IG Status

[Caseynotes]

Current platform issues;

Issues closing positions

Update - We're continuing to investigate this issue, please call only if you need to deal.
Sep 5, 12:00 UTC

Update - We're continuing to investigate this issue, please call only if you need to deal.
Sep 5, 11:53 UTC

Investigating - Some clients are experiencing issues closing positions via our platforms. Please call if you need to deal: 0207 896 0000.
Sep 5, 11:33 UTC

https://status.ig.com/?REF=TS&SM=TW&CHID=9

 

 

[Guest Blackrider]

Still not working....  Frustrating!

[Guest Blackrider]

I can not call because I'm abroad, with a good internet conexion but call would be **** expensive from here

[Caseynotes]

1 minute ago, Blackrider said:

I can not call because I'm abroad, with a good internet conexion but call would be **** expensive from here

I'd have a go using live chat

https://www.ig.com/uk/contact-us

[Guest Blackrider]

Thanks

hace 1 minuto, Caseynotes dijo:

I'd have a go using live chat

https://www.ig.com/uk/contact-us

Thanks!

[Guest chrisw8]

still not able to close position! when can it be resolved

[Guest chrisw8]

so frustrating!

[Caseynotes]

1 minute ago, chrisw8 said:

so frustrating!

they just switched the notice from partial outage to Major outage

[Guest chrisw8]

even phone is not reachable.

[Guest Zerget]

20 minutes ago, Caseynotes said:

Current platform issues;

Issues closing positions

Update - We're continuing to investigate this issue, please call only if you need to deal.
Sep 5, 12:00 UTC

Update - We're continuing to investigate this issue, please call only if you need to deal.
Sep 5, 11:53 UTC

Investigating - Some clients are experiencing issues closing positions via our platforms. Please call if you need to deal: 0207 896 0000.
Sep 5, 11:33 UTC

https://status.ig.com/?REF=TS&SM=TW&CHID=9

 

 

Yeah but the phones are jammed too! How do we trade?

[Guest RKk]

Unable to close trades resulting in loss

Will IG compensate the loss

[Caseynotes]

4 minutes ago, Zerget said:

Yeah but the phones are jammed too! How do we trade?

call to close only, they say keep trying.

https://status.ig.com/

[Guest IGCOMALOK]

Not just the issue with opening/closing position but can't deposit/withdraw the fund as well.

[Guest Lei]

called one hour nobody anwser

cant closed the deal

profit become loss

[Guest Blackrider]

hace 22 minutos, Caseynotes dijo:

I'd have a go using live chat

https://www.ig.com/uk/contact-us

I have contact them throught chat, they are aware about the oroblem but they can not help, they can't close or edit positions throught the chat....  Worried about my positions

[Guest Poor IG service]

Poor service and platform!!! Hopeless 

[Guest Zerget]

4 minutes ago, Caseynotes said:

call to close only, they say keep trying.

https://status.ig.com/

In all the years with IG never had this quite so bad... i best they will not honour a thing if your trade was in profit... ho hum... these bucket shops eh?

Edited September 5, 2019 by Zerget
asterisks were added but not by me and I didn;t put in a swear word... hmmm

[Guest Andy2010]

Not sure what are the legalities around it when you want to change your position or close the position and cant. If this results in loss, i am sure there can be a legal case against IG and the will have to honor it. 

Just make sure you screenshot it and also capture the reference numbers 

Edited September 5, 2019 by Andy2010

[Caseynotes]

all the platforms have gone now

[Guest Zerget]

What they should do is allow anyone who was in profit at the time of the crash to close that position at that point. They have the data so they could do this but very unlikely they will.

[Guest RegularJoe]

My god what the hell happened?

 

[Guest kingjanna]

Oh my gosh super frustraiting, I cannot deposit or close positions AAARRRGGGGGHHHHH

Even worse the US market is opening soon - come on IG please fix before then!

[Caseynotes]

2 minutes ago, Caseynotes said:

all the platforms have gone now

looks like mt4 has been shutdown completely, price not moving.

[greenscorpio1000]

obviously at the most volatile time of week !!!!!!!!!!!!

[Guest RegularJoe]

second time I experienced such outage in the recent month

 

[Guest RegularJoe]

And no one is responding on Live chat

[JonMR]

45 minutes ago, Caseynotes said:

Current platform issues;

Issues closing positions

Update - We're continuing to investigate this issue, please call only if you need to deal.
Sep 5, 12:00 UTC

Update - We're continuing to investigate this issue, please call only if you need to deal.
Sep 5, 11:53 UTC

Investigating - Some clients are experiencing issues closing positions via our platforms. Please call if you need to deal: 0207 896 0000.
Sep 5, 11:33 UTC

https://status.ig.com/?REF=TS&SM=TW&CHID=9

 

 

Main switch board number just goes dead when you press1 for existing client. Press 2 for new clients and it rings a few times before going dead. Very poor.

[phillo]

[Guest Viorel]

The chat is not working (or being very, very busy). I lost revenue being unable to change the stop and even close the EURGBP deal.

Moreover, I can't close a pending order on the same pair. 

I need an URGENT cancel of the pending order as I do not trust the system these days and would not like to enter a deal I can't control on a timely manner. 

How can I do this before the Order change into Position?

Thank you.

[Guest kingjanna]

I have been on live chat for a while now, only saying: One of our experts will be with you shortly 😣😫

[Guest TraderC]

I couldn't close trade manually for the past 1 hour manually. The TP set and the trades were in profit and hit, but IG did not even close the trades automatically. I've the screenshots! Now i cant even login to their web and mobile. Is this on purpose?