KoketsoIG

Hi @govind99, Thank you for your post! I just wanted to clarify that to bring up the chart of a market under the watchlist, you simply need to left-click on the market name once. A chart will then pop up to the right. If you would like to open the chart in a new window, you can right-click on the market name, which will open a menu with the option to open the chart in a new window. Thanks, KoketsoIG

Dear @trxrse, Thank you for your post and welcome to our community! If I understand correctly, you would like to know if it is possible to add a column called 'total' on our platform. I apologize for any confusion, but currently, the only options available are the ones shown in the attachment. Thanks, KoketsoIG

Dear @matt_sb_101, Thank you for your post and welcome to the IG community! We're thrilled to have you here. 1. Just a heads up, a stock or ETF can be offered on a leveraged account but may be removed if there are changes in the requirements or broker margin. This is because the costs would need to be transferred to the client if the broker margin is high. Another reason for removal could be if a stock no longer meets our minimum market cap requirements. 2. Absolutely! As mentioned earlier, a stock or ETF can be offered on a leveraged account but may be removed if there are changes in the requirements or broker margin. If that happens, the stock would still be allowed to close existing positions, but new positions would not be opened. Thanks, KoketsoIG

Hi there! @gjo To partially close a position, kindly navigate to the 'Positions' tab and click on 'close'. A box will pop up, allowing you to indicate the size you want to close. Please note that this feature only works if you don't have one-click trading enabled. Thanks, KoketsoIG

Dear @jess73hare, Thank you for your requests. Please note that this stock request thread is intended for stocks, ETFs and funds. Have a great day, KoketsoIG

Hi @Tee_Trade, Welcome to the IG community! We're thrilled to have you here. If you haven't already, could you please try adding the demo funds using the instructions on the screenshot attached? Let us know if you need any further assistance. 😊 Thanks, KoketsoIG

Dear @wki, Please note that you can use the 'Sector' filter by using the third column from the ETF screener to find these on our platform. As you can see in the attached, Compass Group PLC is there. Alternatively, you can use the search function to find the specific stock you are looking for as it works the same. Have a great day ahead! Thanks, KoketsoIG

Dear @magico, Thank you for your response. Please note we have escalated your query to our IT ops team and will provide feedback as soon as they have given us an update. Have a great weekend, KoketsoIG

Dear @HarbourMaster, Please follow the instructions on the attached. Our standard currency conversion fee is 0.5% on top of the exchange rate. Thanks, KoketsoIG

Hi @RagingStego, Please note that MDV is now up on the non-leveraged platform (share dealing and ISA). Thanks, KoketsoIG

Hi @AOD, Please note that the above stock is now up on the share dealing platform. Thanks, KoketsoIG

Dear @AOD and @RagingStego, Thank you for your requests, We will provide feedback once we have an update from the shares desk. All the best, KoketsoIG

Dear @magico, Please note that you know that you receive a weekly allowance of 10k data points. If you happen to use up your allowance, you may encounter an error and will have to wait for the weekly limit to reset. Thanks, KoketsoIG

Dear @Mick1234, Thank you so much for the feedback! Have a great day ahead 🙂 All the best, KoketsoIG

Dear @HarbourMaster, This is for when you make deposits and trades, our system allows you to hold a multi-currency account. If you have a GBP-denominated account and you deposit USD, your funds will be automatically converted to GBP. However, if you have the 'manual' settings enabled, the USD you deposit will not be converted, and you'll be able to make USD trades without any conversion. Please let us know if you have any other questions or if there's anything else we can help with. All the best, KoketsoIG

Hi @notout50, Welcome to the IG community! Thank you for your post. To add the moving average indicator to your chart, simply right-click on the chart, select 'indicators', and then choose the moving average indicator. To adjust the moving average to 200, simply scroll down to the bottom of the chart and click on the "MAs" option. From there, you can change the default values of 20, 50, and 100 to 200. All the best, KoketsoIG

Dear @AK51, Thank you for your response and apologies for the delayed response. Please note that the IT team will get back to you. All the best, KoketsoIG

Hi @CTrading, Thank you for your post and welcome to the community! I understand that you are experiencing issues when clicking on the market. It seems that you do not have the same options as shown in the attached screenshot. In the meantime, I recommend trying some basic troubleshooting steps. 1. Log out, force close the app and then log back in. 2. Ensure that your app has been updated to the latest version. 3. Ensure that you are using a good stable WiFi connection or 4G mobile data. Try switching between the two network services to see if it could be a temporary issue on either connection. 4. Delete the app and do a fresh installation of the app. 5. Restart the mobile device. Let us know if the above seem to change anything. All the best, KoketsoIG

Hi @AK51, Thank you for your post. Kindly send us a technical report, and we will liaise with Pro Real Time to get this resolved. Thanks, KoketsoIG

Hi @DB7, That's great to hear! Thank you so much for your feedback and for being patient with us. Thanks, KoketsoIG

Dear @Ikechukwu, Thank you for your feedback! We apologize for any delay and appreciate your patience. All the best, KoketsoIG

Dear @Graham333, Thank you for your post. Please note that you can add a share dealing account under the same login. Simply go to your Dashboard and select "Add an account." If you already have an active account, you won't be able to open another separate account with a different login. This could result in a duplicate failure when applying. Just to clarify, you cannot transfer the account to a family member. However, you can transfer shares to a family member. All the best, KoketsoIG

Dear @lwilks, Thank you for your post. I am sorry you are currently experiencing issues with Pro Real Time. Please send us a technical report so we can take it up with Pro Real Time directly. Thanks, KoketsoIG

Dear @POC, Thank you for your post. Please note that spreads are subject to variation, especially in volatile market conditions. Our dealing spreads may be offered as a fixed or variable amount. If variable spreads are in use, then the spread shown in this table is the amount of IG spread added to the underlying futures market spread. Any variable dealing spreads are marked with an asterisk (*). This is available on the notes on the website: IG Indices Details Thanks, KoketsoIG

Dear @RICHTRADE, @DB7, @BLoggy, @Lukey, @Ikechukwu, @Maytwin66, @MFLDN, @grechster, @criste2k , @NESIT and @Mick1234 Thank you for your patience. Please note that our IT ops team has confirmed that this issue has now been resolved. Kindly confirm if you can now see all your alerts. Thanks, KoketsoIG