OfentseIG

Hi @OMXS69 For leverage accounts, the option to combine positions into a single position is not available. Positions are opened at different prices, therefore it would not be possible to combine them and average the opening price. All the best, OfentseIG

Hi @traveler You can only Enable or Disable the alert sound effect. Unfortunately there is no option of changing the sound alert file. We will however pass on the feedback to the relevant team to make the sound alert more customisable. All the best, OfentseIG

Hi @GrinTense The change is the price change in points. The percent change is that change in percentage form. There is no time frame, but the percent change only changes if the change in the price is equivalent to 1 basis point or more. All the best, OfentseIG

Hi @XivLord Thanks for reaching out. We checked your account and can confirm that your statement will be available end of October. Please kindly note that if you received dividends on instruments which are considered complex instruments, your statement will be available end of this month. All the best, OfentseIG

I do apologize for the delay in responding to you all. We will do our best to chase the team for updates. Thanks, OfentseIG

Hello everyone, @devc @Sandy2018 @Yigit @Demolitionman Thank you for reaching out. I have escalated this to our senior payments team. This was reported and we are currently conducting an investigation. I will reach out to you individually via email and on this post for further updates. Thank you for your patience, OfentseIG

Hi @traveler We have escalated your preference to the relevant department. Normally these changes are not immediate and can take time. We will send you an update soon. All the best, OfentseIG

Hi @Latius75 Could you please try trading the stock again. If you are still experiencing any issues buying/selling we will escalate this further. All the best, OfentseIG

Hi @Latius75 Thanks for reaching out. We have escalated your query to the relevant team. We will update you shortly. All the best, OfentseIG

Hi @smahmood006 Thank you for reaching out. Please note you will be unable to log into the platform unless you have registered for L2 access. Please register for L2 dealer from the link Register for L2 Dealer You should see the option to Register for L2 Dealer when scrolling down the page. If you have, please send a confirmation and we will contact the relevant team for you. All the best, OfentseIG

Hi @BlueNBA Thank you for reaching out regarding our market offering. We do not offer Canadian stocks on the share dealing account or other OTC products. We only offer the following exchanges on the share dealing account: . All the best, OfentseIG

Hi @boup09 Thanks for reaching out. We can check with the shares desk to see if we can possibly allow you to go short. You will need to call in and tell us the ticker and the quantity of shares you are looking to sell. If we can short the volume you requested, we will open your position at the best price for you. All the best, OfentseIG

Hi @YLM Thanks for reaching out. We apologize for the inconvenience caused. Unfortunately we do not have a tutorial video in English. The type of orders are explained on the platform itself. The limit order will fill at your specified price or better. That means the price that you select as your limit level is the worst price you are willing to take. We either fill you at that price or better. A stop-market order is an order to buy or sell an instrument at the market price once the instrument has traded at or through a specified price (the "stop price"). If the instrument reaches the stop price, the order becomes a market order and is filled at the next available market price. All the best, OfentseIG

Hi @Day3 Your request has been added to the share dealing platform. We are unable to add this to leverage accounts due to the low market cap. A stock has to have market cap of 1 billion GBP or equivalent to be added to leverage accounts. All the best, OfentseIG

Hi @Joan87687676 Thanks for reaching out. Currently, the only option we have is the option to close the News and Analysis window so you are able to access the full chart. Unfortunately you cannot disable it from appearing but we will pass on your feedback to the relevant team. Thank you, OfentseIG

Hi @yunushan Thank you for reaching out. As this is a public platform, we are unable to discuss account related queries. I have emailed you regarding your withdrawal. If you have any other queries, you are more than welcome to reply back to my email. All the best, OfentseIG

Hi @Marks1906 If you were trading instruments considered as complex instruments, you will receive your statement the last week of October. I checked your account and can confirm that your income tax statement will be available end of this month. All the best, OfentseIG

Please see the expected dividend adjustment figures for a number of our major indices for the week commencing 17th October 2022. These are projected dividends and likely to change. IG cannot be held responsible for any changes made. Dividends highlighted in red include a special dividend, therefore some or all of the amount will not be adjusted. Amount in brackets is the expected adjustment after special dividends excluded (where shown on major indices). Dividend adjustments due to be posted on a bank holiday will usually be posted on the previous working day. If you have any queries or questions on this please let us know in the comments section below. For further information regarding dividend adjustments, and how they affect your positions, please take a look at the video. NB: All dividend adjustments are forecasts and therefore speculative.A dividend adjustment is a cash neutral adjustment on your account. Special Dividends Index Bloomberg Code Effective Date Summary Dividend Amount N/A How do dividend adjustments work? This information has been prepared by IG, a trading name of IG Markets Limited. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients. See full non-independent research disclaimer and quarterly summary.

Hi @isaacj2710 Thank you for reaching out. Commission charges when trading US stocks online is $15. This is charged when opening and closing any share trade. As the charge is in USD and your account currency is AUD, the fee was converted to AUD. You can have a look at CFD Charges from the website. All the best, OfentseIG

Hi @Fungus Thank you for the feedback. We apologize for the delay in responding to your emails. We have requested more information from the relevant department regarding the upcoming vote. We will send you an email once we receive an update from the team. Your query was escalated at the highest priority. Thank you for your patience, OfentseIG

Hi @Araneum Thanks for reaching out. I will send you an email shortly. Please kindly note that we send a few questions you need to answer. This won't take you more than 3 minutes. Once your email is received we will update your account. Thanks, OfentseIG

Hi @JMH152 Thank you for reaching us. We have two product offerings on the platform: Invesco EQQQ Nasdaq-100 UCITS ETF (GBP Hdg) - Ticker: EQGB.L Invesco EQQQ Nasdaq-100 UCITS ETF - Ticker: EQQQ.L This means that your holding is under the Ticker EQGB.L which closed at 209.50 As this is a public platform, we are unable to disclose further details of your account. We will call you shortly. All the best, OfentseIG

Hi @Siriustas Thank you for reaching out and apologies for the confusion. The dividends have now been added back to the account. As this is a public platform, we are unable to disclose all account related queries. We will soon email you regarding the transactions on your account once we receive an update from our corporate actions team. All the best, OfentseIG

Hi @StevenCham Thank you for contacting us regarding our product offering. We do not offer Canadian Stocks on Share dealing or ISA accounts. These are the countries we offer on investment accounts: All the best, OfentseIG

Hello @Sybin We tried contacting you back however you were unavailable. We also sent an email but have not yet received a response from you. Could you please call back during regular US business hours of 8AM CT - 5PM CT at 312-981-0499 or email newaccounts.us@ig.com All the best, OfentseIG