AndaIG

Hi @Thuleni Thanks for the question. Unfortunately that functionality is not built into the platform. We are happy to pass this as feedback to our developers. All the best Anda

Hi @JCTrader For API support you can email webapisupport@ig.com. You can also take a look at the FAQ on the following link: https://labs.ig.com/ All the best Anda

Hi @asim If you looking to change the language on the webpage you can do so by clicking on English on the left hand side of the page. Please see attached screenshot. All the best Anda

Hi @Zingerbox Thanks for the query Unfortunately the platform does not have that functionality, but we are happy to pass this on as feedback to our developers. All the best Anda

Hi there Please refer to the attached screenshot, please note that this will only appear on your personal watchlists and not the IG created ones. All the best Anda

Hi @martinc1 Thanks for the question If you are moving shares externally we can only facilitate an ISA to ISA transfer. You should be able to do an internal transfer from the ISA to the share dealing account. Then once that is completed you can transfer the shares abroad through the share dealing account. Please contact transfers@ig.com to arrange this. All the best Anda

Hi @Anjalie Yes we do offer trailing stops on PRT. Please tick the stops box from the deal ticket then change from stop to trailing on the drop down arrow. Can you elaborate on what you mean by a multiple time frame stop loss? Thanks Anda

Hi @JCTrader The best way to get support on API related matters is to write to webapisupport@ig.com All the best Anda

Hi @guwest Thank you for the feedback We have not had any cases reported today, please can you try refreshing your browser or reinstalling the app. Can you also check that your notifications are correctly configured on the settings tab of the My IG page. Thanks Anda

Hi @jandj This is a good read, thank you for sharing your trading insights. All the best Anda

Hi @JPH333 Thank you for the question On a live account we would accept a minimum bet size of $0.01 per point. When you are hedged you would receive a margin concession. You would only pay 10% of the usual margin requirement on each side. All the best Anda

Hi @Jgoold Thanks for the question If a share does not appear when you search for it, it would usually mean that we do not offer it. You can request for that share to be added to the platform if it trades on one of the exchanges that we offer. The shares desk would then assess the share based on their risk based criteria and revert back to you with an outcome. You send requests to add shares to helpdesk.uk@ig.com. Thanks Anda

Hi @JPH333 Thanks for the question Can you please elaborate on what you mean by 'what legal entity am I facing'. Please see the below link on how we treat client funds. https://www.ig.com/uk/client-funds Thanks Anda

Hi @thanos As correctly pointed out in the above thread we only offer spread betting if you are a resident of the UK or Ireland. All the best Anda

Hi @nit2wynit I believe that you have been answered in another forum. Be cognizant of the exchange rate and the 0.5% FX conversion admin fee. You can also convert your account into a multicurrency account as was suggested. Regards Anda

Hi @Darrenm Thank you for the question If you right click on the chart, then go to show, then tick open positions it should solve the problem. Please see the below screenshot. Regards Anda

Hi @hamza2304 1. There is no minimum or maximum to the number of trades that will qualify. The discount would be applied for the month regardless on the number of times traded that month. Take note that each trade would have to have less than GBP25000 notional value . 2. Yes you would be entitled to the discount continuously if you place 3+ trades every month going forward. Hope this helps Anda

Hi @hamza2304 Thanks for the question US shares means shares listed on USA exchanges. Please note that the commission discount applies for the following month after you have placed 3+ trades. So if you place 3+ trades in August you would then qualify for the discounted commission on trades placed in September. All the best Anda

Hi @Gavster It appears that the same has happened with HBR. This is an issue that we are aware of and has been reported to our IT team. We hope to have it resolved soon. All the best Anda

Hi @Clint Thank you for the question The top line corresponds to the price level at which you opened your trade. The bottom line corresponds to the current market price. All the best Anda

Hi @TomTeej Thanks for the query The point to point drawing tool remains on the same points regardless of the timeframe. Moving from one time frame to the other will result in different candles at your specified points i.e a point on a 4 hr timeframe will have a different corresponding candle on a 1 hr timeframe. I would suggest trying out one of the indicators, e.g we recently added the SuperTrend. All the best Anda

Hi @Peter15 The available strikes should not differ due to account location. Please can you refresh the platform and provide feedback once done. Thanks Anda

Hi Ryan Index futures which are dated are not adjusted for dividends as the effect of dividends and interest has already been included in the price. We will thus take the price directly from the exchange and wrap IG spread around that. Our cash indices are a synthetic product that is created by IG. To price them we will take the futures price directly from the exchange, we will then make a fair value adjustment(add dividends and deduct interest) to derive a cash price. That is why you will pay interest on a daily basis and have dividend adjustments when trading the cash contract whereas this will not occur on the dated contract. All the best Anda

Hi @Peter15 Thanks for the question, those strikes have since been added. All the best Anda

Hi @andy @nit2wynit Thank you for the feedback We have alerted our developers to the issue and it is currently being investigated under the following reference number INC0571793. We hope to have it fixed soon. Kind regards Anda