I’m having problem with login!

[Time to learn]

When the US stock market opened. My IG account logout and I can’t login anymore. I’m receiving the message I have to phone IG but their numbers are busy. 
 

Anyone having same problem as me, they can’t login?

[nkingy2003]

Yes I am also having this trouble. I've changed my password successfully and managed to log in to this forum, but I keep getting an 'unexpected error' message when trying to login. The two numbers it suggests calling just cut me off straight away.

This is only my second day with IG and I need to make some trades within the next hour or so. I hope this isn't a common theme with IG? Don't rate the support at the moment, hopefully this is just a one off.

[NZ13]

Yes same problem here.

No access on either app or desktop or via phone lines.

It's not good enough given the market volatility at the moment!

[Time to learn]

This is very frustrating!

[cfpavon]

Same problem!

[Yuppie13]

same here...

[jim7519]

beyond frustrating

[Ricc73]

I can't log in either.... I've lost money as I can't close deals. The app & the webpage is down. What the hell is going on? 

[MRDoctor]

I assume its down for everyone.  30 mins now.

I wrote to them th elast time they had a big blow up, and asked why they dind't have a secondary server that uaotmatically kicks in.  They avoided answering me.  Clearly they completely ignored professional advice and stil have no backup service. It's disgraceful, unprofessional, and simply stupid.  It only goes down when things are going crazy, which is precisely the time the backup server is required.   I've always been a big supporter of IG, but their lack of action when given WISE advice, shows they have a serious management issue. 

[daridstocks]

Totally Agree this is just ****.

 

 

[Ricc73]

I've emailed them & just a generic reply to come to the community page ffs.

I've lost / losing money!!!

[Time to learn]

3 minutes ago, MRDoctor said:

I assume its down for everyone.  30 mins now.

I wrote to them th elast time they had a big blow up, and asked why they dind't have a secondary server that uaotmatically kicks in.  They avoided answering me.  Clearly they completely ignored professional advice and stil have no backup service. It's disgraceful, unprofessional, and simply stupid.  It only goes down when things are going crazy, which is precisely the time the backup server is required.   I've always been a big supporter of IG, but their lack of action when given WISE advice, shows they have a serious management issue. 

I don’t believe is the saver!

Edited January 27, 2021 by Time to learn

[CharlotteIG]

Hey all,

We’re currently investigating reports of issues accessing our platforms. We apologise for any inconvenience. We hope to get this sorted as soon as possible. 

All the best 

[daridstocks]

Are you for real ?

We are not dealing ice cream here its our hard earned money on stake now.

Will you ever compensate us ?

 

 

[Gandolf]

It's not merely "inconvenience" - losing lots of money because can't close deals!!

[Caseynotes]

''Platform access

Investigating - We’re currently investigating reports of issues accessing our platforms. We apologize for any inconvenience and will post another update as soon as we learn more.''
Jan 27, 14:42 UTC

 

Updates posted here;

IG Status

[Noob_lee]

Of all days, this has to happen when markets are going wild....

[Time to learn]

I have got this one from MarketWatch:

Disruptions reported at multiple brokerages as GameStop, AMC surge
Disruptions were reported at several major retail brokerages Wednesday morning, following the speculative surge of interest in companies including GameStop  and AMC Entertainment , as well as a big drop in the major stock-market indexes including the S&P 500 . The website Downdetector reported disruptions to TD Ameritrade, Robinhood, E-trade, Charles Schwab, Fidelity Investments, Interactive Brokers and Vanguard, as well as the Reddit message board that has triggered much of the activity

[BPBean]

Yes, locked out of share dealing and ISA.

Managed to get to a screen that looked like the old trading platform but it had not data on it and wasn't showing any open positions.

I stand to lose a fair amount of capital here on a volatile trade.

[BPBean]

1 minute ago, Time to learn said:

I have got this one from MarketWatch:

Disruptions reported at multiple brokerages as GameStop, AMC surge
Disruptions were reported at several major retail brokerages Wednesday morning, following the speculative surge of interest in companies including GameStop  and AMC Entertainment , as well as a big drop in the major stock-market indexes including the S&P 500 . The website Downdetector reported disruptions to TD Ameritrade, Robinhood, E-trade, Charles Schwab, Fidelity Investments, Interactive Brokers and Vanguard, as well as the Reddit message board that has triggered much of the activity

Sadly doesn't help us.

[TradeMark]

Not very impressed, also stuck in a trade I can do nothing about and the "24 hour" help chat, emails and phone response is overwhelmingly underwhelming which is polite speech for fishing ridiculous!

[MRDoctor]

The action of a few stocks, no matter how crazy or extreme in movement and volume should absolutely NOT bring dow the whole platform. Sorry, but this is like saying we are still using Windows 95.  Windows 10 allows an app to crash and keep it contained and not cause a BSOD any more.  And this is PRECISELY how trading platforms should be designed these days.  Clearly they are not.  

[Caseynotes]

13 minutes ago, daridstocks said:

Are you for real ?

We are not dealing ice cream here its our hard earned money on stake now.

Will you ever compensate us ?

 

 

Over the years IG has a good reputation for compensation where approp.

Take screen shots throughout.

[jlz]

https://www.cnbc.com/2021/01/27/fed-chairman-powell-will-try-to-soothe-markets-but-that-may-not-work.html

 

[TradeMark]

I realize that there's probably a mountain of small print protecting IG from any claim for losses here BUT I do believe the very least they could do is reimburse people for the costs of their guaranteed stop loss premium because I make a POINT of personally physically exiting my trades to avoid that premium and now their platform failure is entirely responsible for that loss specifically?? Do they or have they ever done such??

[Caseynotes]

IG Status

[MRDoctor]

If the issue occurred across multiple platforms and brokers, then that is really odd.  DOW down 400 is nothing.  No idea what would cause multiple platforms/firms to crash, but implies a broad internet issue, or perhaps even some kind of co-ordinated world wide attack on all the servers???  Beyond my expertise.  

BUT...if it were just IG....and they have previously refused to have a seconardy server in place to kick in immediately when the main platform goes down, then absolutely they are open to a class action lawsuit, in theory.  And frankly, they wouldn't stand a chance.  

But I would rather try to work WITH THEM than agaisnt them.  

[Caseynotes]

new update 

Monitoring - If you continue to experience issues accessing the platforms or apps, please attempt to log in again.
Jan 27, 15:27 UTC

[Yuppie13]

its up on my end again. I need to give IG credits of being relatively stable and getting it back up again.
Interactive Brokers is up but had order transmission problems, DeGiro ist notoriously offline and others I don't and would never use exactly because of operational issues

[Ikechukwu]

Time to switch. IG platforms are rigged! This is a systemic issue and will keep on recurring

Its part of their game. They dont care. Watch. They wont give a decent explanation or plan of action or commitment to prevent this happening again

CityIndex was trading just fine and they're meant to be a small outfit

List of reliable brokers please that werent affected today would be most welcome

SHAME ON YOU IG!!