ArvinIG
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Posts posted by ArvinIG
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3 hours ago, sortaeduard said:
Compared to any other broker this fee is absolutely ridiculous , especially for small accounts. Is there any page where the fees are stated in detail?
Hi @sortaeduard,
Thank you for your post.
You can find our charges for UK Share trading accounts here:
https://www.ig.com/uk/investments/share-dealing/costs-fees
The rebates on commission applies when you traded 3 times or more in the previous calendar. If you traded 3 times in July then your commission will be the ones in the second columns.
I hope that it helps !
All the best - Arvin -
1 hour ago, Snorky said:
I am wanting to find out if IG Markets will margin call or stop you out of a position if you fall below the margin maintenance?
I have been FX trading on the demo account for 3 odd months and hasn't happened yet so unsure of the demo is a true simulation of live CFD trading?
Hi @Snorky,
The Margin call rules should apply to the Demo account.
https://www.ig.com/au/help-and-support/cfds/margin/what-is-margin-call
It is your responsibility to keep an eye on the margin requirement as we might not be able to reach out if a market drastically change.
I hope that it helps!
All the best - Arvin -
45 minutes ago, TomLeonard20 said:
@ArvinIG Thankyou so much for taking the time to reply! I’ve been so confused
ok - but as I’ve completed the W-8BEN form then I assume there is no tax difference between the two?
Key issue if I understand, is I open myself up to exchange fees as I buy/sell back to AUD from USD?
tom
Hi @TomLeonard20,
No worries.
Yes, the main difference would be the AUD/USD conversion for each transaction and trading hours.
If you have a Share dealing account you can change your account settings to Multi currency account you can hold USD on your account. Note that the commission will change then:
https://www.ig.com/au/share-trading/charges
I hope that it helps !
All the best - Arvin -
1 hour ago, Mapolasi said:
Hello, I recently opened an account with IG. I would like to know if proof of address and Identity documents are not need for my account to be functional?
Hi @Mapolasi,
If you account is up and running, it means that all the relevant were received.
Once you deposit funds, you may need to very the source of funds for easier withdrawal process.
Thank you - Arvin -
22 hours ago, sangupt said:
Hi
The IG ETG screener doesn't show any ETFs when I click the green 'ISA eligible' button but there seem to be be plenty available once I login to my account. However the display there is not very readable.
Does anyone know why the screener is not working?
Thanks!
sg
Hi @sangupt,
Thank you for your post.
Effectively the ETF screener does not return any result when filtering with ISA filter.
Thank you for your feedback. We forward your query to the relevant department to be fixed.
Thank you - Arvin -
On 13/08/2022 at 01:19, TomLeonard20 said:
Newbie here and have given up googling after an hour in the hope this community can help. I’m currently a tax resident in Australia and have recently dipped my toe in ETFs (purchasing IVV.P). What is confusing is the difference between IVV.P and IVV.AX - is it simply as basic as the currency? Or are there tax differences I.e is one Australian Domiciled and other not ( asking due to need to fill out W8BEN form).
Any help greatly appreciated!
HI @TomLeonard20,
Effectively, there would be a difference in tax as you will need to complete a W-8BEN form to trade IVV.P as it's listed in the US as opposed to IVV.AX listed in Australia.
They will have different trading hours as well.Note that trading in USD you may need to convert your local currency back and forth.
Thank you - Arvin
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4 hours ago, calexmac said:
I cannot find the KOSPI represented on IG. Just because I cannot find it doesn't mean its not there! Am i missing something?
tx
Hi @calexmac,
Thank you for your post.
The Korean index is not available on our platform.
Thank you - Arvin -
On 14/08/2022 at 01:20, Paul1u5 said:
Hello. Am I able to use desktop MT4 to practice the spread betting? If so, please can someone point me on to how to set it up. Thanks
Hi @Paul1u5,
Thank you for your post.
You can access a MT4 Demo account on this page:
https://www.ig.com/uk/trading-platforms/metatrader-4/mt4-demo-account
I hope that it helps !
Thank you - Arvin -
7 hours ago, ArturG said:
I was trying to buy American ETF and got rejection. Is it again the same KDI (key information document) EU rule similar to that post? Why am I affected? I am resident and citizen of the UK and it is EU rule?
Hi @ArturG,
I added a response on the thread you shared.
Effectively, the rule apply to UK clients. You can find the relevant text here:
https://www.legislation.gov.uk/eur/2014/1286/body
I hope that it helps !
All the best - Arvin -
8 hours ago, ArturG said:
I have the same problem. If I look at IG advertising then you promise ETF. But it tuns out to be not quite true anymore after the last changes. So it may be better to search for another platform
4 hours ago, NickW-uk said:@ArturG I believe all UK and EU platforms will be restricted to only selling UCITS compliant ETF's. I've found the following UCITS US Treasury EFT's listed on IG:
Invesco US Treasury 7-10 Year UCITS ETF
Vanguard USD Treasury Bond UCITS ETFHi @ArturG
Thank you for your post.
You can find the relevant text here:
https://www.legislation.gov.uk/eur/2014/1286/body
This rule will apply to all UK clients therefore other brokers should comply with the above rules.
I hope that it helps !
All the best - Arvin -
14 hours ago, blackarrow said:
arvin, i appreciate your very supportive reply. ive done some stocks portfolio filling on IB now with their live account but im a bit bruised and battered as a result
i dont give up easily so the more i learn from wherever, the more likely it is that i could do something at IG with the share dealing account despite lack of a demo option beforehand. good to know IG protects new users - they are very busy like that at IB but do not stop to think that using language that a newbie can understand might just be the smartest way to help.. they have a glossary for general terminology but even with google searching the site its difficult to get help with what site specific stuff means.. is IG thinking about what it actually is like for beginners to navigate the site too? best way to get this kind of perspective is to sit beside someone trying to do just that and see what kind of questions they ask at each step of the way. it seem like the only aim at IB is to make sure the help especially their videos makes sense to those that already know the answers. if IG can do better than that it might boost your ratings in reviews, etc. but i already rather think it is doing better.. heres an example of trouble with IB; in their (my) client portal, column header names like 'avg price' and 'cost basis' do not have any direct way (like a windows ? icon) to get an 'in a nutshell' explanation of what the header means. also there is no way to sort columns of numbers/ names according to different criteria. i cannot sort positions (stocks held) by exchange bought at, so all the nyse and lse and nasdaq are grouped together so its easy at a glance to see which figures are in gbp and which are usd. how does this compare with IG layout? (if i had tried CFDs on here i would know more on this, sure..).
sorry if this rant is a bit heavy going
i will go and try to repeat some of it at IB next.. if i can get to the right site map link to reach community there.. if we want a good example of how to do it right then simplywallstreet is it for me - albeit not a broker platform, but the resources on there are huge and very thoughtfully put together and they treat free trial users with respect. subscription cost is not insanely high either, like many other similar sites. hope ive contributed something here that will in some way or other help others in the long run. thanks again for your help. will stick around as long as my CFD demo account login doesnt expire. but in any event i have not closed my mind to the IG share dealing account for alternative portfolio use, in due course 
Hi @blackarrow,
Thank you for your post.
I think that the IG Academy is a good way to start. It has courses for beginners to advanced traders.
You can access the IG Academy with your demo account no need to have a live account.
On the IG website you can use the search function :
It will find the articles containing the key words your are looking for.
I think it is the best way to find relevant pages on the websites.
In regards to explanation on the platform it is always a work in progress, but you can find information but clicking on the 'i' icon on the platform few examples:
All indicators have a small description:
When placing a stop you also have some description
Let me know if you find this information usefull.
All the best - Arvin -
8 hours ago, Essie said:
Did you manage to sort this? I have asked but don't seem to be being understood... the option is there to create my own statement but the results say there is nothing available... IG UK btw
Hi @Essie,
You will find you CTC statements in the Annual filter, if you received dividends during the year. You can fin further information here:
And on the link below:
https://www.ig.com/uk/help-and-support/accounts-and-statements/statements/what-statements-will-i-receive#:~:text=If you have received dividends,of the UK financial year.
I hope that it helps.
Thank you - Arvin -
3 hours ago, Beckybeech said:
can anyone please explain why my account is being debited for dividend adjustments? From what I've read spread betting accounts shouldn't be 'materially impacted' but I'm regularly being hit with losses.
Hi @Beckybeech,
Thank you for your post.
Dividend Adjustment will also affect Spread Betting accounts.
If you have an open position through a dividend adjustment, we’ll ensure that there is no material impact on you by either crediting or debiting your ledger with the exact amount you have incurred as additional running loss/profit due to the dividend adjustment.
You can find further details here.
All the best - Arvin -
13 hours ago, ncalvelo said:
who is the custodian?
Hi @ncalvelo,
For Share trading accounts, IG operates a direct custody model. This means shares purchased through IG will be held by Citi as the legal owner, with IG as the beneficial owner.
The client is the ultimate beneficial owner, therefore the additional shares were received by Citi for our aggregated holding for all clients in accordance to the terms, IG then booked the shares on each client's account.
I hope that it helps !
Thank you - Arvin -
13 hours ago, blackarrow said:
thanks arvin for your help. i think IG should look at what some of the competition are doing with their demo or free trial accounts which do simulate share dealing. some work it so you keep access to demo whilst signed up for live account. for a beginner learning by doing is the best way but not by making expensive mistakes dont you think? which is the risk here at IG. sure its good to have demo for CFDs etc as that is the really risky stuff. also the most lucrative for the platforms though i guess? hence the over emphasis on the CFDs and spread betting from the get-go on many of the platforms.
if IG and many other platforms do need that particular revenue stream more than any other, then starting with demo share dealing and a demo for everything else your beginner share dealers might become confident enough to go down the platforms CFD route eventually. otherwise a business model to make as much as possible out of those with little or no knowledge or experience on them tricky instruments is not, in the long run, going to be a good look if anything blows up in the news, dont you think?
thanks again for your input, it helps me to search better to get the big picture. thats what im doing with interactive brokers - trying to find answers on their pages is hard but google has it all pinned down. sites generally may have hopeless search tools but as we know; google will sort it all out for you in a site specific way. if that is the thing interactive brokers gets criticised for most then their competitors incl IG, need to make sure they are no worse than IB with everything else that they do do right. shame mydemo here may be going nowhere if i get confident with IB in the fullness of time.. sorry, im not what you need i guess.
Hi @blackarrow,
I will forward your feedback to the relevant department in regards to having Share Dealing Demo servers.
I understand your point. We do have products warnings on our website clearly stating that leverage products are risky.
To open a CFD account , you will need to complete a questionnaire to assess your experience in trading. If you fail that questionnaire we wouldn't give you access to a CFD account to avoid exposing you to high risk products.
I don't know much of IB's offers, effectively you can compare both.
We do have the IG Academy, free educational content on trading if you are after some courses before starting to trade.
All the best - Arvin -
14 hours ago, NathanBoug said:
Tried to contact IG about this, no response.
I just want to know if the will facilitate this dividend properly by issuing APE shares or not.
Need to know if I need to move my shares held here over to another broker that has confirmed they will.
14 hours ago, PurchAce said:i was about to ask this question also.
Hi All,
Thanks for your posts. IG will be booking preference shares on a 1 for 1 basis.
Thank you - Arvin-
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8 hours ago, TuesdayTrader said:
Dear All,
Is there an option to open a Currency trade at a specific time of the day? Let's say for example, if I want to open a trade at 23:00 hrs GMT on Monday?
regards,
Tuesday Trader
Hi @TuesdayTrader,
This feature is not available on the platform. You will need to program it yourself for an order to be sent at a specific time. You can use an API if you wish.
If you need further assistance, please reach out to helpdesk.uk@ig.com
Thank you - Arvin
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10 hours ago, peterz said:
If a company pays its dividends in USD and requires currency election for payment in GBP is the election handled automatically by IG or by Computershare via form?
Hi @peterz,
You will receive the dividend in your account currency. IG will make the conversion when crediting your account.
Thank you - Arvin -
On 07/08/2022 at 03:47, acornopolis said:
Hi. I am a little bit confused about the method used to do the GME stock split.
I do received an email from IG regarding the GME 4:1 stock split that creates more confusion than clarifies the things. There it is no reference that the split it is created through a dividend instead of a regular stock split.My question it is if the Stock split it was created using the:
a) Forward stock split, function code FC-02, ISO event code SPLF
or
b) Dividend stock split, function code FC-06, ISO event code DVSE
It is a huge difference between this two ways of doing the stock split and there it is no way to check how my new shares was created after the 4:1 split.
I will appreciate some clarification regarding this subject from the IG staff.
Best regards.
Hi @acornopolis,
We are unable to ascertain how the company processed this event, but from IG's end we mirrored the custodian and it seems they processed this as a stock split.
The client would have an extra 3 shares for each one held before Ex-date and the new market (after Ex date) price would be feeding into the give the client’s P/L.
We won't know how the company recorded it.
Thank you - Arvin -
On 06/08/2022 at 09:54, blackarrow said:
im in the uk on demo account and can see no way to simply buy shares to hold. just all this in-your-face CFD over promotion.. (resistance is futile?) i dont expect to want to short any stocks using CFD, its value investing for me. just like oracle of omaha WB of course - who else?
interactive brokers has it all but is really not an intuitive site to use.. etoro seems good but is creepy the way it draws you in via a demo account and then by stealth, after getting your NI number, you find you have a live account as well.. its asking me for a selfie now (says its the law, oh really?), even after email said account was verified. i had great hopes for IG but just disappointment here now as well.. unless someone know where the 'invest dashboard' lives.. thanks for any helps
?
Hi @blackarrow,
Thank you for your post.
Our Demo accounts are CFD accounts using leverage and margin. Our Demo servers and Live servers are separated. We do not have Share Trading demo account as share trading works with Direct order to the market.
You are looking for an account to hold your shares, you can find more information on share dealing accounts here:
https://www.ig.com/uk/investments/share-dealing
If you need further information, please let us know.
Thank you - Arvin -
On 06/08/2022 at 13:59, angela2v said:
When is IG going to implement stop losses on Share Trading accounts? It doesn't seem to be an issue for platforms that use Citibank as the underlying broker. I understand the issue with the current design of the platform but a possible option could be a CONTRA equity account. If a buy/sell is executed that action could then call/trigger a separate action to create a credit/debit adjustment effectively and once closed a call/trigger would then do the reverse and balance the CONTRA account back to nil.
Hi @angela2v,
You can add stops to a share dealing order:
Let us know if it helps.
Thank you - Arvin -
1 hour ago, coincatcha said:
Hi @
I've a Servor Error msg trying to set-up PRT.
Ready to go live this week. Today would be better!
I see this is a common problem but no solutions provided for 5 years.
Can someone please activate my live and Demo account again? It doesn't work when come back later.
Regards
Hi @coincatcha,
Thank you for your post.
Please ensure that you have enough funds on your CFD account. It seems that there isn't sufficient funds to activate PRT.
Once your live account activated you will have access to the demo account as well.
I hope that it helps !
All the best - Arvin -
On 06/08/2022 at 07:33, cyan said:
Hi. I have tried unsuccessfully to amend a stock order submitted during mkt close. I tried deleting it but it doesnt work. Can anyone please advise? Thank you..
Hi @cyan,
If you are still unable to cancel you order please call +65 6390 5118 ASAP, for your order to be cancelled.
Thank you - Arvin -
On 06/08/2022 at 12:08, pbforex said:
hi, ive held 3 positions with 3 different companies yet ive checked my account today and i appear to only have 1 position? ive not sold anything and the balance reflects my 3 holdings - is due to a cleansing or trading halt?
comments to clarify this welcome. thanks in advance...
Hi @pbforex,
Thank you for your post.Each Friday after market close, IG has a release window which is used to implement changes to our system. As part of this release, we are aware some accounts were temporarily unable to see open positions. The issue has since been rectified.
Please don't hesitate to contact us in the event you experience any further disruption.
All the best - Arvin
i will go and try to repeat some of it at IB next.. if i can get to the right site map link to reach community there.. if we want a good example of how to do it right then simplywallstreet is it for me - albeit not a broker platform, but the resources on there are huge and very thoughtfully put together and they treat free trial users with respect. subscription cost is not insanely high either, like many other similar sites. hope ive contributed something here that will in some way or other help others in the long run. thanks again for your help. will stick around as long as my CFD demo account login doesnt expire. but in any event i have not closed my mind to the IG share dealing account for alternative portfolio use, in due course 
Fees on Partially-Filled Orders
in IG Account Support - MyIG Help
Posted
Hi @mfdoom420,
If you select Market order the expiry will change to Fill or Kill:
The order will be filled fully, or killed.
Thank you