Jump to content
  • 0

Pro real order error in demo?


KasperElsborg

Question

Hi there. I'm curious if anyone else has the same problem as me and perhaps a solution or other information regarding this. In my DEMO account it is not possible the activate Pro Order in PRT. It's very frustrating as I would like to do some live testing of my code in the demo account before actually go with it on the Live account. PRT is enabled under settings in the DEMO account, but has no option to enable Pro Order like in LIVE account.

 

The Pro Order works perfectly in the PRT LIVE account- so no issue there.

 

I have raised this issue 3 times with IG helpdesk but at last they send it to IT-Finance, but they never got back, and Its been a week now.

Link to comment

Recommended Posts

  • 0

HI ,


Welcome to the IG Community!

 

Sorry to hear that you have been experiencing issues switching on ProOrder on your demo account. Is this a problem you are still experiencing, or did you hear back from our helpdesk?

 

Tim

Link to comment
  • 0

Hi Tim, and thanks :-)

 

I haven't heard anything yet, though I have tried many times over the last 3 weeks, latest reminder was yesterday. At least it's escalated to IT- finance a week ago. I also send a report from the PRT demo account for troubleshooting

 

Kasper

Link to comment
  • 0

Hi ,

 

I've looked into this, and can see that it has been escalated for further investigation with ProRealTime. We haven't had a response from them yet, so I have chased them up on this.

 

Hopefully we'll have some feedback for you shortly.

 

Thanks,

Tim

Link to comment
  • 0

Hello All , 

 

How was this resolved ? Are you able to share the fix ?

 

I have a similar problem i have activated Pro Real Time and Pro Order in my Live Account but when trying to activate Pro Real Time for my Demo Account it comes up with this errror "Server error occured while activating ProRealTime. Please try later."

 

Tried it yesterday and also today and still the same error?

 

Yohapro order.jpg

Link to comment
  • 0

Hi

 

I have been using the old platform, but would like to get to grips with prorealtime, however, I can only activate for live accounts, but not for demo. Obviously given the complexity of the new platform, there is no way I would use it unless I had practised and understood all the facets. So can anyone explain why I am unable to activate demo, but I can for live?

 

Any help would be gratefully received.

 

Regards

David

Link to comment
  • 0

Ok, so that's the same as the earlier poster in the thread and looks like it needed an IG staffer to intervene to reset your account. Maybe  or  can help from here or perhaps you could either give the helpdesk a ring or use the live account and go to the 'Help' tab, then 'Technical Support', and type in the dialog box the problem and it will be sent to an IG technician.

 

Hopefully won't be too hard to fix.  

Link to comment
  • 0

I've tried to activate PRT on my demo spread bet account, but get the message: Server error. The trial period for ProRealTime on your demo account has ended. If you would like to use PRT on your demo account again you will need to activate PRT on your Live account.

PRT is already active on my Live account, as you can see from the line above - it gives me the option to Disable PRT for live accounts above Activate PRT for demo accounts. I've included a screenshot. @CharlotteIG@JamesIG, it seems as if you're helpful - can you please help me with this?

Thanks - Helen

Screenshot 2020-04-26 at 07.43.30.png

Link to comment
  • 0
On 26/04/2020 at 07:54, HelenS said:

I've tried to activate PRT on my demo spread bet account, but get the message: Server error. The trial period for ProRealTime on your demo account has ended. If you would like to use PRT on your demo account again you will need to activate PRT on your Live account.

PRT is already active on my Live account, as you can see from the line above - it gives me the option to Disable PRT for live accounts above Activate PRT for demo accounts. I've included a screenshot. @CharlotteIG@JamesIG, it seems as if you're helpful - can you please help me with this?

Thanks - Helen

Screenshot 2020-04-26 at 07.43.30.png

Hey Helen, 

I can see the issues you're having. I will get out technical team to reach out to you regarding this. 
All the best. 

Link to comment
  • 0

I have the same error report:

"The trial period for ProRealTime on your demo account has ended. If you would like to use ProRealTime on your demo account again you will need to activate ProRealTime on your Live account."

In my live Account, ProReal Time is activated. 

Why i can't activate it on my Demo? So i can't test strategies yet.

Link to comment
  • 0

Hi, @CharlotteIG

I'm suffering from the same problem as other users have mentioned above. That ProRealTime doesn't activate for the demo account but works fine with the Live version, and leaves an error message when attempting to activate: The trial period for ProRealTime on your demo account has ended. If you would like to use ProRealTime on your demo account again you will need to activate ProRealTime on your Live account.

Thanks.

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • General Statistics

    • Total Topics
      16,650
    • Total Posts
      79,434
    • Total Members
      65,140
    • Most Online
      7,522
      10/06/21 10:53

    Newest Member
    StormRider8
    Joined 04/12/21 00:00
  • Posts

    • Hi ya i phoned ig to find out what time now in the uk do the markets close after hour went back. Im on , us oil  i was told 9 pm but its still trading just now at 9.36 thanks for nothing 
    • Hi.. I'm aware that there are I think monthly or quarterly fees for an account, and these can be minimised by doing X amount of trades per month.  But if I had for example 2 share dealing accounts and an ISA account (which I do), will I have to pay 3 sets of account fees? And if I do, do my number of trades have to be in just one to take advantage of reduction of fees across the board or it just applies to that account? Hope that makes sense, Thanks ,😊
    • NFP TALKING POINTS: This morning’s NFP report disappointed on the headline number and in Average Hourly Earnings. On the positive side, the unemployment rate fell to 4.2%, below the Fed’s threshold for ‘maximum employment.’ This morning’s NFP report had little to be excited about with the headline figure printing at a paltry 235k v/s the expected 550k. Also disappointing was the Average Hourly Earnings portion of the report, which denotes inflation in the more important mechanism of wage growth. On the positive side, the unemployment rank dropped to 4.2%, below the 4.5% expected and the 4.6% from last month. This is important as the Fed has been saying that they’re looking for ‘maximum employment’ before tilting policy in a more-hawkish direction. The Fed’s line-in-the-sand for maximum employment is 4.5% so, we’re there. The bank has previously said that they’d like to see multiple months of this before making any knee-jerk decisions, but this is something that will likely be noted at the December FOMC rate decision. In response to the this morning’s NFP report, little was clear across markets. The US Dollar put in a quick drop but that was met with a bullish response. As of this writing, 45 minutes after the release, and the US Dollar is trading at a session high after recovering the entirety of the NFP-fueled sell-off. As I had shared yesterday, the bullish theme in the US Dollar remains a major push point across FX markets, and this morning’s reaction to the NFP print has proven this to be correct again. US DOLLAR ONE MINUTE PRICE CHART Chart prepared by James Stanley; USD, DXY on Tradingview   Written by James Stanley, Senior Strategist for DailyFX.com
×
×
  • Create New...