ArvinIG
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Posts posted by ArvinIG
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14 hours ago, closeaccount said:
Hi, I closed all my positions the only one left is Anglo African Oil & Gas PLC which can't be sold. Does anyone know how long it will take until I can sell? I have no interest in the stock market - my (soon to be ex)husband forced me to open this account under my name but he was the one using it, all I want is to be done with it and close the account - I just hope it will be available to trade soon (can't find the information online)
thank you in advance
Hi @closeaccount,
Thank you for your post.
You will need to wait for the company to make decision on their shares. If their shares are not trading on the exchange we won't be able to sell your shares, unless they trade OTC, you will need to call in and see if the dealing desk can sell the shares.
You can find more information here:
https://www.ig.com/uk/help-and-support/corporate-events-and-dealing/corporate-action-events/what-happens-if-the-stock-i-am-trading-delists
If the stock has been declared as worthless then it can be closed at 0.
In regards of your account, where the fund deposit made from your card or bank account or your partner's? IG does not accept Third-party funding. The funds needs to come a source under your name and you should trade for yourself not someone else unless you have a power of attorney.
Feel free to reach out to helpdesk.uk@ig.com, our team will be able to assist you verifying the source of the funds and selling your shares.
Thank you - Arvin
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The RBA are in the thick of their inflation fight, again hiking by 0.5%; the AUD/USD went lower in the aftermath, while the ASX 200 got a small lift and the RBA have more hikes in mind so will AUD/USD be the beneficiary?
Source: BloombergThe Australian dollar headed south after the RBA further confirmed their alliance with other global central banks on a robust tightening regime.
The bank lifted the cash rate by 50 basis points to 1.35% from 0.85%. This is the first time that the bank has raised rates by 50 basis points at consecutive meetings.
The statement proceeding the decision highlighted the global supply chains issues and they expect inflation to peak later this year and then return to their target in 2024.
The statement concluded with, “The Board is committed to doing what is necessary to ensure that inflation in Australia returns to target over time.”
Australia’s ASX 200 equity index found some support in reaction to the news. The three-year Commonwealth Australian Government bond yield went 8 basis points lower to 2.95% immediately after the announcement.
Going into the meeting, AUD/USD and the ASX 200 had found support to start the week after a sell off to end last week on the back of negative risk appetite permeating markets.
Globally, there is a conundrum for central banks of weighing the recession risk versus inflation containment. Australia might be in a comparatively unique position.
In the week leading up to today’s meeting, Australia’s second tier economic data releases have been strong and all of them surprised to the upside. Retail sales, job ads and vacancies, private sector credit growth, home loans and building approvals all beat expectations.
Before all that data was available, RBA Governor Philip Lowe had already sounded the alarm bell on inflation and the cash rate. CPI is anticipated by the bank to be around 7% by December and the cash rate could be at 2.5%.
Source: ABSSecond quarter 2021 CPI was 0.8% and this number will drop off the CPI reading that is due out 27th July. First quarter 2022 CPI was 2.1%.
The first three months of the year only includes one-month of the massive surge in commodity prices, notably energy and food. The largest increases in production costs were yet to be fully passed through to the consumer.
If we assume that second quarter 2022 CPI comes in at the same rate as the first quarter (2.1%), that will give us annual read of 6.3%.
Looking at the extraordinary rise in energy, food and building materials over the second quarter of this year, there is a strong chance of much higher number.
If CPI prints above 7% in July, the RBA might continue with a jumbo hike at their next meeting on Tuesday 2nd August.
Whether or not this translates into higher AUD/USD remains to be scene and global machinations will continue to impact the Aussie.
If AUD/USD continues to languish, then this will further stimulate the domestic economy with the trade balance continuing to add circa AUD 10 billion each month.
This information has been prepared by DailyFX, the partner site of IG offering leading forex news and analysis. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients.
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1 hour ago, N9760 said:
Dear IG Team
There are a few quirks regarding custom watchlists between the iPhone App, iPad App and IG browser platforms.
1. An IG user can edit the order of instruments within a custom watchlist on iPhone - but not on an iPad.
2. An IG user cannot rename a custom watchlist on the iPhone or iPad, this can only be done on IG.COM via a browser.
3. An IG user cannot reorder or sort the custom watchlists on any platform - not iPhone, iPad or IG.COM. The watchlists would have to be deleted entirely and recreated in the order of preference.
These don’t seem like technically difficult issues to solve.
Is there any plan to address these in any upcoming product releases?
Regards
Joe
HI @N9760,
Thank you for your post and feedback.
I will forward you feedback to the relevant team. Effectively at this time some features are available are available on certain platform and not others, for example renaming the watchlist as you mentioned.
Thank you - Arvin
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On 15/08/2020 at 01:09, trotter said:
Hello, can't seem to work out how to change to the time scale in the app. Is there a way to change it?
Hi @trotter,
Once one the app and the chart, if you tap once you will find the interval setting at the bottom of the screen.
Thank you - Arvin-
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12 hours ago, trotter said:
Why do you not just show me what I'm allowed to trade? How do people plan investments when you need to trade something to find out you can't? 'instrument not tax wrapper enabled' is a pain. Is it all short EFTs? I can trade 'leveraged shares 3x Tesla ETP GBp' but not the short version of it. I can't use a service like that, it's dumb considering how easy it would be to code in an option to filter out what I can not trade.
Hi @trotter,
You can find the list of shares and ETF on this list :
Stockbroking Share List.pdf (marketdatasystems.com)You can also use the ETF Screener:
ETF Screener | Exchange Traded Funds Screener | IG
I will forward your feedback on providing information on available ISA stocks.
Thank you - Arvin-
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16 hours ago, SURI said:
Why does nobody fix the system glitch?
Type and Date Dropdown box in Live accounts > Statements and History menu doesn't work for more weeks despite several help requests.
Hi @SURI,
Thank you for your post, could you please clarify which statements you are after? If you are after the 2021-2022 share dealing statements they are not out yet. Be aware that you only receive end of financial year tax statement if you received dividends within that year.
Share with us what you after, we will be able to assist you further.
Thank you - Arvin -
AUD/USD appears vulnerable as the US dollar remains strong; the move lower arrives just before a crucial RBA meeting that could add volatility and if bearish momentum continues to unfold, how low will AUD/USD go?
Source: BloombergThe Australian dollar made a two-year low to end last week as bearish momentum appeared to pick up steam.
A bearish triple moving average (TMA) formation requires the price to be below the short term simple moving average (SMA), the latter to be below the medium term SMA and the medium term SMA to be below the long term SMA. All SMAs also need to have a negative gradient.
Looking at the 10-, 21-, 55-, 100- and 200-day SMAs, AUD/USD met the criteria for a bearish TMA in the middle of June.
It may signal that bearish momentum could continue to evolve. If the price moves back above the 10-day SMA, the TMA will no longer be valid.
Support may lie at Friday’s low of 0.6764. The previous lows 0.6829 and 0.6850 might offer break point resistance.
The RBA monetary policy committee meeting on Tuesday might provide event risk volatility opportunities. The market is anticipating a 50 basis points (bps) hike and anything other than that could see a significant move.
If they hike by less than 50 bps it could see the support levels tested and a break below them might see a continued run lower. Conversely, a hike by more than 50 bps might see resistance levels challenged and if they are overcome, we may have seen the low for the medium-term last week.
AUD/USD daily chart
Source: TradingViewAUD/USD weekly chart
Last week’s push lower stopped just above the 50% Fibonacci Retracement level at 0.6758 to make a low of 0.6764. This Fibonacci level may continue to provide support.
The bigger picture highlights that since the February 2021 peak of 0.8007, the price has made lower highs and lower lows, revealing descending trend lines above and below the price.
The lower trend line that currently dissects the price at 0.6748 is under threat and a break there could indicate further bearishness is unfolding.
Source: TradingView
Daniel McCarthy | Strategist
04 July 2022
This information has been prepared by DailyFX, the partner site of IG offering leading forex news and analysis. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients. -
19 hours ago, Cedric said:
I can understand the charges for an overnight trade. But how does the DEPO work ???
Hi @Cedric,
Thank you for your post.
By Depo do you mean the margin requirement?
The maintenance margin, also known as variation margin, is extra money that we might need to request from you if your position moves against you. Its purpose is to ensure you have enough money in your account to fund the present value of the position at all times – covering any running losses.
https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/margin/what-is-margin
Let us know if you meant something else we will be able to assist you.
Thank you - Arvin -
On 02/07/2022 at 10:32, larryp said:
Hey everyone, just looking to know if anyone else is having a challenge locating their tax statement for the previous financial year? Live accounts > statements > Annual (Custom) but nothing shows up?
If not available yet, is there a timeline for when this statement will be released?Thanks
Hi @larryp,
For Australia the Tax statement should be ready by end of July. If you received complex dividends, it will take longer before being ready.
Thank you - Arvin -
11 hours ago, Farra13 said:
Hi, do we have a timeframe for when we receive the spinoff dividend from holding BBIG?
Hi @Farra13,
Thank you for your post.Our Corporate action advised that it will reflect after the pay date. There are still waiting on the Pay date to be determined.
Thank you - Arvin -
5 hours ago, tokeeffe2022 said:
Hi Arvin,
Did the above and it is still not working. Moreover, I had a quick look in the developer console in Chrome and I can see some HTTP 403 errors, and some .js errors, see below. On logging back into the Community, I had to create a new account also. I tried to create the live account in Edge, and I got the screen I attached in my opening post.
Hi @tokeeffe2022,
Thank you for sharing I will share with the IT team to investigate.
Thank you - Arvin-
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7 hours ago, tokeeffe said:
Evening,
On attempting to create a new live account, using the 'Add a live account' button, I get a blank popup. A loading icon, (spinner) appears before the attached screen. I'm using Chrome.
Hi @tokeeffe,
Thank you for your post. Could you please try to delete your cookies and empty your cache? I might help the page to load properly.
Have you try another browser?
Thank you - Arvin -
11 hours ago, traveler said:
Is there a youtube video or instructional video for the IG platform's advanced features - such as how to use the various indicators and what are their advantages?
And also how to use the advanced drawing tools - like the Gann fan, Fib extension, measurement, head and shoulders etc.. Would really appreciate if an expert on these tools could explain it to me clearly and how best to use them or point out some common mistakes that most traders are not aware of.
Hi @traveler,
You can start with this article on the IG website:
https://www.ig.com/au/help-and-support/charts/ig-charts/how-do-i-customise-indicators-or-drawings
If you right click on the chart and put your mouse over the 'i' next to the indicator you will have furhter information on the indicator:
I hope that it helps.
You can also use the search bar on the IG website or the IG Community as previous members might have post information that you are after.
All the best - Arvin -
6 minutes ago, PVTKN said:
Also receiving this same message for all my individual ASX listed shares. Not able to set Stop Market orders. Also the phone number is not responding to my keypad entries. Please help.
Hi @PVTKN,
Could you please confirm that you used the number 1800 601 734, and which options you selected?
There has been an issue with our broker, a fix was put in place and you should be able to place Day expiry orders.
If you are unable to place an order please reach out to the number above.
Thank you - Arvin -
7 hours ago, VS21 said:
I cannot close my positions and it says market not available online
Hi @VS21,
Could you please confirm if you are now able to close your position?
Thank you - Arvin -
15 hours ago, CloudStock said:
Hi @CloudStock,
Thank you, I raised the issue to IT.
Feel free to send screenshots to helpdesk.uk@ig.com.
Thanks - Arvin -
On 24/06/2022 at 22:15, AlexP said:
It’s a shame this hasn’t been sorted. Will have to setup my real investments with Hargreaves’s Lansdown, and just keep ig for fun.
Will be missing out on a lot of businessHi @AlexP,
We understand your disappointment and we have forwarded the client feedback to the relevant team. We will post any update on DRIP on the community.
All the best - Arvin-
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12 hours ago, LambdaVelorum said:
For example,
Price of ABC stock is 10.
Spread bet longs let’s say are 10.5 and shorts 9.5
If I want to put a stop loss at 7.5 level (real price of the stock ) , do I just set the stop at 7.5, or is there any type of spread as well to close spread bets? (As in, the order might be triggered at a higher price than desired )
Thanks,
John.
Hi @LambdaVelorum,
A stop-loss order, or stop, is an instruction to close your position automatically when the underlying market reaches a set price that is less favourable than the current price.
Your stop can be triggered at another price than the one selected due to slippage.
You can find more information here:
https://www.ig.com/uk/trading-strategies/what-is-a-stop-loss-order--42278-180220#:~:text=A stop-loss order%2C or,a useful risk-management tool.
All the best - Arvin -
On 25/06/2022 at 02:05, Cazboy said:
Charts on the trading platform used to show any positions in that market, along with limits and stops; these have disappeared in the last 5 days. Are they coming back? Seems odd to lose functionality in an upgrade?
Hi @Cazboy,
As mentioned by @Robby1, try to right click on the chart and select Show:
Let us know if your positions are showing back up.
Thank you - Arvin -
11 hours ago, chkreou said:
Dear Community,
Greetings, I am new in the platform.
Have setup indicators etc (to the best of my knowledge) in my demo account.
Is there an MT4 (or some similar sort of) trading platform I could use for demo/practise?
Many Thanks!
Hi @chkreou,
You can find details on MT4 Demo accounts here:
https://www.ig.com/uk/trading-platforms/metatrader-4/mt4-demo-accountOn the MT4 terminal you will need to select the IG-DEMO server.
I hope that it helps.
All the best - Arvin-
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On 23/06/2022 at 04:51, LiamWhite said:
Name Of Stock - Solo Brands Inc
Name of Stock Exchange - NASDAQ
Leverage or share dealing - Share dealing
Ticker - DTC
Market cap - £403.5
Hi @LiamWhite,
Solo Brands Inc was added as requested.
All the best - Arvin -
11 hours ago, tonymaclennan said:
I have the IG trading app... I cant see how to add indicators such as wilsons alligator.
Any idea please?
Hi @tonymaclennan,
On the IG trading app, if you tap once on the chart you will see a menu appearing at the bottom of the screen.
From there you can select the indicators you would like to display.
You might be interested in the below article:
https://www.ig.com/au/trading-strategies/what-is-the-alligator-indicator-and-how-do-you-use-it-in-forex-t-210412
Thank you - Arvin
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12 hours ago, Rhythm said:
Mccolls share is shown zero on the account. What is happening? Shareholders get nothing as everyone said?
Hi @Rhythm,
Thank you for your post. The market is actually closed/ suspended.
If a stock is suspended, we would have to wait for the stock to become tradeable again.
Our Corporate Action team will keep updated on the situation and react to the company announcements accordingly.
I hope that it helps.
All the best - Arvin -
21 minutes ago, N9760 said:
Why is there no chart view support on IG.COM like there is on the IG tablet app?
A trader has to straddle a tablet or phone app and a desktop browser to get a chart view of a watchlist on IG.
Thank you
Joe
Hi @N9760,
Thank you for your post.
Unfortunately, at this point we do not have such feature on the web based platform.
I will forward your feedback to the relevant department to be reviewed.
Thank you - Arvin
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IG New account creation - Technical Issue.
in IG Technical Support - Platform and App Help
Posted
Hi @tokeeffe2022,
There is an application opened under @tokeeffe. You should be able to login with this email and continue your application. You can follow up on this application by reaching out to newaccountenquiries.uk@ig.com.
The IT ticket number is: INC0643717 for your reference.
Thank you - Arvin