OfentseIG

Hi @Kgrp74 Yes you can. You can hold different currencies in the Share dealing account. Note for multi-currency accounts: The commission trading fees shown on the website apply to clients who opt for the default setting of 'instant currency conversion'. Clients who choose to convert currencies manually will pay commission of 2 cents per share with a minimum charge of $15 on US stocks. Changing your currency conversion settings influences the amount of commission you pay. All the best, OfentseIG

Hi @Natpee The issue is still ongoing. This has been escalated at the highest priority and the PRT team is still trying to resolve the issue on the demo system. We are kindly asking for your patience. We can send you an update if anything changes. All the best, OfentseIG

Hi @ianf90 Thank you for reaching out. There is an issue with charts not updating data for Friday 21st between 7PM and 10PM UK across many asset classes including FX, indices, cryptos & commodities. If this was the same period, please kindly note that the relevant teams are currently trying to resolve the issue. If you need to report any financial loss, please contact our helpdesk for further assistance. We apologize for the inconvenience caused. Thank you for your patience, OfentseIG

Hi @lehall @JamSea Thank you for reaching out. There is an issue with charts not updating data for Friday 21st between 7PM and 10PM UK across many asset classes including FX, indices, cryptos & commodities. If this was the same period, please kindly note that the relevant teams are currently trying to resolve the issue. If you need to report any financial loss, please contact our helpdesk for further assistance. Thank you for your patience, OfentseIG

Hi @KidTrader @wig Thank you for reaching out. There is an issue with charts not updating data from Friday 21st , between 7PM and 10PM UK across many asset classes including FX, indices, cryptos & commodities. If this was the same period you experienced, please kindly note that the relevant teams are currently trying to resolve the issue. If you need to report any financial loss, please contact our helpdesk for further assistance. Thank you for your patience, OfentseIG

Hi @Natpee Thanks for reaching out and we apologize for the inconvenience. There is currently an issue with PRT not showing up in Demo platform. We have already sent communication to the PRT team for them to investigate, which is most likely to be resolved today. All the best, OfentseIG

Hi @CPerry Forex pairs do not trade on an exchange. These are traded over the counter and we get prices from liquidity offers. These trade roughly 23 hours a day which is different from stocks which trade during the main sessions you mentioned. The shares main London session opens at 08:00 till 16:30. Markets normally have auction time but this can depend. So you would find that there is auction time 10 minutes before the market opens and 30 minutes after market close. In the UK the clocks go forward 1 hour at 1am on the last Sunday in March, and back 1 hour at 2am on the last Sunday in October. This October, when the clocks go back, the UK is on Greenwich Mean Time (GMT). All the best, OfentseIG

Hi @GrinTense The change and percentage change you see is measured on a daily time frame. We get these from our data providers. This measures the change from midnight until now and constantly changes after midnight. I hope this answers your question. On the IG platform, the change in points is equivalent to pips. In GBP/USD, for instance, 0.0001 is one pip. Let’s take a look at the EUR/USD currency pair. If the market moves from 1.1600 to 1.1601, that 0.0001 increase would be a single pip move. IG would normally refer to it as 1 point movement. All the best, OfentseIG

Hi @jamesl5 Thank you for reaching out. That is correct. Guaranteed stop distance is normally in % form. All the best, OfentseIG

Hi @shapesaladsoup Thanks for reaching out. We do not have the option to lock in a zoom level but that option is available on our 3rd party platform ProRealTime. All the best, OfentseIG

Hi @Steveot123 Thanks for reaching out and we apologize for the inconvenience. I believe you spoke with one of our agents regarding this. We have amended the ISIN number on your position. You should be able to trade this stock now. All the best, OfentseIG

Hi @NickS In most cases, this error is an account related issue. We would need to confirm the size you are selecting to see if the margin required to open that position matches available funds. You would need to email helpdesk.en@ig.com for further details as we are unable to resolve account related issues on a public platform. All the best, OfentseIG

Hi @somersault Thanks for reaching out. We will have to reset your demo account. Please confirm if you are comfortable with this fix. However in a live account, If a company performs a stock split your original position will be closed at your original opening level and size, ensuring no profit or loss is realized. A new position will then be opened to reflect the ratio of the split. Any attached Stops or Limits will be adjusted to ensure your monetary risk remains the same. All unattached orders to open will be removed. I will wait for your confirmation to reset the demo account. Thanks, OfentseIG

Please see the expected dividend adjustment figures for a number of our major indices for the week commencing 24th October 2022. These are projected dividends and likely to change. IG cannot be held responsible for any changes made. Dividends highlighted in red include a special dividend, therefore some or all of the amount will not be adjusted. Amount in brackets is the expected adjustment after special dividends excluded (where shown on major indices). Dividend adjustments due to be posted on a bank holiday will usually be posted on the previous working day. If you have any queries or questions on this please let us know in the comments section below. For further information regarding dividend adjustments, and how they affect your positions, please take a look at the video. NB: All dividend adjustments are forecasts and therefore speculative.A dividend adjustment is a cash neutral adjustment on your account. Special Dividends Index Bloomberg Code Effective Date Summary Dividend Amount IBEX ITX SM 31/10/2022 Special Div 0.243 How do dividend adjustments work? This information has been prepared by IG, a trading name of IG Markets Limited. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients. See full non-independent research disclaimer and quarterly summary.

Hi @lvk147802 Thank you for reaching out. The minimum consideration you can make on share dealing or ISA accounts is £90. This excludes the commission charges or foreign exchange fees. We will All the best, OfentseIG

Hi @swingwin Thank you for reaching out and we apologize for the delay. We have escalated your query to the relevant specialists. We will send you an update soon. All the best, OfentseIG

Hi @576 You would need to use the 'Force Open' feature which allows you to hedge. If 'Net Off' is selected than your buy order would close the already existing short position. You can find this feature on the Trade/Deal ticket when placing a trade. All the best, OfentseIG

Hi @cityboy2022 Thank you for reaching out. We are sorry to hear that you had a negative experience with IG. We are unable to discuss account related queries as this is a public platform. We have sent you an email to help resolve your query. All the best, OfentseIG

Hi @Adsan Please kindly note that this is something we are looking to offer. Unfortunately we cannot confirm when this will be available on the platform. Thanks, OfentseIG

Hi @Faurh There is no time frame on how it changes. We do apply certain models in the background to measure certain factors. It depends on what is happening in the market. The bid-ask spread can be impacted by a range of factors, including: Liquidity. How easily an asset can be bought or sold. As the liquidity of an asset increases, the bid-ask spread usually tightens Volume. This is a method of reporting the quantity of an asset that is traded daily. Assets that have a higher trading volume will often have narrower bid-offer spreads Volatility. This is a measure of how much the market price changes in a given period. During periods of high volatility, when prices change rapidly, the spread is usually much wider All the best, OfentseIG

Hi @mzministry Thank you for reaching. We have a few features you mentioned on our platform. I have attached a screenshot as reference. When you insert the number of points as the stop or limit distance, the level (price) reflects below in grey and the profit/loss in blue/red. Thank you for your feedback. We will send your feedback to the relevant department regarding the percentage risked feature for each trade. All the best, OfentseIG

Hi @Faurh Thank you for reaching out. The minimum spread is 1.2, therefore not fixed and may vary in times of volatility. Thanks, OfentseIG

Hi @OMXS69 We currently do not have those options available but we have submitted these preferences to the relevant team. We kindly ask for your patience as these can take time. All the best, OfentseIG

Hi @Scar Thank you for reaching out. Could you please provide more detail or screenshots. We just tracked the 1 minute, 10 seconds, and 2 second time frame on the chart using Wall street. Everything seems to be moving accordingly on our side. Can you please provide us with more information so we can resolve it. All the best, OfentseIG

Hi @sandyrose your query remains unclear. Can you please provide us with more information and context so we can help you resolve it? Thanks, OfentseIG