OfentseIG
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Everything posted by OfentseIG
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Hi @danielk I believe that will be if you select a strike price closer to the current market price. This would be a strike price in the money. All the best, OfentseIG -
Hi @brian1racing Can you please provide us with more information and context so we can help you resolve it? Could you please confirm if the market was closed when this issue occurred. Is this only on weekends? All the best, OfentseIG
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Hi @MasterMind Please reach out to webapisupport@ig.com, this email address is specific to API support and might have more knowledge to assist. All the best, OfentseIG
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withdraw money on satursay by paypal procedure and timeline
OfentseIG replied to mariodanese's question in IG Account Support - MyIG Help
Hi @mariodanese All withdrawals are not processed during weekends. Your withdrawal will only be processed the following Monday. All the best, O.D -
Hi @kifliki2 Thank you for reaching out. We only offer SA40 on domestic accounts that have margin offset. Unfortunately the IG International account does not have margin offset as it is under ESMA regulation. All the best, O.D
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Hi @kifliki2 Margin offset only applies to the domestic account (non-ESMA accounts). If you are trading in an International CFD account, this rule does not apply to ESMA accounts. All the best, OfentseIG
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Hi @quluqulu It's not an FX charge. The spot market is an Over the Counter (OTC) market, which means that there is no central exchange in which currencies are traded. Overnight funding is charged if you hold the position over 10pm UK time. The charge is not based on negative balance but for holding the position through 10pm, and charged as a Cost to Hold from one day to the next. The payment can either be a charge or a credit as the Tom-Next rate changes daily. All the best, OfentseIG
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Hi @thesarayiahpost Thank you for taking our call. This issue is currently under investigation. An update will be posted soon. All the best, OfentseIG
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Hi there, thank you for contacting us. Are you trading on your ZAR demo account? If you open the same size under the same market, it should return a portion of your margin as you are hedged. Please end a screenshot, we will escalate further. All the best, OfentseIG
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Add funds to demo account showing blank screen
OfentseIG replied to peterc's question in IG Technical Support - Platform and App Help
Hi @peterc Please try changing your total balance on the platform. Click on Manage Account and insert the total amount you want as your demo balance. All the best, OfentseIG
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API calls gives wrong minimum bet size (demo account)
OfentseIG replied to ReadingTrader's topic in Shares and ETFs
Hi @ReadingTrader Please email webapisupport@ig.com and report the incident. You can include an example of the market you want to trade for your trading strategy in the email. This will help us investigate further. All the best, OfentseIG -
Dividend Adjustments 14th November 2022 - 21st November 2022
OfentseIG posted a blog entry in Market News
Please see the expected dividend adjustment figures for a number of our major indices for the week commencing 14th November 2022. These are projected dividends and likely to change. IG cannot be held responsible for any changes made. Dividends highlighted in red include a special dividend, therefore some or all of the amount will not be adjusted. Amount in brackets is the expected adjustment after special dividends excluded (where shown on major indices). Dividend adjustments due to be posted on a bank holiday will usually be posted on the previous working day. If you have any queries or questions on this please let us know in the comments section below. For further information regarding dividend adjustments, and how they affect your positions, please take a look at the video. NB: All dividend adjustments are forecasts and therefore speculative.A dividend adjustment is a cash neutral adjustment on your account. Special Dividends Index Bloomberg Code Effective Date Summary Dividend Amount N/A How do dividend adjustments work? This information has been prepared by IG, a trading name of IG Markets Limited. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients. See full non-independent research disclaimer and quarterly summary. -
Hi @NickW-uk, Thanks for the feedback. We will send your feedback to the relevant department. Please kindly note that this can take time to be included on the platform. All the best, OfentseIG
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Commission for first month (UK)
OfentseIG replied to Ben's question in IG Trading Support - Dealing Questions
Hi @Ben That is correct. If you make 3 trades on US stocks in the month of November, you won't pay commission in December. This will continue as long as you make 3 trades per month. This also applies to UK stocks. If you make 3 trades on UK stocks this month paying commission of £8, you will be paying reduced commission of £3 in the next month. You can make 3 trades in the first month and countless trades in the second month. You still won't be charged commission in the second month. All the best, OfentseIG- 1 reply
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Portfolio information
OfentseIG replied to Sibabes's question in IG Technical Support - Platform and App Help
Hi @Sibabes We do not have such a feature at the moment unfortunately. We will pass on your feedback to the relevant team. You can provide more information and context and we will escalate this further. All the best, OfentseIG- 1 reply
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Hi @Rich As an IG client you get ProRealTime charts free for your first month. After that, you still won’t pay for ProRealTime if you trade at least four times in a given month. If you don't, or your trading activity is of extremely low value, you’ll pay a £30 fee on the last day of every month. Your live account needs to have PRT activated to get free access on the demo account. This means you have to have a minimum of in your live account and have PRT activated in the live account to be able to access it in the demo account. All the best, OfentseIG
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Hi @Rich, thank you for reaching out. I will look for your email and assist with your query. We will respond to you shortly. Due to the market volatility, our team have been receiving an overwhelming amount of calls and emails and are working tirelessly to respond to questions and queries as efficiently as possible. We do apologize for the delay. All the best, OfentseIG
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Chart appearance non-trading hours
OfentseIG replied to nenglish's question in IG Chart Support - Charts, MT4 and PRT
Hi @jd2251 Thank you for your feedback. The issue has been raised with the IT team. A fix is currently underway to help resolve the chart issue. All the best, OfentseIG -
HSBC credit card cash related payments
OfentseIG replied to devc's question in IG Account Support - MyIG Help
Hi @Demolitionmanand @Aeoniris Unfortunately there is no declared time of when this will be resolved. If there are any updates from the relevant team, we will respond to this post once received. We kindly ask for your patience. We will however keep chasing the payments team to help resolve this issue. All the best, OfentseIG -
Charts not working properly. Lots of candles missing.
OfentseIG replied to Steve77's question in IG Chart Support - Charts, MT4 and PRT
@chokdee Thank you for confirming and we appreciate every feedback. I have added your feedback to our incident management report. The relevant team will attend to this to help resolve the discrepancy. Thank you! OfentseIG -
Hi @Ermah The book cost will be changed to zero if there has been a corporate action on your shareholding. You can edit your book cost by following the steps in the following link How to edit book cost. All the best, OfentseIG
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Hi @ramsang4 Thanks for reaching out. To be eligible, you would need to hold your position into the market open of the ex-date. Learn more here: What happens to my shares if the company issues cash dividends All the best, OfentseIG
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Trade Rejections on Leverage Accounts (CFDs or Spread Bet)
OfentseIG posted a tutorial in Community Tutorials
In most cases, the reason why your trade was rejected can be found in the Market info tab on the web platform. This can be found under the deal ticket > ‘info’ tab or ‘market info’ on mobile apps What is unborrowable? This is when you are unable to take a short position. If you try to trade online, you will be offered a rejection message and prompted to call into the dealing desk. When you call in, we may be able to offer a short position if you are looking to trade a small size, however we will have to check with the Shares Desk for borrow. All unborrowable stocks are only offered for short positions on the DFB (not Forward Contracts). What is No Controlled Risk? This means you cannot place a guaranteed stop on this market. Why is a stock on Closings only? You will not be able to open new positions on this market, however you will be able to close positions you currently hold. This could happen when the market cap of the stock got reduced, there was a name change, etc. You can contact our helpdesk for more details on the specific market. Why can’t I place orders on US (all sessions) stocks during out of hours trading? When it is pre/post market trading hours you can only place orders using an all-sessions expiry instead of a normal one. The table below illustrates our all sessions trading hours: Aus Time (AEST) UK time (GMT) US stocks 00:30 – 07:00 13:30 – 20:00 US (all sessions) stocks on share dealing from Monday - Thursday 22:00 – 08:300 11:00 – 21:30 US (all sessions) stocks on share dealing on Friday 22:00 – 08:00 11:00 – 21:00 US (all sessions) stocks on leverage from Monday - Thursday 19:00 – 11:00 08:00 – 00:00 US (all sessions) stocks on leverage on Friday 19:00 – 08:00 08:00 – 21:00 Do I need to sign the relevant US tax form to trade US stock? Yes, you need to sign the relevant tax form if you want to trade US shares or US incorporated shares outside the USA on leveraged account (CFD/ Spread Bet) account. If the form is not signed, you would be charged $50 on your account. You can find all forms from the link United Kingdom: https://www.ig.com/uk/us-stocks Australia: https://www.ig.com/au/us-stocks-irs-tax-forms Why have the minimum trade sizes for all markets (including shares) increased? When you first open a live CFD account you receive reduced minimums for a month which are 75% of the standard bet size. Reduced minimum deal or trade sizes, or reduced commission rates for CFD shares, enable you to take a position at 25% of the size that we normally require. This offering is available for the entirety of your first 31 days trading from a live spread betting or CFD account, across all of our markets. f you require support on a different trade rejection, account specific query or information about a different region, please email our helpdesk for more information. -
Charts not working properly. Lots of candles missing.
OfentseIG replied to Steve77's question in IG Chart Support - Charts, MT4 and PRT
Hi @Dougie Thank you for reaching out. We apologize for the inconvenience caused. We have a known issue that is affecting most of our demo accounts. On our demo accounts, there is a missing candles on all/most products. We have also detected an issue with the latest candles which are stacked in the same place. Please kindly note that the relevant team is currently working to resolve the issue. If you need to reach our helpdesk team, the incident number for this case is INC0675090. An update will be sent to you once resolved. All the best, OfentseIG -
Hi @Dasanudasar32 We won't be able to delete the order but we can reset the demo account to 10,000 GBP with no working orders or open positions. If you are comfortable with this option, we will proceed with resetting your demo account. All the best, OfentseIG
