment after special dividends excluded (where shown on major indices). Dividend adjustments due to be posted on a bank holiday will usually be posted on the previous working day. If you have any queries or questions on this please let us know in the comments section below. For further information regarding dividend adjustments, and how they affect your positions, please take a look at the video. Bloomberg Code Effective Date Summary Dividend Amount WY US 14/02/2023 Special Div 0.9 How do dividend adjustments work? This information has been prepared by IG, a trading name of IG Markets Limited. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients. See full non-independent research disclaimer and quarterly summary.

Hi @TeeKay Bank withdrawals take 1-3 bank working days. Your details will always need to be verified before any withdrawals. You can find more information from the link below. https://www.ig.com/za/help-and-support/deposits-and-withdrawals/withdrawals All the best, OfentseIG

Hi @ad1980 That is correct, you can trade straight from the TV platform. The package offered will be the free one (Basic) but you are more than welcome to upgrade to other options. If you upgrade, the payment needs to be paid directly to Tradingview. All the best, OfentseIG

Hi @dkayuk Thanks for reaching out. Bank transfers take 1-3 working days to be credited into your account. If you have not yet received these funds into your IG account, please email your proof of payment to helpdesk.uk@ig.com Your proof of payment needs to show the following information: How much was the payment for? (Including currency) When the payment was sent? (Date and time) What IG bank details the payment was sent to? What are the last 4 digits of the sending bank account? Was the payment referenced? If so, with what? All the best, OfentseIG

Hi @gconstable Thank you for reaching out. This seems to be account related and we might need screenshots from your desktop to help with an investigation. As this platform is public, for data security purposes, could you please send an email to helpdesk.uk@ig.com for more assistance. All the best, OfentseIG

Hi @stephenxyz You can transfer these to IG for dematerialisation. Physical share dematerialisation fee is £100 (inclusive of VAT) per certificate. https://www.ig.com/uk/investments/share-dealing/transfer-investments All the best, OfentseIG

Hi @bakedbeans Thanks for reaching out. That would be the price you want to open at. You can have a look at our videos for more information oh how to use the IG platform. All the best, OfentseIG https://www.ig.com/uk/learn-to-trade/ig-academy

Hi @chsiao1118 We offer these services. Click on the below link for further information: https://www.ig.com/uk/help-and-support/corporate-events-and-dealing/corporate-action-events/do-you-offer-proxy-voting If a stock gains the status of ISA eligibility, IG will not return the shares back to ISA account. The client can request a Bed & ISA to transfer the holding from the share dealing account to the ISA. All the best, OfentseIG

Hi @lushsterx Thank you for reaching out. If you are referring to a share dealing account, you would have to activate multi-currency from your live account. Simply log into your IG account from the desktop. On your My IG, click on the 'Live Accounts' tab. You will have the option to click Currency Conversion as shown below. If you want your account to be multicurrency then your option will be to choose the Manual setting. Thanks, OfentseIG

Hi @Kevinjhowe Thanks for reaching out. We do not have that feature available. You would manually have to open a position at market price when the market opens. All the best, OfentseIG.

Hi @Bain Thank you for reaching out. We do not offer interest on a positive cash balance. IG operates differently from normal banks. All the best, OfentseIG

Hi @HenkeSeven Thanks for reaching out. If you have not yet subscribed to the 2022/23 ISA Allowance, you have until 4 April 2023. You would need to deposit the funds £20k or less in your existing ISA account. You can continue using the same account even for the next financial years. The subscription will always be reset to £20k every financial year. All the best, OfentseIG

Hi @sanjaychoudhary If this was a bank transfer, please send through your proof of payment for us to locate the funds. All proof of payments should be in a non-editable format, such as a screenshot or online receipt. Funds must originate from a bank account in your name, as we’re unable to accept third-party funding. The proof of payment must show the following details: All the best, OfentseIG

Hi @Mark12 If you are trading shares, you will have the option to place a limit order to sell your existing position. When the market opens, please check if your order level is close to where the market is trading. All the best, OfentseIG

Hi @eddyed& @Kowal There are many reasons that can result in a stock going on closings only. It also depends on the type of account you trade in. On leverage accounts, this can be due to the company's market cap changing or other restrictions enforcing IG to offer this on share dealing only. For non-leverage accounts, it can be due to a corporate actions event, market going OTC, etc. For THG.L, this market is now only offered on share dealing accounts as we have reached our limit on how much we can hold in the market for leverage accounts. It is a business decision and this is reviewed regularly. Therefore you will be able to trade the stocks on a later stage. The best option would be to contact our helpdesk or using this platform to find the reason for the 'Closings only' status. All the best, OfentseIG

Please see the expected dividend adjustment figures for a number of our major indices for the week commencing 6th February 2023. These are projected dividends and likely to change. IG cannot be held responsible for any changes made. Dividends highlighted in red include a special dividend, therefore some or all of the amount will not be adjusted. Amount in brackets is the expected adjustment after special dividends excluded (where shown on major indices). Dividend adjustments due to be posted on a bank holiday will usually be posted on the previous working day. If you have any queries or questions on this please let us know in the comments section below. For further information regarding dividend adjustments, and how they affect your positions, please take a look at the video. Bloomberg Code Effective Date Summary Dividend Amount F US 10/02/2023 Special Div 0.65 WY US 14/02/2023 Special Div 0.9 How do dividend adjustments work? This information has been prepared by IG, a trading name of IG Markets Limited. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients. See full non-independent research disclaimer and quarterly summary.