IG Status

[Caseynotes]

Current platform issues;

Issues closing positions

Update - We're continuing to investigate this issue, please call only if you need to deal.
Sep 5, 12:00 UTC

Update - We're continuing to investigate this issue, please call only if you need to deal.
Sep 5, 11:53 UTC

Investigating - Some clients are experiencing issues closing positions via our platforms. Please call if you need to deal: 0207 896 0000.
Sep 5, 11:33 UTC

https://status.ig.com/?REF=TS&SM=TW&CHID=9

 

 

[Guest Viorel]

I hope the numbers showing in the account are not right ... not a good start dealing with IG :-(. Wondering what is the stress compensation factor? :-)))😴

[Fhaneef]

without doubt unacceptable by IG! I would not recommend them as a reliable broker.  This has happened too often...

[mikheilinemsadze]

it is solved on my prorealtime charts

😍😍

FINALLYYYYYYY

[Guest RegularJoe]

It's up and online now

 

[Guest AnotherTrader]

THey did it.  Everything is moving again.

[NicolasBlinche]

Great, lost 12k

Thank you.

Filling law suit as we speak

[Guest Viorel]

Just now, kingjanna said:

I have received these before. A polite warning from IG that your balance needs looking at, its an automatic reply. Do not worry IG will know the situation and I am sure your account will be fine 👍

I have NO open positions so this message only means that somehow, orders were triggered ... I think that I can only wait and see (eventually pray a bit too)

[Guest kingjanna]

I am back up and running, not too much damage. I hope anyone who has had loss contact IG. I do agree with Viorel for compensation for stress 😨

[Guest Viorel]

Just now, Viorel said:

I have NO open positions so this message only means that somehow, orders were triggered ... I think that I can only wait and see (eventually pray a bit too)

Seems to be working now ... Fingers crossed it is the end of the THU saga

[Guest Andy2010]

i still cant get in. When i click on open platform, it times out!!

[Guest kingjanna]

1 minute ago, Viorel said:

I have NO open positions so this message only means that somehow, orders were triggered ... I think that I can only wait and see (eventually pray a bit too)

Oh interesting, maybe a fault of the crash?

[Guest Very worried]

35 minutes ago, RegularJoe said:

outage

 

[Guest Viorel]

Just now, kingjanna said:

Oh interesting, maybe a fault of the crash?

Now it is stable. I had one pending order and was able to close it. In my case was mainly stress and the loss revenue of the previous position that I was unable to close in due time ... 

Wondering of the IG position on this.

Happy tradings for the rest of the day!

[Caseynotes]

1 hour time gap on both web platform and mt4 with little change in price.

[Guest kingjanna]

It logged me out now I cant login - platform failure 🤣🤦‍♀️ not a good trading day

[Caseynotes]

 

2 minutes ago, kingjanna said:

It logged me out now I cant login - platform failure 🤣🤦‍♀️ not a good trading day

it took me a couple of goes, expect there is heavy use.

[Guest JACKIE]

1 hour ago, Lei said:

called one hour nobody anwser

cant closed the deal

profit become loss

YES U RITE,CALL 1 HOUR NOBODY ANSWER

[dmedin]

11 minutes ago, NicolasBlinche said:

Great, lost 12k

Thank you.

Filling law suit as we speak

 

12k?  Lightweight!  That's pocket money

[Fhaneef]

The mobile app still isn't working! Working with amateurs here...

Edited September 5, 2019 by Fhaneef

[Guest Lei]

can we group together to file a lawsuit to IG?

[Guest Lei]

17 minutes ago, dmedin said:

 

12k?  Lightweight!  That's pocket money

Can we sue them together?

[phillo]

Can't access old platform at the moment

[dmedin]

Aha!  The IG platform runs on Yahoo.  That explains it https://www.bbc.co.uk/news/technology-49596820

[Justinian]

Just an idea, but maybe worth having an account elsewhere too? That way if you are having a platform problem on one and you can't do anything with your positions, at least you can use the other platform to nullify that trade.

e.g. say you were short us500 this morning on igindex but as it moved so strongly against you, you wanted to close that position but were unable to do so, then you could place an equivalent short trade on the other platform.

 

[Guest stevenhmwong]

Shorted USD/CHF at 7.35pm Singapore Time. Tried to close at 8pm to take profit. System didnt respond. 

Kept trying until it spiked and went into losing trade. Tried closing trade from 8pm to 8.45pm. System didnt respond. No respond as well using mobile app. 

Login again at 9ish. Shows the trade is still opened but did not display any margin. 

Use change to other pairs. Shows missing bars from 9pm to 9.40pm. Tried Pro Realtime. Same problem. 

Tried contacting via phone. Cant get through. Tried live chat. no response. 

What is going on IG?!?!

You are suggesting that it is time to switch platforms? go CMC? 

[dmedin]

Data is indicative.

The demo platform is dodgy as hell.  Turns out the production platform is too.

We're not responsible.

You gambled with your dosh and you lost it.

Not our problem!

[TheGuru12]

Calm down everyone, I can assure you that any losses you incur would not have been down to IG. You should always practice good money management! 

[Guest SGUYO]

anyone facing ...Your order is rejected ? Try calling but helpdesk is too busy ????

 

[dmedin]

7 minutes ago, TheGuru12 said:

Calm down everyone, I can assure you that any losses you incur would not have been down to IG. You should always practice good money management! 

True. I lose lots of money all the time

 

[Guest jacky11287]

45 minutes ago, stevenhmwong said:

Shorted USD/CHF at 7.35pm Singapore Time. Tried to close at 8pm to take profit. System didnt respond. 

Kept trying until it spiked and went into losing trade. Tried closing trade from 8pm to 8.45pm. System didnt respond. No respond as well using mobile app. 

Login again at 9ish. Shows the trade is still opened but did not display any margin. 

Use change to other pairs. Shows missing bars from 9pm to 9.40pm. Tried Pro Realtime. Same problem. 

Tried contacting via phone. Cant get through. Tried live chat. no response. 

What is going on IG?!?!

You are suggesting that it is time to switch platforms? go CMC? 

I am sure many clients had the similar issues, either loss or still have profit, anyway, I would suggest to open up a voting post for IG to response to this issue.