AndaIG

Hi @Niiade73 Thanks for reaching out, When using stops you are not guaranteed to be closed out at your specified stop level unless you are using a guaranteed stop. This is important to note as when there is an aggressive pull back from the market slippage may occur. You can learn more about slippage and guaranteed stops from the following link: https://www.ig.com/uk/trading-strategies/what-is-slippage-and-how-do-you-avoid-it-in-trading--190319 All the best, Anda

Hi @Sitiain66 Thanks for reaching out, We do produce consolidated tax certificates for share dealing accounts. However these are yet to be available for download. You can find some useful information from the following forum: All the best, Anda

Hi @FOUR9FINE Stop order will sell at your specified price or a less favourable price. i.e. that price or below if you are selling depending on the best available price in the market. All the best, Anda

Hi @FOUR9FINE Thanks for reaching out, Stop losses are only available on spread betting or CFD trading. They are not available on the share dealing platform. This is because they are OTC orders not available on the underlying exchange. You can however use a stop order to exit your position at a particular level. In order to achieve this select 'stop order' from the order types section on the deal ticket. Remember as this is not a typical stop loss order your order would be executed at the closest available price once triggered. You can learn more about this from the following link: https://www.ig.com/uk/risk-management/stop-orders All the best, Anda

Hi @Tristan369 Thanks for reaching out, Our share trading financial statements are not yet available for download. The statements team is still working on these. Once available you should be able to download from My IG>Live accounts>statements All the best, Anda

Hi @Mojo Thanks for reaching out, We only offer AMC on share dealing, so you should be able to buy this share on your share dealing/ISA account. All the best, Anda

Hi @anthonyli01 Thanks for reaching out, We are no longer offering US ETFs to retail accounts as we are unable to provide a KID (Key Investor Document) at the point of sale. Regulation (EU) No 1286/2014 (the PRIIPs) regulation states that all retail clients must be provided with a Key Information Document (KID) prior to the purchase on any security (PRIIP) within the scope of the regulation. Unfortunately the only solution is if you are able to qualify for a professional account. All the best, Anda

Hi @Dannymacca Thanks for reaching out, The ex-date for the spin off was 30th June 2022, so you would have needed to hold the shares on market close prior to the ex-date to be eligible for the shares. However none of our clients have received their entitlements at the moment as we are still waiting to receive the shares from our prime broker. We are chasing our broker daily on this. All the best, Anda

Hi @Shelvock Thank you for reaching out, You can email helpdesk.uk@ig.com to have the fee refunded. Unfortunately you will not be able to close the account up until the shares have been deemed worthless by our custodian broker. At which point we will be able to close the position. All the best, Anda

Hi @Victoria Thanks for reaching out, Have you tried downloading the csv file in the statements or history section from My IG? All the best, Anda

Hi @nickcamel Try reaching out to our IT team by emailing webapisupport@ig.com All the best, Anda

Hi @Gorgeous Thanks for reaching out, Will you please give more information on what you mean by easily accessible when needed? All the best, Anda

Hi @Robhalo Thanks for reaching out, We have alerted our Corporate Actions team, this dividend should be paid shortly. All the best, Anda

Hi @Stuart51 Thanks for reaching out, Android app is compatible with OS 7.0 and above, I have attached the app specifications from the app store. All the best, Anda

Hi @IntroLone Thanks for reaching out, Please report this issue to helpdesk.uk@ig.com so that our IT team can address this. All the best, Anda

Hi @hasankara Thanks for reaching out, yes you can. You just need to ensure that you have force open checked on the deal ticket. All the best, Anda

Hi @ManpsyIG Thanks for reaching out, Please note that MT4 uses a separate password to your normal IG account. You would have been emailed a password when you created the account. If you have problems finding the email you can reach out to our helpdesk on live chat or helpdesk.uk@ig.com for a password reset link to be sent to you. All the best, Anda

Hi @greenscorpio1000 Thanks for reaching out, It is Independence Day on the 4th of July, hence the 4 day charge. All the best, Anda

Hi @thecusmar Thanks for reaching out, We do not issue a SRN or HIN as we operate under the direct custodial model. However you can email helpdesk.au@ig.com to reach out to our corporate actions team who should be able to facilitate your request. All the best, Anda

Hi @Simon75 Thanks for reaching out. Unfortunately this cant be disabled. However it seems to only appear when the positions window is added to a workspace. Workaround would be to access the positions window from the main tabs on the left hand panel as opposed to through a workspace. All the best, Anda

Hi @juliuscherrytree Thanks for reaching out, You simply need to change your book cost. Please see the following link on how to amend your book cost. https://www.ig.com/uk/help-and-support/investments/share-dealing-and-isas/how-do-i-edit-my-book-cost All the best, Anda

Hi @Jazz40 Thanks for reaching out, Yes we do offer accounts in the UAE. You can call +971 (0) 4 559 2108 or email sales.ae@ig.com for further details. You can create an account from the following link: https://www.ig.com/ae/application-form All the best, Anda

Hi @chairmanlowe Thanks for reaching out, Try right clicking on the chart, then show, then open positions. Also ensure that one click dealing is enabled. All the best, Anda

Hi @LambdaVelorum Thanks for reaching out, If you have a long position, then a stop loss would trigger based on the bid price i.e. you need to sell to close. If you have a short position, then a stop loss will trigger based on the ask price i.e. you need to buy to close. All the best, Anda

Hi @actrades2121 Thanks for reaching out, Unfortunately this cannot be changed. It works based on the closing price on the candles. Green if closing price is greater than the previous closing price, and red the other way around. All the best, Anda