Caseynotes
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Posts posted by Caseynotes
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1 minute ago, greenscorpio1000 said:
The poor technical people will lose sleep over this
if they survive
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2 minutes ago, Viorel said:
The chat is not working (or being very, very busy). I lost revenue being unable to change the stop and even close the EURGBP deal.
Moreover, I can't close a pending order on the same pair.
I need an URGENT cancel of the pending order as I do not trust the system these days and would not like to enter a deal I can't control on a timely manner.
How can I do this before the Order change into Position?
Thank you.
they have frozen the system so would expect orders to be cancelled before restart
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2 minutes ago, dmedin said:
We're all doomed!
shouldn't worry @dmedin, will probably save you a bob or two 🙂
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1 minute ago, Kapil said:
Yes same here.
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2 minutes ago, Caseynotes said:
all the platforms have gone now
looks like mt4 has been shutdown completely, price not moving.
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all the platforms have gone now
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1 minute ago, ppicton said:
Thanks. Not good though
never seen anything this bad before.
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1 minute ago, ppicton said:
Hi, I have no figures in any of my balances, any reason?
They are all selected to be there.
yes, major outage notice
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4 minutes ago, Zerget said:
Yeah but the phones are jammed too! How do we trade?
call to close only, they say keep trying.
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1 minute ago, chrisw8 said:
so frustrating!
they just switched the notice from partial outage to Major outage
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1
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1 minute ago, Blackrider said:
I can not call because I'm abroad, with a good internet conexion but call would be **** expensive from here
I'd have a go using live chat
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Current platform issues;
Issues closing positions
Update - We're continuing to investigate this issue, please call only if you need to deal.
Sep 5, 12:00 UTCUpdate - We're continuing to investigate this issue, please call only if you need to deal.
Sep 5, 11:53 UTCInvestigating - Some clients are experiencing issues closing positions via our platforms. Please call if you need to deal: 0207 896 0000.
Sep 5, 11:33 UTChttps://status.ig.com/?REF=TS&SM=TW&CHID=9
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M15 charts and Dax has got itself caught in a coil while Dow grinds back up having found support at 26500.
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5 minutes ago, nit2wynit said:
It seems that way.....
But I'm no closer to finding a solution
So, are you aware of anything in particular that might cause slowdown on the charts?Difficult to say but I would start to suspend other apps one by one and see if there was any change, you said you don't use an antivirus but check windows defender, stop using the Cleaner you mentioned earlier, next I would go into resource manager and look at the top exe cpu usage files and suspend any you don't need one by one. I've actually suspended the top 9, I don't use them and so I don't need them running constantly, stuff like cortana, skype, yourphone, winappstore.
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7 minutes ago, nit2wynit said:
It would be interesting to see you moving the chart around in realtime and comparing it to Tradingview. I am going to do a side by side and Screen record. Not sure if will even play here though.
I've used Tradingview for years and I've used the IG new platform since it was introduced, and the old platform for years before that, if there was a discernible lag between the IG new platform and Tradingview I really would have noticed.
The problems you list are all related (not 2 separate causes) and would seem to be particular to your computer.
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2 minutes ago, nit2wynit said:
Then there is an incompatibility between my machine and IG platform.
The question is; What?I can only presume there is something running on your computer that's interfering with the IG app, I think I would be looking at what else is running and would trial shutting down any possible candidates.
4 minutes ago, nit2wynit said:Why do you go on the IG Retail Platform is you use MT4?
Sometimes I'll have 3 or 4 platforms running at once, I move charts around on the IG platform for the daily dashboard post every morning, I'm often checking charts for others who have a query, that might mean having open mt4, IG live and IG demo and Tradingview all at once, I've been doing it for years.
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I go on the IG platform every day and move charts around all the time, I go on tradingview most days and move charts around, the IG platform is not discernibly laggy at all compared to tradingview, not ever.
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13 minutes ago, nit2wynit said:
I suppose you'd need to be sitting in front of the Platform for an entire day placing several trades and have several charts open. Only then could you ascertain if there was an issue.
there are literally thousands of IG clients doing this
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2 minutes ago, nit2wynit said:
While this has indeed been pointed out in the past, I'd assumed it to be a Possibility not a Fact. If it's not the genuine article then no wonder my successes on the Demo far exceed those Live!
More likely to be noticeable on illquid markets such as aim stocks, not likely to be an issue if learning on fx majors or indices except for high impact news events.
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3 minutes ago, dmedin said:
Ah well then ... that definitely needs to be pointed out. Very misleading. Do those considerations apply to people not using MT4?
I would say probably as it's the same for every broker or whoever, who develops their own platform.
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China have been very quiet since the dropping of the extradition bill, this below was from 3 days ago.
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Waiting for the London open and both are just checking support, Dax at R1 while Dow just below R2 at the Daily chart resistance level 26550 (orange).
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8 hours ago, dmedin said:
Why the two platforms can't share an identical data feed is beyond my understanding.
The demo platform is primarily a test bed for IG tech staff, clients being allowed to use it is a secondary consideration, I've said in the past that the two are more or less the same and they are for normal markets with sufficient liquidity but there may be occasional noticeable differences, see list below.
Something else to ponder is that a trading platform is not a calculator or a cash register, it's a communication tool and sometimes the market just doesn't want to listen no matter how hard you might be smashing the sell button 🙂
IG Status
in IG Technical Support - Platform and App Help
Posted
1 hour time gap on both web platform and mt4 with little change in price.