Pro real order error in demo?

[Guest KasperElsborg]

Hi there. I'm curious if anyone else has the same problem as me and perhaps a solution or other information regarding this. In my DEMO account it is not possible the activate Pro Order in PRT. It's very frustrating as I would like to do some live testing of my code in the demo account before actually go with it on the Live account. PRT is enabled under settings in the DEMO account, but has no option to enable Pro Order like in LIVE account.

 

The Pro Order works perfectly in the PRT LIVE account- so no issue there.

 

I have raised this issue 3 times with IG helpdesk but at last they send it to IT-Finance, but they never got back, and Its been a week now.

[Mike728]

I'm suffering from the same trying to activate my live CFD account for PRT. Demo works fine.

Server errorAn error occurred while activating ProRealTime. Please try later.

[Amb]

Hi @CharlotteIG - i have the opposite problem PRT enabled on demo account but i get a server error when i try to activate it on my live account - it says try again later but it has been a few days now so i presume it is not a maitanence issue

 

Thanks in advance

cheers

[Kodiak]

14 hours ago, Amb said:

Hi @CharlotteIG - i have the opposite problem PRT enabled on demo account but i get a server error when i try to activate it on my live account - it says try again later but it has been a few days now so i presume it is not a maitanence issue

 

Thanks in advance

cheers

I suppose you meet the trading volume to get it for free on live account? 

Make sure you save the trading systems and custom indicators on disk from PRT demo

https://www.prorealcode.com/topic/merry-christmas-from-ig/

[Amb]

5 hours ago, Kodiak said:

I suppose you meet the trading volume to get it for free on live account? 

Make sure you save the trading systems and custom indicators on disk from PRT demo

https://www.prorealcode.com/topic/merry-christmas-from-ig/

Yep all ok on that account. - have been saving systems etc as i noticed that you only get s short period of time with the demo - that is why i am keen to get it on live account

[CharlotteIG]

On 22/11/2020 at 00:39, Amb said:

Hi @CharlotteIG - i have the opposite problem PRT enabled on demo account but i get a server error when i try to activate it on my live account - it says try again later but it has been a few days now so i presume it is not a maitanence issue

 

Thanks in advance

cheers

Hey @Amb, 

There were some changes over the weekend as we're getting ready for an upgrade soon. If however you're having issues please get in contact with us so we can help. All the best 

[elina1998]

I'm suffering from the same trying to activate my demoCFD account for PRT. Live works fine.

[Xelebal737]

On 19/08/2020 at 14:57, davidsheim said:

I have the same error report:

"The trial period for ProRealTime on your demo account has ended. If you would like to use ProRealTime on your demo account again you will need to activate ProRealTime on your Live account."

In my live Account, ProReal Time is activated. 

Why i can't activate it on my Demo? So i can't test strategies yet.

I have the exact same error message and a friend got exactly the same too. Both of us got our Prorealtime "expelled".
The message seems clear, but WOW why nothing told us BEFORE desactivating it ?
Their is month of hard work for both of us. Could you reactivate it to let us take a backup from it at least, please ? Or could you send us the export files of our codes ?

I was quite enjoying it and seeing it totaly deleted infuriate me. I was about to open an real account and i'll need it.

I gladly thank you in advance for your assistance

[ArvinIG]

10 hours ago, Xelebal737 said:

I have the exact same error message and a friend got exactly the same too. Both of us got our Prorealtime "expelled".
The message seems clear, but WOW why nothing told us BEFORE desactivating it ?
Their is month of hard work for both of us. Could you reactivate it to let us take a backup from it at least, please ? Or could you send us the export files of our codes ?

I was quite enjoying it and seeing it totally deleted infuriate me. I was about to open an real account and i'll need it.

I gladly thank you in advance for your assistance

Hi @Xelebal737,

Thanks for your post. The PRT demo account is only available for a certain amount of time. To have access to the demo account indefinitely you will need to have a live PRT account. 
Please reach out to support.fr@ig.com for your query on accessing your demo account again or your files.

All the best - Arvin