Does IG answer the phone?

[Aeonflux]

I've been trying to call IG to setup a new account and was on hold this afternoon for 45 mins and then tonight at 1:00am i've been on now for 30 mins and no one is picking up. 

Is this normal? Whats the best way to speak to someone at IG?

[CharlotteIG]

6 hours ago, Aeonflux said:

I've been trying to call IG to setup a new account and was on hold this afternoon for 45 mins and then tonight at 1:00am i've been on now for 30 mins and no one is picking up. 

Is this normal? Whats the best way to speak to someone at IG?

Thanks for your first post. 

We are currently experiencing high volumes of calls/ email due to increased volatility on the markets. It's not the normal for clients to have to wait so long for IG to get back to them but all of the client facing team are working as many hours as possible to get back to as many traders. 

We're sorry for the inconvenience. 

[SLK]

I have been calling them this morning SGT 10.30am due to many trades they auto-closed on my account due to the drop in Crypto and till 11.30am, I still can't get anyone and its really frustrating

[CharlotteIG]

3 hours ago, SLK said:

I have been calling them this morning SGT 10.30am due to many trades they auto-closed on my account due to the drop in Crypto and till 11.30am, I still can't get anyone and its really frustrating

The desk are staying on the phone lines and having calls back to back. 

We're sorry that we can't get to everyone as fast as normally. 

[Aeonflux]

Trying again.... Hopefully 3rd time lucky.

Currently been holding 56 mins. 

[dmedin]

Yes, when they are not succumbing to a deadly virus that infected 0.001% of the world's population.

[Aeonflux]

Gave up after 1h 15m. 

Better luck next time. 

[dmedin]

5 minutes ago, dmedin said:

Yes, when they are not succumbing to a deadly virus that infected 0.001% of the world's population.

It might even be 0.1% at this stage.

Deadly crisis - everyone better go out and buy more freezers and stuff them with more sh!t and thus prevent non-hoarders from being able to buy anything.

Folk are clever, they really are.

[graemebalmer]

ive been trying for days. An hour each time and i have yo give up and go as i cant wait any longer. Shambles

[Guest Ramzi]

Me too. nobody from IG is responding to neither of my emails nor my calls.

[Chris2020]

I'm abroad and have been trying constantly and no luck  even on email after a week no reply.

[Bpcue]

On 19/03/2020 at 19:33, Guest Ramzi said:

Me too. nobody from IG is responding to neither of my emails nor my calls.

I joined IG in March 2020. It takes at least 65 minutes for them to pick up the phone. My account has had so much issues it has been a pain connecting to support.

This really has to improve. Customer's can't be waiting endlessly to get support. With high volume, 10 minutes max or setup web chat for quick help.

[Eric007]

On 13/03/2020 at 02:15, Aeonflux said:

I've been trying to call IG to setup a new account and was on hold this afternoon for 45 mins and then tonight at 1:00am i've been on now for 30 mins and no one is picking up. 

Is this normal? Whats the best way to speak to someone at IG?

Twice I was on both for 30 minutes each time no answer. When you find away to speak to someone at IG tell them to answer the phone please

 

[dmedin]

Millennials don't like talking on the phone.

[nit2wynit]

8 hours ago, dmedin said:

Millennials don't like talking on the phone.

lol

[Teslaw]

Same problem.  Bit concerning no one answers the phone

 

[ajju]

@ig reply plz

[matthew_a]

same here too, no one answers the phone, basically now considering moving my whole portfolio, this has been going on for months, can't resolve or do anything. terrible

[dmedin]

Other UK companies have increased their support staff.

[dmedin]

I believe the expression used by trendy young London people these days is 'IDGAF'.

[jimmywhite]

Yeah I've spent well over an hour each day for two days to try and reopen my isa for this year. I'll try again tomorrow but otherwise I'm taking my business elsewhere. Would be handy if you could fix these problems online. 

[Packman11]

in March-April I would easily be on hold for up to an hour

but of late it's less than half an hour, yesterday it was pretty much instant

I did have one call where they picked up and took care of an issue, but when they talked to me I could no longer hear them so they hung up and got back to me by mail