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Can’t see open position


pravid17

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I am Not able to see open positions. The customer hotline is also not working.  What is the issue. Rectify ASAP. 

here, been trying to close my position,  but cnt see my open  trades.

How can we rely on such a platform where we can't reach out to customer support? Our money seems to be in risk.

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1 minute ago, MaxwellBond said:

SAME THE NUMBER OF ISSUES WITH IG OS HIGHLY CONCERNING - SHOULD WE GO TO THE AUTHORITIES.

THEY ARE IMPACTING US FINANCIALLY WHEN WE CAN SEE OPEN POSITIONS OR TRADE.. PLUS THE PHONE LINE HASNT BEEN ANSWERED IN OVER A WEEK. ???????????/

 

APPALLING

How can we rely on such a platform where we can't reach out to customer support? Our money seems to be in risk.

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THIS IS IG STATEMENT - THATS A GREAT HELP - NOT - TRY ANSWERING YOUR PHONES..Intermittent issues with viewing positions on platform
 
 
Update - We are continuing to investigate this issue.
May 22, 05:25 UTC
Investigating - We are currently aware of an intermittent issue where positions are not appearing on the platform. This is being investigated by our Incident team at the highest priority. If you need to place a trade or edit a position, please contact us at 0800 409 6789 (UK), 1800 601 734 (AU), +65 6390 5118 (SG) or +27 10 344 0053 (ZA)
May 22, 05:20 UTC
Edited by MaxwellBond
THESE NUMBERS DONT EVEN RING??? WTF TRIED THE AUSTRALIAN NUMBER AND IT CUTS OFF CONTINUALLY DOESNT EVEN RING
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1 minute ago, Ignored said:

Why are we having this issue? Yesterday the platform was having issues on displaying everything. Today we can't view our open positions, let alone edit it...

Totally lost control. its distressing to see profitsturning to losses

 

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9 minutes ago, pravid17 said:

I am Not able to see open positions. The customer hotline is also not working. 

What is the issue. Rectify ASAP. 

SAME THE NUMBER OF ISSUES WITH IG IS HIGHLY CONCERNING - SHOULD WE GO TO THE AUTHORITIES.

THEY ARE IMPACTING US FINANCIALLY WHEN WE CAN SEE OPEN POSITIONS OR TRADE.. PLUS THE PHONE LINE HASNT BEEN ANSWERED IN OVER A WEEK. ???????????/

 

APPALLING

Edited by MaxwellBond
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9 minutes ago, pravid17 said:

I am Not able to see open positions. The customer hotline is also not working. 

What is the issue. Rectify ASAP. 

Same here , pls solve it ASAP 

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1 minute ago, MaxwellBond said:

SAME THE NUMBER OF ISSUES WITH IG IS HIGHLY CONCERNING - SHOULD WE GO TO THE AUTHORITIES.

THEY ARE IMPACTING US FINANCIALLY WHEN WE CAN SEE OPEN POSITIONS OR TRADE.. PLUS THE PHONE LINE HASNT BEEN ANSWERED IN OVER A WEEK. ???????????/

 

APPALLING

What has happened again?????? 

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Guest nono
13 minutes ago, pravid17 said:

I am Not able to see open positions. The customer hotline is also not working. 

What is the issue. Rectify ASAP. 

I also can not see the open position, what is happened to the account? Yesterday it was suddenly noted that the market is closed. Why?

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Guest angry trader

same story! no open positions visible on mobile or web trading platform. Have taken screenshot to prove but doubt anything would come of it. 

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Me too having the same issue. Highly unstable platform and 0 support. Our monies is at risk. Can we cliam from IG for our losses? Better start looking for another broker. Saxo capital customer support is way much better than IG. 

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How can you be providing us a service and we cant get through to the telephone lines nor see our postions on the screen. They basically want us to lose our funds and then they open it back up again. This is highly unfair.

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6 minutes ago, MaxwellBond said:

SAME THE NUMBER OF ISSUES WITH IG IS HIGHLY CONCERNING - SHOULD WE GO TO THE AUTHORITIES.

THEY ARE IMPACTING US FINANCIALLY WHEN WE CAN SEE OPEN POSITIONS OR TRADE.. PLUS THE PHONE LINE HASNT BEEN ANSWERED IN OVER A WEEK. ???????????/

 

APPALLING

we should consider that and also contactoing media, if IG doesn't refund us for all our losses. 

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