Jump to content
  • 1

Does IG answer the phone?


Aeonflux

Question

I've been trying to call IG to setup a new account and was on hold this afternoon for 45 mins and then tonight at 1:00am i've been on now for 30 mins and no one is picking up. 

Is this normal? Whats the best way to speak to someone at IG?

  • Like 1
Link to comment

21 answers to this question

Recommended Posts

  • 0
6 hours ago, Aeonflux said:

I've been trying to call IG to setup a new account and was on hold this afternoon for 45 mins and then tonight at 1:00am i've been on now for 30 mins and no one is picking up. 

Is this normal? Whats the best way to speak to someone at IG?

Thanks for your first post. 

We are currently experiencing high volumes of calls/ email due to increased volatility on the markets. It's not the normal for clients to have to wait so long for IG to get back to them but all of the client facing team are working as many hours as possible to get back to as many traders. 

We're sorry for the inconvenience

Link to comment
  • 0
3 hours ago, SLK said:

I have been calling them this morning SGT 10.30am due to many trades they auto-closed on my account due to the drop in Crypto and till 11.30am, I still can't get anyone and its really frustrating

The desk are staying on the phone lines and having calls back to back. 

We're sorry that we can't get to everyone as fast as normally. 

Link to comment
  • 0
5 minutes ago, dmedin said:

Yes, when they are not succumbing to a deadly virus that infected 0.001% of the world's population.

It might even be 0.1% at this stage.

Deadly crisis - everyone better go out and buy more freezers and stuff them with more sh!t and thus prevent non-hoarders from being able to buy anything.

Folk are clever, they really are.

Link to comment
  • 0
On 19/03/2020 at 19:33, Guest Ramzi said:

Me too. nobody from IG is responding to neither of my emails nor my calls.

I joined IG in March 2020. It takes at least 65 minutes for them to pick up the phone. My account has had so much issues it has been a pain connecting to support.

This really has to improve. Customer's can't be waiting endlessly to get support. With high volume, 10 minutes max or setup web chat for quick help.

  • Like 1
Link to comment
  • 0
On 13/03/2020 at 02:15, Aeonflux said:

I've been trying to call IG to setup a new account and was on hold this afternoon for 45 mins and then tonight at 1:00am i've been on now for 30 mins and no one is picking up. 

Is this normal? Whats the best way to speak to someone at IG?

Twice I was on both for 30 minutes each time no answer. When you find away to speak to someone at IG tell them to answer the phone please

 

Link to comment
  • 0

in March-April I would easily be on hold for up to an hour

but of late it's less than half an hour, yesterday it was pretty much instant

I did have one call where they picked up and took care of an issue, but when they talked to me I could no longer hear them so they hung up and got back to me by mail

  • Great! 1
Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • General Statistics

    • Total Topics
      20,005
    • Total Posts
      87,988
    • Total Members
      68,997
    • Most Online
      7,522
      10/06/21 10:53

    Newest Member
    noblecorner25
    Joined 27/09/22 02:16
  • Posts

    • Elliott Wave Analysis TradingLounge Daily Chart, 26 September 2022, Ethereum(ETHUSD) ETHUSD Elliott Wave Technical Analysis Mode: Corrective Structure: Zigzag Position: Wave ((C)) Direction Next higher Degrees: Impulse wave II Details: Wave ((C)) maybe is complete, and the price may rise again Wave Cancel invalid Level: 1220 Ethereum(ETHUSD) Trading Strategy: Bul Market Efforts The price tends to trade above the 2031.39 level as MACD Histogram has a Bul ish divergence, and the price has an opportunity reversal, This could be an opportunity to open a long position. Ethereum(ETHUSD)Technical Indicators: MACD and MACDHistogram has a Bullish divergence, and the price has an opportunity reversal. TradingLounge Analyst: Kittiampon Somboonsod Source: tradinglounge.com  Get Trial Here!       Elliott Wave Analysis TradingLounge 4H Chart, 26 September 2022, Ethereum(ETHUSD) ETHUSD Elliott Wave Technical Analysis Mode: Corrective Structure: Zigzag Position: Wave ((C)) Direction Next higher Degrees: Impulse wave II Details: Wave ((C)) maybe is complete, and the price may rise again Wave Cancel invalid Level: 1220 Ethereum(ETHUSD) Trading Strategy: Bul Market Efforts The price tends to trade above the 2031.39 level as MACD and MACD Histogram has a Bul ish divergence, and the price has an opportunity reversal, This could be an opportunity to open a long position. Ethereum(ETHUSD) Technical Indicators: MACD and MACDHistogram has a Bullish divergence, and the price has an opportunity reversal.
    • Bitcoin BTC-USD Elliott Wave Technical Analysis TradingLevels. Price Prediction Today  Bitcoin Headline News:Grayscale's GBTC Discount to NAV Breaks Records as Spread Widens by More Than 35% Crypto Market Summary Bitcoin Elliott Wave Analysis:  Corrective rally as Wave (ii) for BTC to 21,000 Analyst Peter Mathers TradingLounge™ Australian Financial Services Licence - AFSL 317817 Source: tradinglounge com    
    • DAX Performance Index ^GDAXI INDEXDB: DAX 40 Chart and Forecasts. FTSE 100 Index, EURO STOXX 50, Forex EURUSD GBPUSD DXY Dollar Index Elliott Wave Technical Analysis European Stock Market Daily News Headlines:Sterling GBPUSD plunges to all-time low in scathing appraisal of fiscal plan close to parity. Market Indices Overview: The corrective rally competed nicely and Wave (iv) of 3 lower is on track for short positions, after the next Wave iv) of 3 Elliott Wave Trading Strategy: Expect sideways choppy markets for the next three trading sessions. Wide stops and short corrective rallies as pointed out in the todays video Video Chapters 00:00 DAX 40 (GDAXI)  13:40 EURO STOXX 50 15:45 UKX / FTSE 100  18:24 Forex GBPUSD / EURUSD / DXY  30:41 Thanks for watching! Analyst Peter Mathers TradingLounge™ Australian Financial Services Licence - AFSL 317817 Source: tradinglounge com    
×
×
  • Create New...