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Order Rejected


aoc

Question

Hi,

Whenever I try to place an order I get a popup saying 'Your order has been rejected'. Is there any way to find out the reason for this?

I have tried placing Limit orders on two different US stocks with the same issue.

I obviously have sufficient funds available.

 

Thanks

Aidan

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11 answers to this question

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With US stocks make sure: 

You have the ' Dealing US shares form filled out' which can be found on the MyIG page by selecting Settings> Dealing US stocks. 

You will also see (as mentioned above) that some US stocks have 'All sessions' trading meaning you can trade in the pre and post market whereas others do not. The normal US trading hours in UK time is 13:30-21:00 UK time. Please note this can change when the clocks change and when there are bank holidays. 

All the best 

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For others who may have similar issue, I found that I needed to re-submit an online W-8BEN form through my IG account. After doing this, I was able to purchase US stocks again.

The question remains, why does the platform not inform of the reason for rejection. Missing basic features like this is particularly unacceptable considering IG's failure to provide access to proper support directly.

Aidan

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On 24/03/2020 at 23:56, aoc said:

Hi,

Whenever I try to place an order I get a popup saying 'Your order has been rejected'. Is there any way to find out the reason for this?

I have tried placing Limit orders on two different US stocks with the same issue.

I obviously have sufficient funds available.

 

Thanks

Aidan

 

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2 hours ago, belljul said:

following....

trying to do the same pre-market. but I've been blocked as I'm trying to trade out of hours on a stock that they don't allow...turns out it's only a few chosen stocks listed here:

How to Trade Stocks After Hours | IG UK

 

Thanks for your post. 

You're right we only have a small group of 'All sessions stocks'. If you wanted to trade US stocks in the pre/ post market that aren't 'all sessions' you can over the phone but you have to pay the phone dealing charge rather then the normal spread/ commission. 

All the best 

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Posted (edited)

I did same for AMC yesterday in spread betting on the buy side during the middle of the day  and it would only allow to sell my existing stock ! I wrote to help desk no answer so far..

 

Edited by Mojo
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