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Current platform issues;

Issues closing positions

Update - We're continuing to investigate this issue, please call only if you need to deal.
Sep 5, 12:00 UTC

Update - We're continuing to investigate this issue, please call only if you need to deal.
Sep 5, 11:53 UTC

Investigating - Some clients are experiencing issues closing positions via our platforms. Please call if you need to deal: 0207 896 0000.
Sep 5, 11:33 UTC

https://status.ig.com/?REF=TS&SM=TW&CHID=9

 

 

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1 minute ago, chrisw8 said:

so frustrating!

they just switched the notice from partial outage to Major outage

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20 minutes ago, Caseynotes said:

Current platform issues;

Issues closing positions

Update - We're continuing to investigate this issue, please call only if you need to deal.
Sep 5, 12:00 UTC

Update - We're continuing to investigate this issue, please call only if you need to deal.
Sep 5, 11:53 UTC

Investigating - Some clients are experiencing issues closing positions via our platforms. Please call if you need to deal: 0207 896 0000.
Sep 5, 11:33 UTC

https://status.ig.com/?REF=TS&SM=TW&CHID=9

 

 

Yeah but the phones are jammed too! How do we trade?

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Guest RKk

Unable to close trades resulting in loss

Will IG compensate the loss

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called one hour nobody anwser

cant closed the deal

profit become loss

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Guest Poor IG service

Poor service and platform!!! Hopeless 

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4 minutes ago, Caseynotes said:

call to close only, they say keep trying.

https://status.ig.com/

image.png.5b9ed1352953d1aa1efbda2edc993499.png

In all the years with IG never had this quite so bad... i best they will not honour a thing if your trade was in profit... ho hum... these bucket shops eh?

Edited by Zerget
asterisks were added but not by me and I didn;t put in a swear word... hmmm

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Not sure what are the legalities around it when you want to change your position or close the position and cant. If this results in loss, i am sure there can be a legal case against IG and the will have to honor it. 

Just make sure you screenshot it and also capture the reference numbers 

Edited by Andy2010

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What they should do is allow anyone who was in profit at the time of the crash to close that position at that point. They have the data so they could do this but very unlikely they will.

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Oh my gosh super frustraiting, I cannot deposit or close positions AAARRRGGGGGHHHHH

Even worse the US market is opening soon - come on IG please fix before then!

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2 minutes ago, Caseynotes said:

all the platforms have gone now

looks like mt4 has been shutdown completely, price not moving.

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45 minutes ago, Caseynotes said:

Current platform issues;

Issues closing positions

Update - We're continuing to investigate this issue, please call only if you need to deal.
Sep 5, 12:00 UTC

Update - We're continuing to investigate this issue, please call only if you need to deal.
Sep 5, 11:53 UTC

Investigating - Some clients are experiencing issues closing positions via our platforms. Please call if you need to deal: 0207 896 0000.
Sep 5, 11:33 UTC

https://status.ig.com/?REF=TS&SM=TW&CHID=9

 

 

Main switch board number just goes dead when you press1 for existing client. Press 2 for new clients and it rings a few times before going dead. Very poor.

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The chat is not working (or being very, very busy). I lost revenue being unable to change the stop and even close the EURGBP deal.

Moreover, I can't close a pending order on the same pair. 

I need an URGENT cancel of the pending order as I do not trust the system these days and would not like to enter a deal I can't control on a timely manner. 

How can I do this before the Order change into Position?

Thank you.

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I have been on live chat for a while now, only saying: One of our experts will be with you shortly 😣😫

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Guest TraderC

I couldn't close trade manually for the past 1 hour manually. The TP set and the trades were in profit and hit, but IG did not even close the trades automatically. I've the screenshots! Now i cant even login to their web and mobile. Is this on purpose?

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