OfentseIG

Hi @AIrshad Thank you for confirming Sir. It seems like the issue is with all MasterCards. We kindly ask that you withdraw to your linked bank account. If you request a bank withdrawal before 12pm, you would receive the funds the same day. I apologize for the inconvenience. All the best, O.D

Hi @Robert, Thank you for reaching out. We have activated your account. We apologize for the delay. The relevant teams have to verify all details as per procedure before activating the accounts. The account is now active. All the best, OfentseIG

Hi @AlphaBob Thanks for reaching out and we truly apologize for the inconvenience. We have escalated your query to the relevant team to help resolve this. While we wait for a solution, could you please email webapisupport@ig.com and request them to create a new key name and key for you. All the best, OfentseIG

Hi @Natpee Thanks for reaching out. There was a known issue with PRT Proscreener but that was resolved a few minutes ago. Could you please re-launch the platform and try again. All the best, OfentseIG

Hi @santacruz @chamberskob @soberbender @MrMagic Please kindly note that the issue has been resolved. Thank you, OfentseIG

Hi @Steve77 @SoldierTrading @Posan87 @ArmoArmo Thank you for reaching out. We apologize for the inconvenience caused. We have a known issue that is affecting most of our demo accounts. On our demo accounts, there is a missing candles on all/most products. We have also detected an issue with the latest candles which are stacked in the same place. Please kindly note that the relevant team is currently working to resolve the issue. If you need to reach our helpdesk team, the incident number for this case is INC0675090. An update will be sent to you once resolved. All the best, OfentseIG

Hello @MATMORGAN Thanks for reaching out. COMM is used as an abbreviation for commission charged. If you trade shares, we charge commission on both sides, when opening a trade and closing. All the best, O.D

Hi @AIrshad Thank you for reaching out. For clients through the UK office, MasterCard rules recently prevented us from making payments to MasterCards which were not issued in the UK. We are able to return funds to Debit or Pre-paid MasterCards, but there may be some issues from time to time. Please withdraw to your linked bank account by selecting the option 'Withdraw > Bank'. We apologize for the inconvenience caused. All the best, OfetnseIG

Hi @santacruz @chamberskob @soberbender @MrMagic Thank you all for reaching out. We have escalated your query to the relevant team who will investigate on priority. We kindly ask that you also send a technical report to the PRT team from your PRT platform. Locate the main toolbar in PRT and click 'Help' > Help Center > Choose I'm having a technical problem and select the relevant option. After completing all steps, click on 'send report'. Thank you, OfentseIG

Hi @cyrillic Thank you for reaching out. If 'Launch your platform' continues to take you to the install page, please try to launch PRT using Java. All the best, OfentseIG

Hi @quluqulu Spot Silver and Spot Gold are priced the same way as FX contracts. The spot market is an Over the Counter (OTC) market, which means that there is no central exchange in which currencies are traded. Overnight funding is charged if you hold the position over 10pm UK time. The charge is not based on negative balance but for holding the position through 10pm, and charged as a Cost to Hold from one day to the next. The payment can either be a charge or a credit as the Tom-Next rate changes daily. All the best, OfentseIG

Hi @thecusmar Thank you for reaching out. We have escalated this to the relevant team. We need to investigate if this was caused by price movement in the underlying market or incorrect chart spikes. I apologize for the inconvenience. We will have an update for you soon. All the best, OfentseIG

Hi @Thomas We just tested the platform on 3 different devices in different locations. The platform is responding well. Could you please try switching from 4G to WiFi to see if it could be a temporary issue on either connection. All the best, OfentseIG

Hi @D600 Please try using the following links: https://www.twitch.tv/igtv_official https://www.ig.com/content/dealing/igm/en_GB/content/ig-live-new.html All the best, OfentseIG

Hi @Martin Which device are you using and which alerts do you have activated? Thanks, OfentseIG

Hi @spotjos We charge spread when trading natural gas and Crude oil. The spread is the one direct charge that you’ll need to consider when trading on leverage. We charge spread for all markets except when trading shares where we charge commission. The standard spread on US Crude Oil is 2.8 and 3 on Natural Gas. You can find more information on our charges from the link CFD Charges All the best, OfentseIG

Hi @JZaffiro We don't have the option to customize margin call alerts at the moment. However we will send this feedback to the relevant team. If the option is included in the near future, it is important to note that markets move fast, which may mean that we are unable to contact you before your positions get closed. If your equity drops from above 100% of margin to below 50% in less than five seconds, for instance, we will not be able to contact you. All the best, OfentseIG

Please see the expected dividend adjustment figures for a number of our major indices for the week commencing 7th November 2022. These are projected dividends and likely to change. IG cannot be held responsible for any changes made. Dividends highlighted in red include a special dividend, therefore some or all of the amount will not be adjusted. Amount in brackets is the expected adjustment after special dividends excluded (where shown on major indices). Dividend adjustments due to be posted on a bank holiday will usually be posted on the previous working day. If you have any queries or questions on this please let us know in the comments section below. For further information regarding dividend adjustments, and how they affect your positions, please take a look at the video. NB: All dividend adjustments are forecasts and therefore speculative.A dividend adjustment is a cash neutral adjustment on your account. Special Dividends Index Bloomberg Code Effective Date Summary Dividend Amount N/A How do dividend adjustments work? This information has been prepared by IG, a trading name of IG Markets Limited. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients. See full non-independent research disclaimer and quarterly summary.

Hi @PatrickGNT Please send an email to webapisupport@ig.com Please attach the screenshot and provide more information for further assistance. All the best, OfentseIG

Hi @Dniv The stock is not ISA eligible. All positions had to be moved to the share dealing account. Please check your linked share dealing account. All the best, OfentseIG

Hi @narsufin An email was already sent to your registered email address. Please check your inbox. IG continuously reviews the products it offers. It could have been a recent change to the stock. All the best, OfentseIG

Hi @narsufin We apologize for the confusion. We have sent you an email to help update your account. Through your share dealing and/or ISA account(s), you may be able to trade Exchange Traded Commodities, Exchange Traded Funds, Listed Investment Funds (such as Investment Trusts, REITs or listed Hedge Funds), or funds domiciled outside the UK and EU. In some cases these products will embed derivatives, be subject to liquidity constraints or not have sufficient information available for retail clients and therefore expose you to higher risk than trading shares or non-complex products. We suggest you familiarize yourself with the educational material on our website as well as that provided by the issuers of these products. If you continue to hold these products in your share dealing and/or ISA account(s), or if you open further positions following this warning, we’ll consider that you have acknowledged that trading these products is not appropriate for you, that you wish to proceed nonetheless and that you understand the risks associated with trading these products. All the best, O.D

Hi @narsufin Thanks for reaching out. We are unable to trade this stock. MMTLP.PK is currently restricted by our prime broker Citi. This holding would have to be transferred out of IG to another broker if you want to trade it. All the best, OfentseIG

Hi @Brendan Thanks for reaching out. We appreciate your feedback. Can you please provide us with more information and the type of statement you would like to receive? We will provide the feedback to the relevant team. All the best, OfentseIG

Hi @JZaffiro Thank you for reaching out. We do not have the setting to convert it from 24hr to 12hr time formatting. We will provide your feedback to the relevant team to include this feature. All the best, OfentseIG