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IG Status


Caseynotes

Question

Current platform issues;

Issues closing positions

Update - We're continuing to investigate this issue, please call only if you need to deal.
Sep 5, 12:00 UTC

Update - We're continuing to investigate this issue, please call only if you need to deal.
Sep 5, 11:53 UTC

Investigating - Some clients are experiencing issues closing positions via our platforms. Please call if you need to deal: 0207 896 0000.
Sep 5, 11:33 UTC

https://status.ig.com/?REF=TS&SM=TW&CHID=9

 

 

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I hope the numbers showing in the account are not right ... not a good start dealing with IG :-(. Wondering what is the stress compensation factor? :-)))😴

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Just now, kingjanna said:

I have received these before. A polite warning from IG that your balance needs looking at, its an automatic reply. Do not worry IG will know the situation and I am sure your account will be fine 👍

I have NO open positions so this message only means that somehow, orders were triggered ... I think that I can only wait and see (eventually pray a bit too)

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Just now, Viorel said:

I have NO open positions so this message only means that somehow, orders were triggered ... I think that I can only wait and see (eventually pray a bit too)

Seems to be working now ... Fingers crossed it is the end of the THU saga

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Guest kingjanna
1 minute ago, Viorel said:

I have NO open positions so this message only means that somehow, orders were triggered ... I think that I can only wait and see (eventually pray a bit too)

Oh interesting, maybe a fault of the crash?

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Just now, kingjanna said:

Oh interesting, maybe a fault of the crash?

Now it is stable. I had one pending order and was able to close it. In my case was mainly stress and the loss revenue of the previous position that I was unable to close in due time ... 

Wondering of the IG position on this.

Happy tradings for the rest of the day!

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Just an idea, but maybe worth having an account elsewhere too? That way if you are having a platform problem on one and you can't do anything with your positions, at least you can use the other platform to nullify that trade.

e.g. say you were short us500 this morning on igindex but as it moved so strongly against you, you wanted to close that position but were unable to do so, then you could place an equivalent short trade on the other platform.

 

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Guest stevenhmwong

Shorted USD/CHF at 7.35pm Singapore Time. Tried to close at 8pm to take profit. System didnt respond. 

Kept trying until it spiked and went into losing trade. Tried closing trade from 8pm to 8.45pm. System didnt respond. No respond as well using mobile app. 

Login again at 9ish. Shows the trade is still opened but did not display any margin. 

Use change to other pairs. Shows missing bars from 9pm to 9.40pm. Tried Pro Realtime. Same problem. 

Tried contacting via phone. Cant get through. Tried live chat. no response. 

What is going on IG?!?!

You are suggesting that it is time to switch platforms? go CMC? 

WhatsApp Image 2019-09-05 at 20.24.57.jpeg

WhatsApp Image 2019-09-05 at 22.23.16.jpeg

WhatsApp Image 2019-09-05 at 22.24.26.jpeg

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Guest jacky11287
45 minutes ago, stevenhmwong said:

Shorted USD/CHF at 7.35pm Singapore Time. Tried to close at 8pm to take profit. System didnt respond. 

Kept trying until it spiked and went into losing trade. Tried closing trade from 8pm to 8.45pm. System didnt respond. No respond as well using mobile app. 

Login again at 9ish. Shows the trade is still opened but did not display any margin. 

Use change to other pairs. Shows missing bars from 9pm to 9.40pm. Tried Pro Realtime. Same problem. 

Tried contacting via phone. Cant get through. Tried live chat. no response. 

What is going on IG?!?!

You are suggesting that it is time to switch platforms? go CMC? 

WhatsApp Image 2019-09-05 at 20.24.57.jpeg

WhatsApp Image 2019-09-05 at 22.23.16.jpeg

WhatsApp Image 2019-09-05 at 22.24.26.jpeg

I am sure many clients had the similar issues, either loss or still have profit, anyway, I would suggest to open up a voting post for IG to response to this issue.

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