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Charts not working- Adobe Flash player

Ara

Asked by Ara,

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Ara New Contributor

Ara

Posted
Posted

Every time I try to run charts, there is a pop up message saying I need the latest version of Adobe Flash player which I have installed. I still get this message on multiple PC's. Has anyone else encountered this, or a suggestion for a fix will be appreciated.

Thanks

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JamesIG Esteemed Contributor

JamesIG

Posted
Posted
2 minutes ago, Ara said:

Every time I try to run charts, there is a pop up message saying I need the latest version of Adobe Flash player which I have installed. I still get this message on multiple PC's. Has anyone else encountered this, or a suggestion for a fix will be appreciated.

Thanks

Please click on the IG Group at the top next to the URL and then Site Settings >  Flash > Always (rather than Ask - Default).

2018-09-26 10_32_46-IG Trading Platform _ Spread Betting.png

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Guest JohnnyK

Guest JohnnyK

Posted
Posted

I have exactly the same problem immediately AFTER the Windows 10 update.

Your suggested solution does NOT work.

Still unable to access IG charts on both my computers yesterday & today.

Unable to trade without this info.

JohnnyK

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Caseynotes Honoured Contributor

Caseynotes

Posted
Posted (edited)
38 minutes ago, Guest JohnnyK said:

I have exactly the same problem immediately AFTER the Windows 10 update.

Your suggested solution does NOT work.

Still unable to access IG charts on both my computers yesterday & today.

Unable to trade without this info.

JohnnyK

it does work I just tried it, and installed the big windows update Monday, are you sure you clicked the 'Reload page' banner?

also see other fixes

https://www.ig.com/uk/help-and-support/charts/ig-charts/why-are-my-ig-charts-not-working?ref=FlashPDLeverage

Edited by Caseynotes
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Caseynotes Honoured Contributor

Caseynotes

Posted
Posted (edited)
9 minutes ago, someguy said:

got same issue ask me to install flash 11.+ above and I got version 32 with all setting allow by default and still not working ....

It'll be site permissions, the fix is as the 2nd post in this thread and set Flash to 'Allow', then click on the 'Reload page' banner.

Edited by Caseynotes
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