KoketsoIG

Dear @RICHTRADE, @DB7, @BLoggy, @Lukey, @Ikechukwu, @Maytwin66, @MFLDN, @grechster, @criste2k , @NESIT and @Mick1234 Thank you for your patience. Please note that our IT ops team has confirmed that this issue has now been resolved. Kindly confirm if you can now see all your alerts. Thanks, KoketsoIG

Dear @delhuse and @mohammed, Thank you for reaching out! Our IT ops team has confirmed that the issue has been resolved. Can you please confirm that you can now see all your alerts? Thanks, KoketsoIG

Dear @HarbourMaster, Do you mean buying GBP 10,000 worth of stocks? If not, I'm sorry, but we don't offer that particular service. However, we do offer trade execution services. Let us know if there's anything else we can assist you with! Thanks, KoketsoIG

Hi @Matt_Elener, Thank you for your question. Apologies for any inconvenience caused. Please note that there is currently an ongoing issue which our IT ops team is investigating. Thank you for understanding. All the best, KoketsoIG

Hi @HarbourMaster, Thanks for your post. Not sure I understand your question. However, please note that when you have a share dealing account, you can hold multi-currency. This means that you can be able to deposit USD in the account. If your settings are not set to 'manual' our standard currency conversion fee is 0.5% on top of the exchange rate. All the best, KoketsoIG

Hi @NickW-uk, Thank you for the suggestion, please note that we have recorded it for the product team to have a look. All the best, KoketsoIG

Dear @MFLDN, @grechster and @criste2k, Apologies for the inconvenience. Your details have been noted with the IT ops team. Thanks, KoketsoIG

Dear @Maytwin66, Thank you for your post and welcome to the community! I wanted to let you know that our IT operations team is currently working on resolving this issue. We apologize for any inconvenience and appreciate your patience. Thanks, KoketsoIG

Dear @Lukey, Thank you for your post. From the 'positions' tab, please try zooming in/out on the chart to see your position. Thanks, KoketsoIG

Hey @magico, Welcome to the IG community! Please check out our web companion for API: API companion All the best! KoketsoIG

Hi @naufal1, Unfortunately, there are no further updates at this point. Rest assured, we will provide an update as soon as one becomes available. Thanks, KoketsoIG

Hi @BLoggy, @Lukey and @Ikechukwu, Apologies for the inconvenience caused. Please note that we have forwarded all your details to the IT ops team in charge of this issue. Unfortunately, they have not provided further updates as of yet. We will update this thread once they have provided feedback on the issue. Thanks, KoketsoIG

Dear @BLoggy, Thank you for your post, we have added your details under the currently active ticket. Apologies for any inconvenience caused. All the best, KoketsoIG

Dear @jaz000, Thank you for your post! I hope you're having a great week. Just wanted to let you know that sometimes, due to market conditions, it's possible for a trade to not close at the exact level you requested, which can result in slippage. For more information on slippage, please check out our help and support page: Slippage Thanks, KoketsoIG

Dear @Arkadii, Adjustments or overnight funding rates are not fixed and will not be the same. These will depend on the local rate of the market traded. We post indicative rates on the community every Monday: Please also refer to the 'Counting The Cost" blog post to know how many days of overnight funding you will be subjected to on a certain day, on a certain currency pair: All the best, KoketsoIG

Dear @DB7, Thank you for reaching out. We apologize for the inconvenience caused. At the moment, we do not have any additional updates or an ETA. We appreciate your patience and understanding. Thanks, KoketsoIG

Dear @keibod, Thank you for your post. Sorry, you are experiencing login issues at the moment. Please note that we currently have no issue affecting logins, kindly try the basic mobile app troubleshooting: - Log out, force close the app and then log back in. - Ensure that your app has been updated to the latest version. - Ensure that you are using a good stable WiFi connection or 4G mobile data. Try switching between the two network services to see if it could be a temporary issue on either connection. - Delete the app and do a fresh installation of the app. - Restart the mobile device. All the best, KoketsoIG

Dear @RICHTRADE, Thank you for your post! We apologize for any inconvenience caused. Our IT operations team is currently investigating this issue. We appreciate your patience and understanding. All the best! KoketsoIG

Dear @Phoenix357, Thank you for your post! I want to let you know that our technical team is currently investigating this known issue. If you would like to close your order, please make sure to do so through the IG platform. Thanks, KoketsoIG

Dear @Briantham, Thank you for your post. Apologies for the inconvenience caused to you. I have sent you a DM, please have a look and respond at your earliest convenience. Thanks, KoketsoIG

Dear @Raghuram, Welcome to the IG community! We apologise for the delay in reviewing your application. Rest assured, we have forwarded your query to our new business team. They will be reaching out to you soon with further instructions. Thank you for your patience! Thanks, KoketsoIG

The Week Ahead Read about upcoming market-moving events and plan your trading week Week commencing 22 January Chris Beauchamp's insight While the economic week begins quietly, it rapidly fills up with events, including rate decisions from the Bank of Japan (BoJ), the Bank of Canada (BoC) and the European Central Bank (ECB). Flash price manager index (PMIs) for January are also released, and the first look at US gross domestic product (GDP) for Quarter-four (Q4) is bound to be a key event. Earnings season returns with a vengeance too, as Netflix and Tesla mark the start of reporting season for the big tech stocks that were so vital to the market rally in 2023, while the season begins to broaden out beyond the bank stocks that dominated the past week. Economic reports Weekly View Monday None Tuesday 12.30 am – Australia NAB business confidence index (December): index to rise to -7. Markets to watch: AUD crosses 3 am – Bank of Japan rate decision: rates expected to be held at -0.1%. Markets to watch: Nikkei 225, Yen crosses Wednesday 12.30 am – Japan PMI (January, flash): manufacturing purchasing managers index (PMI) to weaken to 47.5. Markets to watch: JPY crosses 8.30 am – German PMI (January, flash): manufacturing PMI to rise to 44.6 from 43.3. Markets to watch: EUR crosses 9 am – eurozone PMI (January, flash): manufacturing PMI to rise to 45 from 44.4. Markets to watch: eurozone indices, EUR crosses 9.30 am – UK PMI (January, flash): manufacturing is expected to rise to 47 from 46.2, while services to fall to 53.1 from 53.4. Markets to watch: FTSE 100/250, GBP crosses 2.45 pm – US PMI (January, flash): manufacturing PMI to rise to 48.3 and services to rise to 51.8. Markets to watch: US indices, USD crosses 3 pm – Bank of Canada rate decision: rates expected to hold at 5%. Markets to watch: CAD crosses 3.30 pm – US EIA crude oil inventories (w/e 19 January): stockpiles fell by 2.5 million barrels in the previous week. Markets to watch: Brent, WTI Thursday 9 am – German IFO business climate index (January): index expected to rise to 87.5 from 86.4. Markets to watch: EUR crosses 1.15 pm – ECB rate decision: rates are expected to be held at 4.5%, but the commentary around the decision and the outlook will likely drive volatility in eurozone assets. Markets to watch: eurozone indices, EUR crosses 1.30 pm – US GDP (Q4, advance), initial jobless claims (w/e 20 January), durable goods orders (December): GDP expected to rise 1.8% Quarter-on-Quarter (QoQ). Durable goods orders to rise 0.5% Month-on-Month (MoM). Initial jobless claims to rise to 192K. Markets to watch: US indices, USD crosses 3 pm – US new home sales (December): sales fell 12% in November. Markets to watch: USD crosses Friday 1.30 pm – US PCE price index (December): prices expected to be flat MoM, core PCE to rise 0.2%. Markets to watch: USD crosses 3 pm – US pending home sales (December): sales expected to rise 0.7% MoM. Markets to watch: USD crosses Company announcements Monday 22 January Tuesday 23 January Wednesday 24 January Thursday 25 January Friday 26 January Full-year earnings Crest Nicholson LVMH Half/ Quarterly earnings United Airline Netflix, Verizon, Halliburton, Johnson & Johnson, General Electric, Procter & Gamble ASML, IBM, Tesla, AT&T Intel, Visa, American Airlines American Express Trading update* Assoc. British Foods, AO World easyJet, Tullow Oil, JD Wetherspoon Halfords, Britvic, Fevertree, MITIE WH Smith, Superdry Dividends FTSE 100: FTSE 250: Foresight Solar, Pennon, Victrex, Ferrexpo Dividends are applied after the close of the previous day’s session for each market. So, for example, the FTSE 100 goes ex-dividend on a Thursday, but the adjustment is applied at the close of the previous day, e.g. Wednesday. The table below shows the days in which the adjustment is applied, not the ex-dividend days. Index adjustments Monday 22 January Tuesday 23 January Wednesday 24 January Thursday 25 January Friday 26 January Monday 29 January FTSE 100 2.7 Australia 200 Wall Street US 500 0.11 0.04 0.28 0.09 0.38 Nasdaq 1.58 Netherlands 25 EU Stocks 50 0.2 China H-Shares Singapore Blue Chip 0.28 Hong Kong HS50 South Africa 40 219.7 Italy 40 Japan 225 2.0 * Please note these can change without notice

Dear @DK1, Welcome to the community! I hope you are having a great Friday. Please note that you can contact us to be given the price from the respective desk. All the best, KoketsoIG

Hi @aperson, Not the average, those are the actual prices as you are currently viewing on a non-leveraged account. You can click on 'trade' to be able to trade. Thanks, KoketsoIG

Dear @BCC, Unfortunately, we do not provide coding support. However, you can use our web API companion, which can be found at https://labs.ig.com/. Additionally, some amazing people in our community may be able to assist you. Thanks, KoketsoIG