OfentseIG

Hi @Renaissance Cannabis Index was not trading due to the bank holiday on Monday. Please kindly note that this is now open on the platform. All the best, OfentseIG

Hi @PaoloPaolo We checked with the shares desk. We are unable to offer the stock due to the exposure limits set on the specific product. Please kindly note that this is likely to change as we review this regularly. All the best, OfentseIG

Hi @PaoloPaolo It depends on the reason why the stock is on Closings Only. Could you please confirm which stock you are referring to. We will get more information from our shares desk. Thanks, OfentseIG

Hi @rennup Thank you for reaching out. The error message "errorCode":"error.security.invalid-details" means the password is incorrect. If you go to My IG > Settings > API > Demo > Web API demo login details and change your details (Set details) it will send you a pop-up update on the screen confirming change. Once this is done, you need to open your API Companion to log in with the same details. All the best, OfentseIG

Hi @ele Thank you for the feedback. Our IT team is working on a solution. An update will be sent soon. Thank you for your patience, OfentseIG

Hi @justadash You can short shares on a CFD account. The CFD account allows you to open a short or long position on any market including Shares CFD Thanks, OfentseIG

Hi @Rhythm Thanks for reaching out. Please send an email with your instructions to corporate.actions@ig.com We’ll email you a confirmation for each election that we receive from you. All the best, OfentseIG

Hello @sheldonpalm69 Thank you for reaching out and apologies for the inconvenience. Please kindly note that this is a public platform, therefore we are unable to answer account related queries. We have sent you an email regarding your query. If you have any further queries, please respond back to the email. All the best, OfentseIG

Hi @cacti We apologize for the inconvenience this may have caused. The issue mentioned above was resolved. Please try the attached troubleshooting steps. If the issue continues we will escalate your account to the IT team. All the best, OfentseIG

Hi @traveler We are sorry to hear that you are not satisfied with the newsfeed on the IG platform. We will pass on the feedback to the relevant department. Thank you, OfentseIG

Hi @wtning The card issuer is obliged to hold your information so they will redirect the funds to the linked bank account. If you have not received the funds after 5 days, we can generate a withdrawal receipt for you which you would be required to submit to the card issuer so they can trace your funds. All the best, OfentseIG

Hi @YLM Thank you for reaching out. You most likely have a working order to sell the long position. If you already have an order to sell, it won't be possible to place another sell order. You can delete the working order if you want to close it at market. All orders can be found under the 'Order' window on the left side of your web trading platform. All the best, OfentseIG

Hi @JULS You will shortly receive an email regarding Hammerson PLC SCRIP dividend. Our corporate actions team will book these as default on your account. More details regarding the event will be shared in the email. All the best, OfentseIG

Hi @robdyson Thank you for reaching out. Are you using the Web Trading platform or Mobile App? Could you please attach screenshots of the issue so we are able to assist further. Thanks, OfentseIG

Hi @AMJMCD Thank you for reaching out. If you move out of the UK, you would be required to close your positions and the account. The account offering is different outside of the UK and therefore due to regulation, this needs to be done. Unfortunately we do not offer share dealing and spread betting outside of the UK. However, you can open a CFD account in Ireland. All the best, OfentseIG Please note: Spread betting and ISA accounts are exclusive to UK clients. Our non-leveraged products, such as Share dealing, are location dependent so check the website relevant to your location to see if it's something we offer.

Hi @dwcwuxi Thanks for reaching out. We are sorry to hear that you are not satisfied with the IG platform. Please try the following troubleshooting steps when you experience such issues. If the problem persists and affects your trading, please call our dealing line +61 (3) 9860 1734 or email helpdesk.au@ig.com with screenshots of the issue. All the best, OfentseIG

Hi @Phrilly Thank you for reaching out. can you please confirm which shares you were purchasing? Thanks, OfentseIG

Hi @Masey We are normally open 24 hours a day, from 11pm on Sunday (9pm for forex) until 10pm on Friday night (UK time). For markets that do not trade 24 hours (for example shares), you can find specific dealing hours in the deal ticket ‘market info’ tab. Weekend Markets are currently available from 8am (UK time) on Saturday through to 10:40pm on Sunday (8:40pm for Weekend FX). All the best, OfentseIG

Hi @Dedex Thank you for reaching out, we are happy to assist. If you want to close an account, please send an email to helpdesk.uk@ig.com In order to close an account the request must be in writing via email. All the best, OfentseIG

Please see the expected dividend adjustment figures for a number of our major indices for the week commencing 10th October 2022. These are projected dividends and likely to change. IG cannot be held responsible for any changes made. Dividends highlighted in red include a special dividend, therefore some or all of the amount will not be adjusted. Amount in brackets is the expected adjustment after special dividends excluded (where shown on major indices). Dividend adjustments due to be posted on a bank holiday will usually be posted on the previous working day. If you have any queries or questions on this please let us know in the comments section below. For further information regarding dividend adjustments, and how they affect your positions, please take a look at the video. NB: All dividend adjustments are forecasts and therefore speculative.A dividend adjustment is a cash neutral adjustment on your account. Special Dividends (to be provided shortly) Index Bloomberg Code Effective Date Summary Dividend Amount N/A How do dividend adjustments work? This information has been prepared by IG, a trading name of IG Markets Limited. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients. See full non-independent research disclaimer and quarterly summary.

Hi @greenscorpio1000 Unfortunately we do not have this feature on the mobile app. You can only access the Swap rates on the web platform. The screenshot attached is an indication of todays rate (now at -2.67) which will be a charge on the account. Please note that open positions held through 10pm (UK time) on Fridays will be adjusted for three days’ worth of funding to cover the weekend. All the best, O.D

Hi @GeoffreyofPimlico Thank you for reaching out and for taking our call today. As mentioned above, if you encounter such an issue, please send an email to helpdesk.uk@ig.com with the name of the market, the error message and the time of the trade/attempt. This will help us investigate further. All the best, OfentseIG

Hi @Razzarino Apologies for the inconvenience this may have caused you. Please kindly note that we checked our trade book and could not find the rejection reason. In future, if you encounter such an issue, please send an email to helpdesk.au@ig.com with the name of the market, the error message and the time of the trade/attempt. This will help us investigate further. All the best, OfentseIG

Hi @greenscorpio1000 Thanks for reaching out. You can use the platform to check how much the daily charge would be. You can add the Swap bid (Rate used to calculate your overnight funding) on the platform by searching Cocoa- London >> Right click on it and add to Watchlist >> Add the Watchlist to your Workspace. Once this is done, click on the three lines next to 'Market' on the top left and add Swap bid/Swap offer to view the expected daily rate. You simply take this rate and multiply it by your size to estimate the daily interest payment on your account. Overnight Funding = Bet Size x Rate Negative number is a charge Positive Number is a credit Using an example with the figures shown in the above screenshot, if you are short London Cocoa with bet size GBP2, your overnight funding will be GBP2 x -2.36 = -GBP 4.72 charge We have an example on How we calculate Overnight Funding for Commodities on our website. This will give you a clear indication if this will be a credit or a debit in your account. All the best, OfentseIG

Hi @Sybin We apologize for the delay and thank you for sending over your details. I have asked our team to contact you back at the earliest. Whilst you have uploaded all documents, the account team still need to manually activate your account after proper verification. We will contact you soon. Thanks for your patience, OfentseIG