JamesIG
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Posts posted by JamesIG
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Please keep the thread on topic and be civil.
It would be a shame to lock another one due to personal attacks and bickering.
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Hi - There are a number of different stock types which act differently due to our prime broker, Citi, who handle orders in different ways.This will be based on whether or not the stock is SETS, SETSqx etc ... On that particular stock though you should be able to set stop / limit orders, however it will be dependant on the time of day. You should be able to place these ten minutes before the market open (on UK LSE listed stock for example) as well as during the main session. If you are having issues please give us a call and one of our sales traders can look into your account and the trade specifically, and would be able to help as it could be a case by case basis.
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You can only have one PayPal account per IG account. If you are looking to change this I can make an IT request to get this sorted, however you will lose the existing linked paypal account. If you are happy with this let me know and I can look into it.
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hey - At a very basic level the central bank of Japan 'owns' the JPY. When there is a public holiday the bank is shut, and therefore even though other banks are trading it and you can still use the yen, it won't actually 'settle' until the bank is open again. These overnight charges are based on the underlying market, and therefore the deliverable date of the currency.
Therefore there is a bump in the tomnext rates to include an additional day. This is done globally the world over, not just an arbitrary IG charge. It's also worth noting that if you opened a trade after the 10pm cut off time, you could hold a trade for all those days without a charge, so if you're holding long term it has no real effect.
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Hey - you can have guaranteed stops on MT4, but only if your account status is 'Limited Risk'. You can check this / change to it via the following location in My IG (when accessed from a desktop or laptop computer).
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Thanks for the update
If any other community member is experiencing this please just add a quick comment as it'll help with the investigation. Currently I can't seem to replicate it so it could be an issue isolated to the account or machine you are using / cache settings etc.
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thanks Michael - I'll pass this on however I don't believe it should be expected behavior. I'll ask (on our technical support team) to make a note. Dont forget you can expand all on the open positions list with one click by using the 'expand +' button at the top.
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Hi - I've just tested this and can confirm that if you leave the markets 'expanded' in the Positions tab then when you next log in they will remain expanded. If they are minimized they will remain minimized.
As said, your personal settings on the new platform are saved automatically.
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wrote:Hi James,Thanks for coming back to my question.I would like L2 info/data, so I can analyse/consider all orders/bought and sold shares with volume info in real time before making a final decision.
Thanks @mella - in this case you can download the L2 dealer (as above) and execute via that platform. IF you would like charting packages as well, then you can also use the PRT offering, however because this will use derived pricing and OTC fills the charts won't be a direct or accurate representation (depending on how specific and accurate you want the charts to be).
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wrote:hi i have a simple question not sure if its the right place but i need to know why when i click on the little blue pen icon on a Australian stock it asks me for my Tax file number? but if i click on the chart and then go to execute a trade it seems to work fine and not ask me for my TFN?
Hey - I've passed this to our Australian office who will be able to assist.
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wrote:Hi , thanks for the clarification, can I just ask though, am I right in thinking the L2 DMA platform doesn't come with a charting package?, and if so and you were using PRT just for charting and DMA for dealing would you be liable for the monthly fee for using PRT or would the trades through DMA count?
Hi - to clarify you don't need to execute the actual deals through PRT for them to count towards the 'free PRT' offer. That was poorly worded but I hope it makes sense.
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Thanks for the Community reply. Hopefully I can add with the mod response.
L2 data feeds and PRT are separate packages. If you have the L2 data on and you want to use PRT you will not see market depth, and there will be no benefit from having L2 enabled - i.e. your deals would be executed in the market. As stated if you're going to be using L2 data it would possibly be more useful to use the L2 DMA Platform: https://www.ig.com/uk/l2-trading-platform
This is useful if you're going to be dealing in size or want to do specific trade execution. For most, although DMA is often thrown around in chat rooms and online courses and is generally thought of as 'superior' (it is), it may not be necessary for all individuals.
What was the thinking and reason you wanted the L2 data and execution? Let the Community know what you are looking for from a dealing point of view and we should be able to assist / guide on whats the best option.
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Thanks for the feedback - we are looking at a number of options at the moment to improve the forum and will update every as best possible when we have a possible solution.
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wrote:Can someone from IG confirm whether IG platform could still be used when one moves abroad? Is it possible to change postal address to one abroad? Much appreciated.
Hi - This will really depend on the account type that you have, and where you are moving to. For example if you have a spread betting account but move to Australia, different rules would apply as apposed to say, having an ISA and moving to Canada. It will also depend on how long you are moving for as short term secondments can sometimes be processed differently. Please get in contact with us with the specifics and we should be able to assist.
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Hi - if you have an order to open which is placed whilst the market is closed, and it's triggered on the open, it will be filled at the best available price (assuming all criteria are met).
For example, say the market is at $5 and you have your stop order placed at 5.50, when the market opens at 6 you will be filled at 6. If you placed a Limit order then you wouldn't be filled, as your order type is basically saying "I do not want to pay more than 5.50 for this stock".
Don't forget on the US pre market you can give us a call to trade those specific stock before the 14.30 GMT main session open, or trade the 'All Session' equities.
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hey - unfortunately there are no plans on introducing a Lifetime ISA offering at present. If this changes in the short to mid term I'll try and let you know.
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Although you can't specifically add a stop loss on the same deal ticket, you can manually set up the functionality so that when the market moves down, the order will execute to get out of your position. You can also set up a 'limit' to take profit as well. Unfortunately we don't currently offer trailing stop losses on a share dealing account, but I will make sure this is submitted as feedback.
How to set stop losses on share dealing
- Lets say you have an open position of 5000 BARC shares which you have bought at 205p.
- You want to sell half, or 2500 shares, if the market moves to 180, and then the other half at 165.
- You would simply open a new deal ticket and fill it in as follows.
Stop market sell order for 2500 at 180. The GTC stands for 'good til cancel' rather than just the day order which will be deleted at the end of the trading day.
...AND a stop market sell order for 2500 (the other half) at 165 (as highlighted in yellow).
How to set a limit (take profit) order
As above there may be circumstances where you want to leave a take profit to average out of your trade. If we take the same example as above, where you bought 5000 BARC at 205 and you want to take profit on half at 245. Your deal tick would show the 'Limit order' GTC option (highlighted green below), to sell 2500 at 245.
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Hi - please find the required info below. With the unborrowable stock you can always give us a call and we can check the underlying market to see if we can secure anything. Stockbroking only stock are generally those markets which have a small market cap, thin liquidity, and wouldn't be suitable for our leveraged offering. As a very rough rule, we're looking for £10m minimum market cap on UK stock, however other things like daily traded volume and free float levels are also important.
TLOU
Unborrowable and no guaranteed stopsLION
UnborrowableBOIL, URU, and UPL
Stockbroking only -
Hi - please find the reply to your question here: https://community.ig.com/t5/New-to-IG-Community/Share-Account-with-my-Husband/m-p/23066#M563
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wrote:That’s a pretty helpful run down. What screenshot thing do you use?
Although I am not recommending it, and would suggest that you perform a full due diligence for any software you download from a 3rd party website, the screen capture software I use is called Greenshot.
Also it's worth knowing you can download and save charts using the following (on the IG new platform).
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That's correct I'm afraid, due to the fact that these deal types / stops aren't available on the underlying market.
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Hi - thanks for your question on share dealing and stop losses. Although you can't specifically add a stop loss on the same deal ticket, you can manually set up the functionality so that when the market moves down, the order will execute to get out of your position. You can also set up a 'limit' to take profit as well. There is a walk through of this below:
How to set stop losses on share dealing
- Lets say you have an open position of 5000 BARC shares which you have bought at 205p.
- You want to sell half, or 2500 shares, if the market moves to 180, and then the other half at 165.
- You would simply open a new deal ticket and fill it in as follows.
Stop market sell order for 2500 at 180. The GTC stands for 'good til cancel' rather than just the day order which will be deleted at the end of the trading day.
...AND a stop market sell order for 2500 (the other half) at 165 (as highlighted in yellow).
How to set a limit (take profit) order
As above there may be circumstances where you want to leave a take profit to average out of your trade. If we take the same example as above, where you bought 5000 BARC at 205 and you want to take profit on half at 245. Your deal tick would show the 'Limit order' GTC option (highlighted green below), to sell 2500 at 245.
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wrote:Further to my previous message, if I search for the app it finds it but since the app is on the iPad the only option I have is "Update" (not "Get").I'm not willing to erase the app from the iPad and find that I can't re-download it that iPad again.
There is another way to download the app if you've previously downloaded it, and this could help as a work around.
Step #1. Launch App Store
Step #2. Next, tap on your profile picture at the top right corner. Make sure to sign in to your iCloud account, if you aren't already.
Step #3. Tap on Purchased.
Step #4. We need access to the purchased apps which are not on this device, tap on Not on This iPhone/iPad tab at the top. It will show you the list of apps which you have bought using the same Apple ID. IG Trading will be in this list. Click the cloud icon to download it. (In the screenshot below you should see the IG app if you have previously downloaded it. My IG App doesn't show because I haven't deleted it to take these screenshots).
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wrote:Got a new iPad today, I tried to downlod IG trading app in App Store (Hong Kong), but it’s gone. It’s no longer available. What’s going on?It seems to me that IG trading app is only available in UK App Store.
Hi - The new version 7 of the IG App is only available to download in countries where IG holds a licence. This is a new Apple rule. This means that some prospects/clients will click links to download our app and receive a generic error that ‘this app is not available in your location.’ You can see these countries in the 'hidden spoiler' section below. There are plans in place to improve this, but we have to comply with Apple’s ruling ASAP.
- Austria
- Bulgaria
- Croatia
- Republic of Cyprus
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Latvia
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
- UK
- Iceland
- Norway
- South Africa
- UAE
- Switzerland
- Singapore
- Japan
- Australia
- New Zealand
- China
Dividend payments of Hongkong 50 and China H shares indices
in IG Trading Support - Dealing Questions
Posted
Hey - the dividend adjustment will always be made at the cash close of the market it represents.
https://www.stockmarketclock.com/exchanges/hkex/trading-hours