On the back of client feedback and to make the platform easier to navigate, we have now made the ‘show’ button easier to find by adding the toggle to the top of the charts.
By clicking this button, you will be able to customize the information that appears on your charts. These functionalities were previously available by right clicking on the graph, however due to significant and continued client use they’re now only one click away.
Graph features you can add:
HLOC: By enabling HLOC data you will be able to see the high, low, open and close prices by hovering over a candlestick on your chart.
Drawings: The drawings button will enable you to see or hide any drawing you may have set up. This button will make it easier to work with drawings, as you can hide them all at the same time without having to discard each drawing individually.
Indicators: As like with drawings, this button will make it easier to hide all indicators that are selected, without having to delete each indicator individually.
Open positions: By enabling open positions on your chart, you will see a line displaying your open position(s) and the level at which it was open.
Working orders: Enabling working orders will allow you to see any working orders you may have set up for that market as a line along its trigger price.
Position preview: Enabling position preview will allow you to see a visual representation of your trade on the graph as you fill in the deal ticket. You can visit this link to find out more about deal position preview.
Timeline: Enabling the timeline will allow you to see, at the bottom of the graph, the range of dates selected to appear on the graph.
Price changes: Enabling price changes will show the absolute change, the percentage change, the high, the low and the time frame to which it applies; all shown at the bottom of the graph.
Price line: Enabling price line will show a line across the graph where the current price is.
On the back of client feedback we now offer the possibility to customise the RSI levels on desktop and mobile devices. To do so, click on the RSI label once you have enable the indicator on your chart. This will open a dialog box that will allow you to change the levels (which are set at the default levels of 30/70), as well as customise the period and the colour of the lines.
What is RSI?
The Relative Strength Index is a momentum indicator that measures the magnitude of recent price changes to evaluate whether a stock is oversold or overbought. This indicator can oscillate between 0 and 100 and usually uses the level of 30 to indicate that a stock is oversold and the level of 70 to indicate that a stock is overbought.
The RSI indicator uses the average percentage gains and losses of a specific period which is usually the last 14 days. When a candle closes after a positive move (a green candle stick) the RSI value will increase, whilst after a negative move (a red candle stick) it will fall as the number. The RSI value will be 0 if stocks fall on all 14 days and 100 if the price moves up on all the days.
Like the price, the RSI creates highs and lows that can be connected to create resistance and support levels. In the same way as price action, these support and resistance levels can also be tested, broken and retested.
How RSI is used as a forward-looking indicator
These support and resistance levels can be broken on the RSI chart before they are broken on the price chart, which can create an opportunity to profit on a reversal before it takes place on the price. As with all indicators this is never a guarantee, however it does provide a qualitative supportive argument for possible price action.
Let’s look at the Eurodollar 1-hour chart as an example of this resistance break:
We can see that both the price and the RSI are testing a resistance level, but the breakthrough happens one candlestick before on the RSI chart than it does in the price chart. In this case, the RSI is a leading signal that offers possibility to enter the market at a more favourable price an hour before the actual price level breaks through the resistance level.
Why would you adjust the RSI levels?
For the RSI to be most effective, it has to be adjusted for the inherent volatility of a specific stock or market. In a very volatile environment the RSI is likely to hit the overbought and oversold levels with more frequency, weakening the reliability of the RSI as a leading indicator. When you widen the resistance and support levels you will probably have fewer trends, but they will possibly be better signals.
As can be seen on the FTSE100 15-minute graphs below, the RSI tests the 30-support level various times, but it is not until it tests the 20-support level that the price trends actually reverses.
This indicator emphasizes volume by weighing prices based on the amount of trading activity in a given period of time, where prices with heavy trading activity get more weight than prices with light trading activity.
The VWMA has several advantages over a ‘simple’ WMA (which calculates an average of the closing price of ‘n’ number candlesticks giving the same weight to each one). With the volume weighted moving average (VWMA), the closing price of the day with the greatest volume gets a higher weight.
On the IG charts you can turn on the VWMA on by right clicking on the chart itself and selecting ‘Volume Weighted Moving Average’ from the Indicator menu. Many traders use the VWMA and the simple WMA simultaneously.
What does the VWMA tell us?
As the VWMA is based around the volume, the gap between a ‘simple’ weighted moving average and a volume-weighted moving average shows the effect of volume weighting. This can be used to help with confirming trends or pointing out those trends that are weakening.
If the VWMA stays below the WMA in a bullish market, it can be an indicator that the upward trend is lacking volume support and can signal a reversal in price.
If the VWMA stays below the WMA in a bearish market, it can confirm a downward trend, signalling that a decline in price may continue.
The green arrow indicates an area where the VWMA line has crossed from under the WMA, indicating that there could be a bullish trend coming in to play. When the price action is in an upward trend and it’s able to break through both averages then a bullish trend is thought to be confirmed.
The red arrow indicates an area where the VWMA line crosses below the WMA line, indicating that a bearish trend could be forming. When the price in a downward trend and is able to break through both the averages then a bearish trend is thought to be confirmed.
It’s important to keep in mind that when the VWMA is between the WMA and the price, there is a likelihood of the trend continuing in that direction. If the VMA line crosses over and positions itself between the VWMA and the price, it may be indicating a reversal is in place.
These are only a few examples of how this indicator can be used. Feel free to leave your opinion and share your uses and examples for further discussion.
What is the EOM indicator?
An indicator that highlights the relationship between price and volume and is particularly useful when assessing the strength of a trend. As implied by its name, it is used to measure the ease of movement in price. It is a volume-based oscillator that fluctuates above and below the zero line.
In general, when the oscillator is above zero, the price is advancing with relative ease.
When the indicator is below zero, the prices are declining with relative ease.
A wide range (difference between highs and lows) on low volume implies that price movement was relatively easy, as it did not take much volume to move prices.
Alternatively, a small range and large volume indicates that price movement was difficult as there was a relatively small price movement on high volumes.
Other important things to remember with EOM
The closer the EMV line is to zero, the less ease of movement on that specific period.
The bigger the spike in the EMV line, the more ease of price movement, either positive (if above the zero line) or negative (if below the zero line).
The ease of movement indicator can also be used as an average, by adding together various single-period ease of movements and dividing them by the number of periods being considered. By smoothing out the indicator over time it can be used to identify trends and areas of convergence/divergence.
A graphic example
Let’s review the EOM indicator by using it in a real-life example which took place at the beginning of Dec ‘18.
Using the Wall Street 30 min chart we can see a correlation between the EOM indicator and subsequent market movements at the opening of the session on Monday. Looking at the chart below you can see there is a positive spike in the EOM line which holds for a few periods before it starts declining.
The cause for the spike is likely to have been the bullish (but cautious) reaction to a ceasefire between the US and China on trade tariffs. This could have meant that traders were holding Wall Street pushing the price higher, however maybe not as many people bought into the rally, therefore creating a big range on low volume.
After the initial positive reaction from the markets, traders could have become more sceptic about the viability of the ceasefire, and therefore a more bearish reaction comes in to play. This increases the range as lower lows appear maintaining the EOM at a high level.
As more and more traders become sceptic, highs become lower, decreasing the range, which paired with a stable volume results in a declining EOM line.
As you can see from the graph, the EOM line reacts before the actual price does, as a tightening range indicates that investors are becoming more bearish, which can eventually lead to a decline in price if it sustained over a period.
On the back of client feedback and the success experienced on the IG apps, we have now added the deal position preview functionality to the web dealing platform. This feature is automatically enabled on the new dealing platform. To disable it, right click on the graph and select Position Preview from the “show” dropdown.
What does this feature tell me?
When filling in a deal ticket, new visual features will appear on the graph. When the direction (buy or sell) is selected, a shaded area will appear above (if buying) or below (if selling) the current price. This area will show the price the market needs to touch to profit from the transaction. The shaded area will not start from the price you executed the trade at, as the market needs to move in your favour by the size of the spread before you are at break-even.
In the example the Buy price is 1239.39
The blue ‘profit level’ is displayed at the executed deal price +/- the spread
It's important to remember the price level on the chart can either be the bid (buy), mid or ask (sell). For the 'profit level' to work properly will require you to have the correct price level displayed on the chart. You can select this by right clicking on the chart and selecting bid (if you're buying) or ask (if you're selling).
Adding a stop
If a stop is added, a new shaded area will appear in the opposite direction. This will give a visual representation of the range of movement your position has before the stop is triggered and your position is closed out.
Adding a limit
By adding a limit, a risk/reward ratio will appear. This will compare the expected return of the position with the amount of risk undertaken to capture such returns via the ‘Risk/reward ratio’.
What is the risk/reward ratio?
This ratio is used to assess the potential for profit relative to the potential for loss. Risk is determined by a stop loss, and reward is determined by the limit. If the risk/reward metric is 1:5, it means that a trader expects five units of expected return per every unit of additional risk, this gives a ratio of 0.2. If the ratio is greater than 1, then the risk is greater than the potential profit on the trade.
It is important to keep in mind that, whilst a low risk/reward ratio of 0.2 is very attractive, you need to consider the odds that the profit target will be reached before your position is closed out if the stop is triggered.
You can now add % Range to a watchlist on the web trading platform
% Range is the difference between the high and low quotes of the session divided by the current mid price
This can be used to show a relative volatility on the asset and its potential trade opportunity
% Range has a number of advantages over % Change and Range in points
How to add % Range
A new function added to the web trading platform is % Range, a measure of volatility that will enable you to sort the markets in your watchlists by price range movement. To add this functionality to a watchlist, click on the three lines that are positioned on the top left-hand corner next to the word 'Market', where a drop down menu will appear. Click on the % Range buttons to activate it.
What is % Range?
This indicator is intended to indicate the price range a product has had during the trading session and is calculated in the following way:
% Range= (High price – Low price) / Mid price
By dividing the range (the difference between the high and the low prices) by the mid-price (the current market value of an asset) the value we get is a how much the range of the trading session is over the mid-price, as a percentage. The higher the figure, the higher the volatility during the trading session, and potentially a greater opportunity to take advantage of price movements.
If the price has seen little movement, the highs and lows will be close together, meaning that the difference between the two will be small and will represent only a small percentage of the mid-price. If, on the contrary, the range for the trading session is very wide, the value will represent a higher percentage of the mid-price, therefore indicating that there has been higher volatility.
Advantages of % Range over % Change and Range
% Change tells you the current difference in price as a percentage over the closing price of the previous day.
It is a good measure to understand where the current price stands in regard to where it closed in the previous session.
However, if a certain asset experienced high volatility during the session but then came back to where it closed the previous day, it will not give any insight of the volatility it has experienced.
Range is a good measure of volatility, but the amount of points between the high and low price can be more or less significant depending on the price of the product.
For example, a 200 point range is not the same for a market priced at around 400 than to a market priced around 12000.
% Range overcomes this as it factors in the price of an asset by brining it's mid-price into the equation. The lower the mid price, the more significant price movements will be.
Turning on FX swap bid/offer
When trading currency pairs, if a position is held through 10pm, it will incur an overnight funding charge. This charge is based on the interest rate differential between the two currencies in the pair, where you receive interest in the currency you buy and pay interest on the currency you sell. Swap rates also apply to cryptocurrencies and spot gold, silver, platinum or palladium.
Based on client feedback we have now added these overnight funding charges to the platform. Please keep in mind that they are indicative figures. These swap rates are viewed from a watchlist. Once you have an FX pair on the watchlist, by clicking on the three lines that are positioned on the left-hand corner next to the word 'market', a drop down of columns will appear. Click on the swap bid and swap offer buttons to activate them.
What does this mean for me?
If GBPUSD was quoted as 0.22 / -0.85 then the 0.22 would be what you receive if you are short, and the 0.85 would be what you pay if you are long. You then need to do the trade size times this value.
For example a spread bet of £3/pt on the short trade would result in a credit to your account of 66p (which comes from 0.22 x £3). If you have a CFD account and you're holding a single $10 contract long, you would pay $8.50 per night (which comes from 1 contract x $10 x 0.85).
Where does this figure come from?
The figure is shown in points and depending on the currency you hold and the direction of your trade you can either earn or pay a premium, keeping in mind that there is an IG charge of 0.3% (0.8% for mini contracts and spread bets) included in the calculation. If you are long on a currency pair, you will need to focus on the swap offer, and if you are short you will focus on the swap bid.
If the swap is a positive number, you will be credited, because the interest rate on the currency you are buying is higher than the interest rate on the currency you are selling. If the rate is a negative number you will be charged, because the interest rate on the currency you are buying is lower than the interest rate on the currency you are selling.
If the interest rate on the euro is 0.25% and the interest rate on the USD is 2.75% and you buy EURUSD, you will be receiving 0.25% but paying 2.75%, and will be left with an interest rate differential of 2.5 points (excluding the IG change).
Let us take EURUSD as a worked example. We will need two figures for our calculation, the underlying market swap rate (known as the Tom/Next rate, which is provided by the banks), as well as the current spot rate of the currency pair at 10pm. The below figures are indicative for this calculation.
An example of the underlying 'Tom/Next' rate for EURUSD: 0.34 / 0.39
An example of today's Spot FX rate for EURUSD at 10pm UK time: 1.0650
Once we have the Tom/Next rate, we take the 10pm EURUSD spot rate (in points) and multiply by IG's charge of 0.3% (or 0.8% for CFD mini or Spread Betting deal), which is then divided by 360 days to get an overnight value.
= (10650 x 0.3%) / 360
= 31.95 / 360
This is then applied to the underlying market quote of 0.34 / 0.39
= 0.34 - 0.08875
= 0.39 + 0.08875
This then gives us our overnight funding rate, inclusive of IG charge, of 0.25 / - 0.48. The '˜Offer' is negative, because currently there is a higher interest rate on USD than there is on EUR. Therefore, buying the pair would leave you paying a larger USD interest vs receiving a smaller EUR interest.
E.g. If you were long one main lot, you would do 'Number of Contracts x Contract Size x Tom Next Rate'. Using the information above, if you were long one main lot, your 'Daily FX Interest' would be: 1 x $10 x - 0.48 = $4.80 charge per night. (Conversely if you were short, you would receive $2.50 per night).
Important factors to note
FX settlement of T+2 means that if you hold your trade through 10pm Wednesday (UK Time) then you'll need to incorporate the weekend into the calculation, and therefore you'll have an 'FX Interest Charge' of 3 days. This is because currency can't settle at the weekend, and the new spot rate would therefore fall on a Monday. It also follows that if you hold through 10pm on a Friday, you only receive a 1 day charge (even though you have to hold through three days before you can close the position).
Settlement of FX can't take place on public holidays. Therefore, over periods such as Christmas or Easter, or public holidays such as Martin Luther King Day or Thanksgiving, you may see interest charges for a variable number of days.
Some currencies trade on a T+1 basis, most notably USDCAD, USDTRY and USDRUB.
I'm happy to announce that you can now add drawings to the indicator study area both on desktop and mobile of the IG charts. This new functionality has been developed on the back of client feedback submitted to Community, from within the dealing platform, and directly with our Trading Services and client facing teams. If you have any other requests, please add them in the comment section below and we'll make sure the charting dev team and product owners see them.
You can now draw on indicators
For instance, get more insight from your RSI indicator by drawing a trendline directly on the study area. The ability to draw on these indicators, such as MACD and volume, opens up a number of new options for technical analysis. Trends, for example, can add granular insight into market dynamics and can help improve the accuracy of your TA and strategy.
But that's not all...
added the measure tool to the mobile charts and made it persistent on your screen so that it does not disappear when you tap or click away.
improved the usability of the charts so that you cannot move your drawings by mistake when moving your charts sideways. To move a drawing, you would need to explicitly select it first.
improved the general rendering performance of these drawings.
Coming very soon!
we've added the option to activate or deactivate the snapping on the candles. This should be rolled out around mid October.
All the best and happy trading
IG Community Moderator Team
I just wanted to update all Community members to let them know that we have recently reduced the minimum bet sizes on some key indices, commodities, and FX markets. This has been done for both UK spread betting accounts and European CFD accounts.
What are the minimum bet sizes for indices, commodities and FX on IG? Correct as of 6th September 2018 but subject to change
A key aim of Community is to keep a two way dialogue open between our client base and those on our trading services support team, core dealing and developer teams. The decision to reduce minimum bet sizes across these markets has in part been due to feedback received from a number of our clients and those on Community. A big thank you to those who have shared their thoughts on this over the last few weeks.
Please feel free to continue to add feedback and suggestions on Community at any point. If you have any feedback on this specific change please feel free to add it below.
All the best
IG Community moderator team
Three new crypto assets
We are pleased to announce that you can now trade three new cryptocurrencies on our platform - EOS, Stellar and NEO. You should be able to see these on the CFD and spread betting leverage accounts under the 'Cryptocurrencies' header on the left hand side as well as on mobile. You can't trade these on a share dealing, ISA or smart portfolio account.
Key contributors to the recent launch were IG Community members who participated in a poll and picked which new crypto assets they were most interested in. The results can be seen on the right, notably Stellar, EOS and NEO taking the lead, and whilst other factors were involved in the decision making process, I hope this helps show the importance of customer feedback.
We have given a quick overview of EOS, Stellar and NEO below, but the Community moderation team just wanted to thank those on Community for continuing to share their feedback. Please feel free to help shape the future of IG by submitting your own thoughts and opinions - every feedback item is reviewed and where appropriate passed on to the correct developer team.
Why trade EOS, Stellar and NEO with IG?
New crypto assets can be traded throughout the week and over the weekend*.
Go short as well as long on all crypto markets.
Great liquidity with a reputable, regulated leverage provider you can trust where your funds are held in segregated bank accounts and protected by a variety of government schemes depending on your residency.
EOS, NEO, and Stellar have a high position in China’s latest cryptocurrency ranking list.
You can now trade this months top five most globally discussed alt-coin crypto assets with IG (as well as the grandfather of all cryptocurrencies bitcoin, it's fork bitcoin cash, and two crypto specific crosses ether/bitcoin and bitcoin cash/bitcoin).
Market cap (as of 21st Aug) - $4,400,000,000 USD
Circulating supply (as of 21st Aug) - 906,245,118 EOS
Total supply - 1,006,245,120 EOS
EOS is a blockchain platform for the development of decentralised apps, similar to ethereum in function. EOS aims to combine the best features and promises of the various smart contract technologies (such as the security of Bitcoin and the computing support of ethereum) in a single simplified scalable platform. A key goal is to build a blockchain platform that can securely and easily scale to thousands of transactions per second. Recently Block.one announced that they are committed to investing over $1B into funds focused on the growth of the EOS in the blockchain economy.
An interesting event in the Crypto-world is China’s blockchain ranking this month, which put EOS on top: The new ranking, created by two institutions funded by the Chinese government, is known for rating public blockchain networks based on their application and technology, and has chosen EOS as the current top performing blockchain network in the world, pushing back the previous leaders ethereum and bitcoin. Additionally, this month the ranking placed tokens and other major cryptocurrencies like NEO and Stellar ahead of the previously dominant cryptocurrencies.
Market cap (as of 21st Aug) - $4,061,000,000 USD
Circulating supply (as of 21st Aug) - 18,772,926,091 XLM
Total supply - 104,224,393,646 XLM
Stellar is open-source, distributed payments infrastructure - a platform, which aims to unite banks, payments systems, and users. In July, Stellar became a top performing crypto asset in its class with 40% gains. According to crypto analysts, Stellar is currently preparing for a wider adoption on top of its blockchain platform, described as “the best competitor to ethereum's platform aspirations” (SA, August 2018). It currently has several projects worth noting utilising its blockchain, including its flagship partner (and possible the reason for such significant gains in July), IBM. Additionally, it was the first blockchain to receive Sharia Certification.
Market cap (as of 21st Aug) - $1,168,000,000 USD
Circulating supply (as of 21st Aug) - 65,000,000 NEO
Total supply - 100,000,000 NEO
NEO is a blockchain platform that facilitates the development of digital assets and smart contracts. As a cryptocurrency, it is designed to build a scalable network of decentralized applications. The base asset of the NEO blockchain is the non divisible NEO token which generates GAS tokens that can be used to pay for transaction fees generated by applications on the network.
The main goal of NEO is to become a digital, decentralised and distributed platform for non-digital assets, through the use of “Smart Contracts.” This means that its goal is to become a digital alternative for asset transfers that are currently non-digital. An example, given by members of the NEO team, is paying rent using a smart contract, being automatically triggered once a month, instead of setting up a bank payment. Through a distributed network, NEO aims to create a "Smart Economy".
All three of these new crypto assets are now available on your trading platform and the charts are in the process of being respectively backdated. Please note that EOS and Stellar are quoted in cents, whilst NEO is quoted in dollars. You can see more information and all contract details on the Help and Support portal. Please visit your respective portal, however UK clients can see NEO, Stellar and EOS contract details here.
*Markets close at 10pm on Friday night (UK time), then reopen on Saturday at 4am (UK time).
IG Product Update July 2018
We recently made a post on Community showcasing a number of ways you can leave feedback and suggest improvements regarding our products and services. I wanted to follow up with our first ever ‘Product Update’ post so you can see some of the recent improvements we have made on the back of our continued two way communication which has helped IG become the global leader.
The recent updates include,
Partially close positions via charts
Market name watermarks for all charts
New ether/bitcoin (ETH/BTC) crypto pair (and vote on which NEW crypto asset you are most interested in)
Changes to weekend overnight funding
An improved way to get in contact with Trading Services
Partially close positions via charts
This brand new feature is now available on charts for both the web trading platform and on mobile. When ‘1-click dealing’ is not enabled you will be able to confirm whether or not you want to close the whole position, or to partially close via a pop up dialogue box. To use this functionality click 'close' (1) on the chart, change the 'Sell' value (for example in this screenshot you can change 4 to 2 to only close half the position), followed by 'Submit'. The window will show the ‘Closing P&L’ as well as the ‘Margin Returned’.
Market name watermarks for all charts
To add clarity and ease of use it is now possible to display the name of the market in the background of the charts. This feature is disabled by default but can be activated from the “customise appearance” menu which is brought up by right clicking on the chart, ticking the “show watermark” checkbox, and clicking 'Apply'. Once activated every charts will start showing the market name. The watermark will also be displayed on the image produced using the “export chart” option.
This should be an incredibly useful feature for those who have a number of charts open at the same time, as well as those who share their chart set ups online, with friends, and on IG Community.
New ether/bitcoin cryptocurrency pair
The ETH/BTC pair has been a tradable cryptocurrency asset on the IG platform for a couple of months and is calculated by taking the mid-price of ether and dividing it by the mid-price of bitcoin. We then adjust the decimal (in much the same way as we do for our FX pairs) to make the number easier to trade on the IG platform. A single point is anything to the left of the decimal.
Ether price: 440 USD Bitcoin price: 6150 USD ETH/BTC: 440 / 6150 = 0.07154 IG platform price: 715.4 One point means: A price move from 715.4 up to 716.4 (or down to 714.4) would be one point.
This is a great addition to our cryptocurrency offering as it gives a new way to gain exposure to the sometimes volatile market conditions of virtual currencies. Unlike trading other highly correlated cryptos, the ETHBTC pair gives a different trading opportunity which trend followers, technical analyst, and fundamental traders alike may enjoy.
We are also looking to our IG Community members and other IG clients to see which new crypto asset they are interested in (which IG doesn't currently offer). You can check out this poll to vote on which new crypto asset you are most interested in. Feel free to add comments and questions to the post if you would like to chat further.
Changes to weekend overnight funding
We have also changed overnight funding on cryptocurrency positions held over the weekend. Previously, we were charging three nights funding on Wednesday to account for the weekend (in the same way as the majority of conventional FX pairs are calculated on a T+2 basis), but seeing as we offer these markets on Saturday and Sunday it is more appropriate to charge on a daily basis.
We will also begin charging overnight funding for weekend index positions held through 10pm (UK time) Saturday and Sunday. The charges will be calculated in exactly the same way as our weekday indices. It’s also worth noting that anyone with AUD denominated contracts will be charged based on their positions at 10pm (UK time).
An improved way to get in contact with Trading Services
If you have ever had a query relating to your IG account, your trade activity, or the financial markets then it’s likely you’ve spoken to one of our Trading Services representatives. Over the last couple of years we have also rolled out IG Academy, a Help and Support Centre, and a new IG Community to better answer your questions.
Recently we have rolled out a brand new ‘Contact Us’ page on IG.com. This page contains a web browser contact form which will automatically allocated your contact query to the correct department, increasing the speed of a resolution and reply.
I hope you find the above updates useful.
You can find out how to submit feedback to IG here if you want to continue to help shape the future of IG.
Any questions, just ask.
Why your feedback matters
Here at IG we want to make sure your suggestions help shape our direction and future. We appreciate that the best businesses are built around two-way communication with clients. That's why we provide a number of different ways for clients to quickly and easily talk to us. There is nothing worse than submitting feedback and feeling like your comments and suggestions have been jettisoned into the void of some unread inbox.
We want to take this opportunity to lay out how you can easily submit feedback, a few things we do on a daily basis with those communications, and finally a few recent instances of how we're reacted to things our clients have told us.
How to submit feedback to IG
Dealing Platform: If you're logged into the platform you'll notice a 'quick feedback' option in the top right hand corner under 'Help'. When you submit your comments our systems will automatically book that against your account and file it in a report which we periodically collate and send to the relevant parties.
Community: One of the easiest ways to submit feedback is via the IG Community. If you head over to the forums page you'll notice a 'Suggestions' section where you can have a search to see if your idea has been submitted before. If it hasn't you can simply start a new topic, pop in your request, and post it publically on Community.
The best thing about this being public is that if other clients are also looking for the same thing, they can up vote your suggestion or add a comment. The more clients that want something, the higher the likelihood of it happening. Reports will be collated and passed to the relevant teams.
Direct Message: While the methods described above are generally easier, you may sometimes want to send us a direct message. You can check out our Contact Us page to send a message via a browser contact form.
A few things we do with your feedback
Daily feedback reports: When a feedback item comes into our client facing trading services team we first see if any immediate action is required (e.g. if there is an easy resolution or different way to get the same desired result). We then tag the contact with a 'feedback' tag. All items tagged in this way are collated daily and sent to the appropriate business owners. Staff with various specialisms, from those who deal with user experience to our charting developers and data scientists, receive these reports.
Steering committees: Client feedback is also fed directly back to the appropriate areas within the business via meetings set up to decide the rollout roadmap for specific products. We also regularly meet with third party vendors such as Pro Real Time or Signal providers to discuss feedback points and figure out how to resolve any client pain points.
Client communication meetings: Every couple of weeks our communication teams meet with client-facing managers. Both trading services and our dealing desk give an update regarding inbound contacts and the wider market movements, and any client feedback (direct or implied) is discussed.
Examples of recent changes due to client feedback
All-sessions chart data: A pain point for clients was the bad spikes on all session pre-market data for big stocks like Apple, Amazon etc. A working group including representatives from the shares desk, our trading services technical support team, and pricing, implemented some solutions to filter the bad data, and correct historical data.
Almost all chart updates on the new platform: The charts roadmap is strongly influenced by client feedback. Things like customisable colours, new drawings, extra Fibonacci levels, and features like the dark theme, have all been implemented thanks to feedback from our clients.
PRT Wizards: We get a lot of clients telling us that using Pro Real Time for the first time can be quite difficult because of the flexibility, complexity, and customisation options of the charts. Pro Real Time has now implemented walkthrough wizards to guide clients through using PRT for the first time (and for specific features like customising deal templates).
Keep an eye out for product updates
Not every suggestion we receive can be implemented as we need to balance the business roadmap with client feedback and requests, but every feedback item will be documented and reviewed by the appropriate team.
We also have a brand new 'Products Update' blog on Community where we will be updating all clients on recent rollouts and additions to the IG platform. Some of these changes will be implemented as a direct result of your feedback, so please make sure you keep your comments coming using the above methods.
All the best
IG Community Moderator Team
Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 81% of retail investor accounts lose money when trading spread bets and CFDs with this provider. You should consider whether you understand how spread bets and CFDs work, and whether you can afford to take the high risk of losing your money. Professional clients can lose more than they deposit. All trading involves risk.
The value of shares, ETFs and ETCs bought through a share dealing account, a stocks and shares ISA or a SIPP can fall as well as rise, which could mean getting back less than you originally put in. Past performance is no guarantee of future results.
CFD, share dealing and stocks and shares ISA accounts provided by IG Markets Ltd, spread betting provided by IG Index Ltd. IG is a trading name of IG Markets Ltd (a company registered in England and Wales under number 04008957) and IG Index Ltd (a company registered in England and Wales under number 01190902). Registered address at Cannon Bridge House, 25 Dowgate Hill, London EC4R 2YA. Both IG Markets Ltd (Register number 195355) and IG Index Ltd (Register number 114059) are authorised and regulated by the Financial Conduct Authority.
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