Can’t see open position

[xyz]

I am Not able to see open positions. The customer hotline is also not working. 

What is the issue. Rectify ASAP. 

[sun123]

If you execute an equal and opposite trade, it will close your position. Then you can withdraw your cash the he’ll out of there. I’m done with IG index, closing my account and then shorting them. 

[Guest Bhatia V]

This is unacceptable. What's their liability for the losses or profits not earned on the trades that we cannot close????

VERY DISAPPOINTING.. I am hold for over almost half an hour now

[AshishGandhi]

Can’t see open position

[Guest Angela]

Same here!!!

Both provided phone numbers are not working 

I am totally stressed out 

[dmedin]

'We are aware of an intermittent issue'

How about becoming aware of how sh!t your platform is and fixing it?

[lestheman123]

i **** **** angry.....how can this be happening? profits turn to losses....what are the compensation for us we need to know

[takrem]

I can't see my position it's a joke I've had problems since yesterday is there any one ti go to out side of them to complain 

[MrBR]

Yes, all my positions are now gone and the customer service number is not working. WTF.

[takrem]

32 minutes ago, pravid17 said:

I am Not able to see open positions. The customer hotline is also not working. 

What is the issue. Rectify ASAP. 

 

[ChrisUK]

I'm in the same position. Open buy position on US Crude Oil. Not showing in my positions. Losing money and can't close the trade. Tried calling the two UK numbers and couldn't get through. 

 

I suddenly have MAJOR TRUST ISSUES WITH IG. 

 

COMPENSATION NEEDED!

[Winnie]

That's Fxxx. 2 deals forced to close because I cannot amend the closing position. Lost $1000 on that. If I could amend the closing position I wouldn't happen 

[Guest Phil]

Mine have gone too. No reply on support line

[Guest RJR333]

Platform is not working, cant see any of my open positions or amend stops? what going on?

[Elements50]

We need compensation. It's definitely not our error or fault.

[lestheman123]

if there is no compensation for this outage i gonna complain to MAS ..this is **** annoying..

[RJR333]

Yeh same here 

 

The system is a mess certainly doesn't give me much confidence in our funds...

[Landcruiser]

Unable to amend orders ??????

[MaxwellBond]

[Areyousure]

10 minutes ago, MaxwellBond said:

LAUGHABLE I CALLED THAT AUSTRALIAN NUMBER AND IT HANG UP ON ME. DOESN'T EVEN ANSWER

 

samehere. Will IG refund us our lost money?

[MaxwellBond]

Just now, MaxwellBond said:

MY IG is NOT OPERATIONAL !!!!

[Shanghaipha]

Having the same issue here 

First the app is down for a few hours and now my open positions can't be viewed. 

Unacceptable that when you try to call the contact number it is unavailable when advertised as 247

[Guest System crash]

I could not close position as my open order missing. Happened to have at least hundred bucks profit. I would like to demand compensation.

[60chev]

Android app showing open possies now

 

[RobG]

I can see mine now...

[Winnie]

They hang up all calls immediately.  I worried my money in my account 

[MaxwellBond]

THAT OUTAGE PERIOD HAS COST ME MONEY..

STILL I DONT SEE OPEN POSITIONS ONLY NEW TRADES THAT PROBABLY WONT EXECUTE AN THE TIME FOR THAT TRADE PASSED DURING THE OUTAGE

 

Edited May 22, 2020 by MaxwellBond

[Winnie]

It's too late. I can see positions now but already miss the trading hour after 4pm in Australia market.  FXXX. Sxx!!!!

[thecrappest]

10 minutes ago, Winnie said:

That's Fxxx. 2 deals forced to close because I cannot amend the closing position. Lost $1000 on that. If I could amend the closing position I wouldn't happen 

Exactly the same issues I had.

[satmina]

I am having the same issue here. Can't see my position. This is a ridiculous. Who will compensate our loss?

Edited May 22, 2020 by satmina

[Winnie]

Althought can see now already too late. 2 Hk Shares couldn't amend closing position and 1 Australia shares cannot sell becux after 4pm trading time . Compensate my money or go ASIC sue you