[Pro Real Time on iPhone? Is it possible?]

Unfortunately because PRT is JAVA based there are issues for mobile. See here for more information https://www.prorealtime.com/en/faq/mobile_solutions 

[Stops and trailing stops for share dealing]

Thank you @Gordy35 - I'll include this in the end of month report. 

[Account activation problems]

Thanks very much for letting us know, and apologies for the issues you have had in getting your account open. I've forwarded this to our Australian client services team and I'll make sure they get on this as soon as they're in. They should be in contact directly and I'll also ask them to update as appropriate here.

[New: Knock-outs]

9 hours ago, PandaFace said:

It’s certainly a bit of getting used to on these knock outs! It’s a new product and altho I know and can get my head around regular options this new knock out does take a little getting used to!! Keep at it @Tancredi and yeh - practice makes perfect. 

I don’t know about anyone else but I think I’d be keen on some knock out videos and strategy? I know for those who trade it may be easy but I think others (and me  ) would find it useful ??

Thanks for the suggestion @PandaFace - I'll make sure to put it to our IGTV team and analysts. 

[Trade History shown on charts]

thanks for your feedback - I'll make sure to pass it on. 

In regards to the 'delete all drawings' option, you can actually do this on website charts by clicking the 'Options' button and then looking down the list to the very bottom > 'delete all'. 

[TESLA]

For those who missed it on IG TV 

 

[IG Australia charging quarterly A$50 share dealing subscription fee]

6 hours ago, clicktracy said:

Can someone explain what "issuer sponsored" means?

Broker sponsored shares, which are generally what IG deal with as they are far more cost efficient, are issued to you via CHESS and sponsored by a stockbroker such as ourselves or our prime broker. An issuer sponsored share basically pulls it into your own name and are issued directly from the company and are maintained by a share registry. You will find they are generally identified by a Securities Reference Number (SRN) which typically starts with an “I” in it's code. 

[IG Australia charging quarterly A$50 share dealing subscription fee]

Hey all - to make sure that you all receive the most accurate and up to date information I'm going to ask @JasmineC from our Australian office to reply with the relevant information on transferring stock, and 'next steps' for those who wish to do this. 

[IG Australia charging quarterly A$50 share dealing subscription fee]

9 minutes ago, Earl of Banterbury said:

Huh. I dont think I've received this email.

Please see a screenshot of the email correspondence sent out earlier today. Please note this applies to Australian share dealing accounts specifically (those who have opened a share dealing account through our Aus office - CFD  accounts are exempt). 

Links above in red are listed below for convenience: 

• AU IG Share Trading customer Agreement
• Other fees

[New: Knock-outs]

Hi @Medusa123 - as the knock out option product is a completely new dealing method, along with a new delta one pricing model we are currently in the 'sft launch' phase. We prompted those who had logged into the relevant area (spread betting - UK only) via a blue call to action down the left hand side, however wider promotion is currently on hold. This is a widely adopted method for rolling out new software products, however we will probably promote this via the usual channels in the weeks and months to come. 

Community is often a place where we broadcast these new assets and functionalities first, so keep an eye out for any future releases, or new asset types, going forwards. 

[Daily Commodities Interest]

Hey all - for reference and comparison you can see some other overnight fundings below. As stated this is due to the futures curve, however it also takes into account the IG admin charge. Below positive means you receive, whilst negative means you are debited. 

[Daily Commodities Interest]

Hey - you may find the below useful. This should answer your question.

 

[New: Knock-outs]

I can confirm KO's on the Spread betting platform will have the same tax implications as other spread bets. 

We have no confirmed date on future asset roll outs but those on Community will be some of the first to know. It may be useful to 'follow' content for a daily or weekly wrap of new posts on this thread. Tutorial below. 

 

[New: Knock-outs]

7 minutes ago, 202925 said:

Thanks James

Can the bet sizes be reduced on these too?

Currently we have no plans to reduce minimum bet sizes, however we do of course look to periodically review these things (far more frequently with new products). I shall pass your request onto the desk as feedback which is being looked at closely at this time, as you can imagine. Thanks. 

[New: Knock-outs]

5 minutes ago, 202925 said:

Can a trailing stop be added?

Currently no, however I shall add that to the feedback report for this particular month / product. 

[New: Knock-outs]

9 minutes ago, 202925 said:

Can we get commodities added to the list?

You should be able to see these if you scroll a little - going forwards we are looking at expanding above and beyond the below most popular assets, however as of yet there is no planned delivery date. 

[Selling international shares (from Australia)]

Hi @Jason L - we can provide tax statements as and when required (once the stocks are sold trade statements will also be generated automatically).

[New: Knock-outs]

10 hours ago, Guest Ali said:

Thanks to James for answering the big question about the likely inclusion of customer set stops inside the knock out, this will be a very welcome feature, given the target market is intraday/swing trading, will look forward to seeing this incorporated, along with orders to enter rather than being limited to market orders only.  Anyone seen the overnight funding figures, not found them yet...

Please check out this link for info on overnight funding. You can do a CTRL + F to search for "overnight"

https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/market-details/what-are-knock-outs

Put simply: "Overnight funding charge: calculated based on the notional value of the underlying IG price and not the knock-out price."

[New: Knock-outs]

2 hours ago, Trader126 said:

.... as an intraday trader, my stops are significantly closer to my entry price than the knock-out levels available. Take EUR/USD for example; a typical stop for me would be 10-15 points, whereas the closest knock-out level available is over 120 points away. So I wouldn't be able to take advantage of them without taking on unacceptable risk with a considerably negative risk-reward ratio.

Are there any plans for closer knock-out levels suitable for intraday positions? Ideally in increments of 1 instead of 10, or even user-defined levels. 

3 minutes ago, Trader126 said:

Are there any plans for closer knock-out levels with smaller increments, suitable for intraday positions? 

Great question @Trader126

I wanted to add that we are looking at introducing a non guaranteed stop option over and above the KO (kick out which is guaranteed) level. In other words, this means you could have a position with a guaranteed KO, and also the option to add a regular stop before the KO. If the market moves against you the regular stop will look to close the position at the best available price, whilst you also have the assurance the KO level will guarantee your downside risk.

There is no set delivery date but we will keep the Community updated. 

[New: Knock-outs]

Hi all - I'm glad you're finding your way around the new product. This went live yesterday on spread betting accounts yesterday around 3pm UK time. This is currently only available to UK spread bet clients. You can find more info reguarding these products here > https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/market-details/what-are-knock-outs 

On 8/9/2018 at 1:08 PM, Guest Joe said:

Yes -  there is an expiry date, and this is not indicated on the deal ticket prior to placing the trade (at least i could'nt see it anywhere).

As shown above expiry dates are shown on the deal ticket here. These are presented in a MONTH-YEAR format so Aug-19 will be 1st August 2019 (not August 19th). You can find out more information via the 'info' section (as discussed above) along with settlement criteria if you hold until the point of expiry as quoted in the deal ticket. 

Any comments, questions, or feedback notes warmly received. 

Best
James

[Tvix]

39 minutes ago, PARP said:

Thank you very and useful info. 

Now if I would have had a position on this ETN, my entry level would have been adjusted ?

Hey- as you stated everything would have be scaled by a factor of ten. So entry levels, stops, limits, working orders etc. There is no real effect on your account, it is purely to rebase the underlying ETF to make the number more manageable. 

[Tvix]

1 hour ago, PARP said:

Any update ?

Hi - I can confirm it looks like the VelocityShares Daily 2x VIX Short Term ETN (TVIX) had a one for ten stock split. You can have a look here https://www.nasdaqtrader.com/TraderNews.aspx?id=ECA2018-101 if you would like more information.

If you ever notice other significant ratio changes (for example 10 for 1, the other way around as a 1 for 10, doubling / halving etc) it's likely to be a corporate action. You can search "TICKER SYMBOL corporate action" and generally see exactly what has happened. 

Hope this helps. 

[Tvix]

Hey - the TVIX as an ETN (basically an instrument similar to a stock) will only be able to trade whilst the exchange it trades on is open. The underlying VIX volatility index itself continues to trade outside these times, so if it moves whilst the tracker ETN is closed, then a gap will occur once the exchange reopens. You can see this happens relatively frequently. 

[How are dividend payments made on a share dealing account? newbie question]

On 8/3/2018 at 6:29 PM, Adrian O said:

Hi

I have held some US shares for long enough now to know there should be dividends paid. But I do no see and transactions in my ledger. How do I identify dividends for tax purposes?

Hi - you should see a line in the ledger quoting the dividend, the amount per div, and the total value effect on your account. Please note that once dividends are paid, it can take a couple of working days to appear in your ledger. This is because it takes a couple of days for the payment to be received (in much the same way as it takes a couple days for regular payments to go through) from our prime broker. 

Let me know the stock name if the above criteria have been met. 

[Add trailing stop to a limit order]

thanks @zala I'll add it to the feedback requests list.