Yeah. I don't know. Their web platform has serious issues so their new woman finance chief is going to spend £10 million on it. Hope that's enough. Their customer service appear to have given up. They clearly don't give a flying f*ck.
Says it's patriotic to wear a mask. No doubt he'll flip flop half a million times and call the vaccine patriotic as well. He really is such a great leader and a wonderful human being
Hold tight and make sure you get compensated (keep asking for status updates), otherwise go to the FCA. Tweet them so that other people are aware of the problem too (a problem shared and all that).