Can’t see open position

[pravid17]

I am Not able to see open positions. The customer hotline is also not working. 

What is the issue. Rectify ASAP. 

[Elements50]

Cant get through. Cant trade. Is IG compensating us?

[ForexArchitect]

Same issue here. Need to open an account with another broker for contingency. 

[Elements50]

Just now, Caseynotes said:

https://status.ig.com/

We need STATUS details on COMPENSATION. 

[MaxwellBond]

1 minute ago, Caseynotes said:

https://status.ig.com/

LAUGHABLE I CALLED THAT AUSTRALIAN NUMBER AND IT HANG UP ON ME. DOESN'T EVEN ANSWER

 

Edited May 22, 2020 by MaxwellBond

[MaxwellBond]

THIS IS IG STATEMENT - THATS A GREAT HELP - NOT - TRY ANSWERING YOUR PHONES..Intermittent issues with viewing positions on platform

 

 

Update - We are continuing to investigate this issue.
May 22, 05:25 UTC

Investigating - We are currently aware of an intermittent issue where positions are not appearing on the platform. This is being investigated by our Incident team at the highest priority. If you need to place a trade or edit a position, please contact us at 0800 409 6789 (UK), 1800 601 734 (AU), +65 6390 5118 (SG) or +27 10 344 0053 (ZA)
May 22, 05:20 UTC

Edited May 22, 2020 by MaxwellBond
THESE NUMBERS DONT EVEN RING??? WTF TRIED THE AUSTRALIAN NUMBER AND IT CUTS OFF CONTINUALLY DOESNT EVEN RING

[Ignored]

Why are we having this issue? Yesterday the platform was having issues on displaying everything. Today we can't view our open positions, let alone edit it...

[33JMATH]

Hi, I cannot see my open positions. As a result I cannot close or edit stops. Please fix asap

[Elements50]

1 minute ago, Ignored said:

Why are we having this issue? Yesterday the platform was having issues on displaying everything. Today we can't view our open positions, let alone edit it...

Totally lost control. its distressing to see profitsturning to losses

 

[Rio868]

yes same. this is the 2nd time in 24hrs....whats going on??????

 

[Tesmondloke]

37 minutes ago, pravid17 said:

I am Not able to see open positions. The customer hotline is also not working. 

What is the issue. Rectify ASAP. 

Same here I can't do anything at all

[ForexArchitect]

I’m going short IG.

[Areyousure]

here, been trying to close my position,  but cnt see my open  trades.

[EdwardC]

I am also unable to see or amend my position.

Margin and p/l is still there?? Please fix

[Grande]

Better look for another broker. Saxo customer support response is definitely better than IG. 

[Guest Confused]

I cant see my open positions either and hot line is not working

 

[Guest SAINI]

Same issue here, No one is answering customer help line

[MaxwellBond]

9 minutes ago, pravid17 said:

I am Not able to see open positions. The customer hotline is also not working. 

What is the issue. Rectify ASAP. 

SAME THE NUMBER OF ISSUES WITH IG IS HIGHLY CONCERNING - SHOULD WE GO TO THE AUTHORITIES.

THEY ARE IMPACTING US FINANCIALLY WHEN WE CAN SEE OPEN POSITIONS OR TRADE.. PLUS THE PHONE LINE HASNT BEEN ANSWERED IN OVER A WEEK. ???????????/

 

APPALLING

Edited May 22, 2020 by MaxwellBond

[Guest TCS]

9 minutes ago, pravid17 said:

I am Not able to see open positions. The customer hotline is also not working. 

What is the issue. Rectify ASAP. 

Same here , pls solve it ASAP 

[Quacker]

yep, this is fantastic... 🤬

[Elements50]

1 minute ago, MaxwellBond said:

SAME THE NUMBER OF ISSUES WITH IG IS HIGHLY CONCERNING - SHOULD WE GO TO THE AUTHORITIES.

THEY ARE IMPACTING US FINANCIALLY WHEN WE CAN SEE OPEN POSITIONS OR TRADE.. PLUS THE PHONE LINE HASNT BEEN ANSWERED IN OVER A WEEK. ???????????/

 

APPALLING

What has happened again?????? 

[thecrappest]

I have the same issue, the platform has been having issues since last night, it seemed to be working, now I am cannot see or manage any positions.

[saritasingh]

1 minute ago, MaxwellBond said:

SAME THE NUMBER OF ISSUES WITH IG OS HIGHLY CONCERNING - SHOULD WE GO TO THE AUTHORITIES.

THEY ARE IMPACTING US FINANCIALLY WHEN WE CAN SEE OPEN POSITIONS OR TRADE.. PLUS THE PHONE LINE HASNT BEEN ANSWERED IN OVER A WEEK. ???????????/

 

APPALLING

How can we rely on such a platform where we can't reach out to customer support? Our money seems to be in risk.

[aquaman2000uk]

Same here  ....  Dire

[d9nys]

I cant see no open positions and feel like a few of us are been targeted. My feiend with less funds can see his one. and they are not answerinf their phone either. This is a joke

[Guest nono]

13 minutes ago, pravid17 said:

I am Not able to see open positions. The customer hotline is also not working. 

What is the issue. Rectify ASAP. 

I also can not see the open position, what is happened to the account? Yesterday it was suddenly noted that the market is closed. Why?

[Guest angry trader]

same story! no open positions visible on mobile or web trading platform. Have taken screenshot to prove but doubt anything would come of it. 

[MaxwellBond]

2 minutes ago, saritasingh said:

How can we rely on such a platform where we can't reach out to customer support? Our money seems to be in risk.

HAS ANYONE SPOKEN TO CUSTOMER SERVICE IN THE LAST WEEK!!

 

[Grande]

Me too having the same issue. Highly unstable platform and 0 support. Our monies is at risk. Can we cliam from IG for our losses? Better start looking for another broker. Saxo capital customer support is way much better than IG. 

[d9nys]

How can you be providing us a service and we cant get through to the telephone lines nor see our postions on the screen. They basically want us to lose our funds and then they open it back up again. This is highly unfair.

[Areyousure]

6 minutes ago, MaxwellBond said:

SAME THE NUMBER OF ISSUES WITH IG IS HIGHLY CONCERNING - SHOULD WE GO TO THE AUTHORITIES.

THEY ARE IMPACTING US FINANCIALLY WHEN WE CAN SEE OPEN POSITIONS OR TRADE.. PLUS THE PHONE LINE HASNT BEEN ANSWERED IN OVER A WEEK. ???????????/

 

APPALLING

we should consider that and also contactoing media, if IG doesn't refund us for all our losses.